The layout of the assortment of goods of homogeneous groups. How to make a planogram for displaying goods. Recommendations and measures to improve the range of goods in the Magnit chain of stores

The system of arranging goods in the areas of the trading floor, other premises of the store or in certain areas of the seller’s workplace according to certain assortment characteristics inherent in individual goods (type, group, article, size, style, grade) is called the placement of goods.

The operations, the implementation of which ensures the creation of such a system, is called the placement of goods on the trading floor. The general set of works on the placement of goods on the trading floor includes two fundamentally different types of work:

1) determining the placement of goods of individual product groups (or consumer complexes) on the trading floor based on previously developed plans (maps, diagrams technological planning trading floors) and the distribution of retail space for individual groups (consumer complexes);

2) determination of the locations of individual subgroups and names of goods on commercial equipment based on the equipment deployment scheme and the implementation of direct teaching of goods.

Consequently, the operations for placing goods on the trading floor are directly related to further technological operations for laying out goods on the trading and technological equipment. In stores that sell goods through the service counter, the placement of goods consists in their conclusion at the workplace of the seller in order to facilitate the conditions of his work; in self-service stores, the placement of goods creates the prerequisites for their further display on the trade and technological equipment of the trading floor.

The rational performance of operations for the placement of goods helps to reduce the labor costs of sales personnel for replenishing stocks of goods on the trading floor and the correct formation of customer flows, saves them time for inspection and selection of goods and improves culture trade service, provides an increase in the throughput of the store and the efficiency of its work. At the same time, it is important to choose the right zones, places and sequence of location of goods of individual groups on the area of ​​the trading floor, the size of the area for organizing trade in goods of a certain purpose or product group.

The work on determining the placement of product groups and the size of the area that is allocated for them on the trading floor of the store is closely related to the development of technological planning schemes for trading floors and is based on taking into account the specifics of the range of goods that should be sold in the store, the methods used for their sale, volume features - planning decisions of the trading floor and the location of individual structural elements (doors, windows, columns).

In the case of selling goods through a service counter, the location of the inventory from which the seller releases the selected goods is not important for the buyer, since he is offered for review only samples of goods that are behind the counter. At the same time, when using self-service, the location of goods on the trading floor and the area allocated for their display and sale become essential. With self-service, the buyer receives all the necessary information about the product not from the seller, but directly getting acquainted with the goods presented on the trading floor.

On the trading floor, goods are placed according to the commodity-industry principle or according to a complex principle (according to the principle of complexity of demand, interchangeability of goods or common purpose). The placement of goods according to the product-industry principle provides for the allocation of one workplace, zone or sales department for products of the same product group; the complex principle of placing goods is to combine at one workplace, in one section, department, on the same floor of the store goods of different groups that are interconnected in demand, or those that satisfy the needs of certain contingents of buyers (in this case, opportunities are created for the purchase by buyers of the so-called. complex purchases and reducing the time spent in the store).

In the practice of domestic self-service stores, they traditionally adhere to the following sequence of locating areas for the sale of food products "bread and bakery products - groceries - confectionery - gastronomic products", while separately placing departments (zones, workplaces) for the sale of meat, fish, fresh vegetables and fruits, i.e. goods with special physical and chemical properties and special requirements for the methods used for their sale, as well as related non-food products.

In goods stores located in multi-storey buildings, goods of increased and more frequent demand (perfumes, haberdashery, stationery), bulky and heavy goods are traditionally placed on the first floor, non-food products that require more time for inspection are placed on the second and upper floors. and their choice by customers (below - children's assortment, above - shoes, clothes, knitwear, fabrics), and in the basement or basement - they organize food sales.

Placement of goods is influenced by tradition, character and attractive appearance of goods, convenience for sales staff, profitability, the need to prevent theft, convenience for customers and personal tastes of store management.

In the process of developing a product placement scheme:

1) determine the location of each product group or consumer complex;

2) taking into account the specific weight of the group in the turnover, the required area for the placement of goods is calculated;

3) develop a scheme for the technological planning of the trading floor, indicating on it the zones of placement and display of specific groups and types of goods;

4) select the appropriate types of trade and technological equipment for teaching stocks of goods.

In the course of this work, special attention is paid to determining the area of ​​the zone for the placement of individual product groups (consumer complexes). To do this, it is recommended to determine the share of goods of each of the groups in the retail turnover and, according to it, calculate the share of the product group in the sales area. At the same time, the result obtained must be adjusted taking into account the turnover of commodity stocks of the relevant goods, the dimensions of containers, packaging, etc.

The main requirements for the placement of goods on the trading floor traditionally include:

Ensuring a wide selection of goods;

Compliance with the rules of the commodity neighborhood;

The sufficiency of the quantity of goods to ensure the continuity of trade;

Accounting for the movement of customer flows;

Ensuring good visibility and accessibility of goods for buyers;

Providing customers with the opportunity to navigate the placement of individual complexes or product groups and make a purchase with minimal time spent on searching and purchasing goods;

Assignment to each group of goods (complex) of permanent placements; "rational use of the area of ​​the trading floor for the placement and display of goods.

Special attention when developing schemes for the placement of goods, they pay attention to compliance with the requirements related to the need to take into account the directions of movement of customer flows in the store, the physical and chemical properties of goods and compliance with the rules of product neighborhood.

Foreign experts recommend placing goods at relatively low prices, which create an attractive impression of the price level in the store, near the entrance to the trading floor (at the beginning of the customer's route). However, the locations of these goods should alternate with the locations of goods that bring the store highest profit.

It is also effective to place the main brands at the beginning of each assortment group, since at the beginning of the route the buyer is ready to take more items into the basket than at the end of the route, when the basket is almost full.

In particular, the movement of the flow of buyers, as a rule, is directed from the entrance to the trading floor along the trading furniture with the goods set out in them in the direction opposite to the clockwise direction. Therefore, the goods in the sale of which a trading enterprise is interested, it is advisable to place them in places close to the beginning of the buyer's route.

In the practice of trade, the effective placement of goods is achieved subject to the following principles of placement of goods on the trading floor:

Uniform placement of the entire range of store products on the trading floor, use of all places in the trading floor for displaying goods;

Allotment of space for individual product groups, taking into account the share of these goods on sale and their turnover;

Predominantly concentrated placement of homogeneous goods (on the same side of the devices, although it is allowed to place homogeneous goods in different places of the trading floor, if these goods are part of various consumer complexes, or if their concentration leads to a delay in the flow of buyers;

Special highlighting of new products;

Accommodation related products next to the main ones;

Placement of bulky, heavy goods along with the settlement nodes and with the exit from the store;

Grouping food products, as a rule, according to the commodity-industry principle, and non-food products - by combining them into micro-complexes;

Placement of goods of frequent demand or long-term familiarization in the depth of the sales area, away from the entry and exit areas and in different places of the sales area;

Location of low-demand items along with corresponding high-demand items;

Location on the first floors multi-storey buildings stores of goods of more frequent demand, which do not require a long choice.

It is also important to single out separate accommodation zones:

Goods, the preliminary preparation for sale of which is carried out directly in the store, next to the premises for their preparation;

Goods that require frequent restocking, along with storage facilities for related stocks;

Food products that require cutting, weighing, packaging in the process of sale (meat, fish, dairy gastronomy, vegetables, etc.);

Goods with specific physical and chemical properties and harmful effects on other goods from the point of view of the commodity neighborhood - at the ends of island slides or in baskets isolated from the bulk of the goods;

Expensive goods and goods in small packages - near the booth of the controller-cashier (in the "zone of effective surveillance").

Goods that are on the trading floor, depending on their purpose, are classified as working, exhibition or reserve stock.

Goods intended for release to customers are classified as working stock. In stores that sell goods by the traditional method (through a service counter), a working stock of goods is placed on the equipment of the seller’s workplace, and most of it is hidden from buyers. In self-service stores, a working stock of goods is laid out on the equipment openly, and customers have free access to it. When selling by samples, the working stock prepared for submission to the trading floor is located in the storage rooms. The working stock of goods in the trading floor of the store is placed on the shelves of wall-mounted and island trade and technological equipment and in container equipment.

The exhibition stock is intended to inform buyers about the range of goods available for sale. It is placed in showcases, on special stands, on the upper shelves of wall-mounted equipment. When selling goods through the service counter, the exhibition stock is placed in showcases and on the upper shelves of wall-mounted equipment. In self-service stores, the working stock is also an exhibition stock. When selling goods by samples, exhibition stocks are not displayed on the trading floor for samples of goods.

The reserve stock is used to replenish the working stock during the working day, as well as to replace the exhibition stock of goods. It is created for uninterrupted customer service and is stored in the warehouse of the store (pantries, cold rooms, refrigeration equipment for storage of certain products, etc.) and partially - in the sales area. When selling goods through the service counter, the reserve stock is stored at the sellers' workplaces in the lower drawers of the counters adjacent to the trading floor, or on the shelves located on the back side of the wall slides.

As a result of the formation on this basis of a real scheme for placing goods in a store, a convenient system for placing goods in terms of conditions for the timely supply of their stocks to the trading floor should be created.

The system of placing goods on the sales area, other premises of the store or in certain areas of the seller’s workplace according to certain assortment characteristics inherent in individual goods (type, group, article, size, style, grade) is called product placement.

The operations, the implementation of which ensures the creation of such a system, are called the placement of goods on the trading floor. The general complex of works on the placement of goods on the trading floor includes two fundamentally imminent types of work:

1) determining the placement of goods of individual product groups (or consumer complexes) in the trading floor based on previously developed plans (maps, schemes for the technological layout of trading floors)) and distribution of trading space for individual groups (consumer complexes)

2) determination of the locations of individual subgroups and names of goods on commercial equipment based on the equipment deployment scheme and the implementation of direct teaching of goods

Consequently, operations with the placement of goods on the trading floor are directly related to further technological operations for teaching goods on trade and technological equipment. In stores that sell goods through the service counter, the placement of goods consists in their conclusion at the workplace of the seller in order to facilitate his working conditions, in self-service stores, the placement of goods creates the prerequisites for their further teaching in the trading and technological equipment of the trading floor.

Rational execution of operations from the placement of goods helps to reduce the labor costs of sales personnel for replenishing stocks of goods on the trading floor and the correct formation of customer flows, saves their time for inspecting and choosing goods and improves the culture of trade services, increases the throughput of the store and its efficiency. At the same time, it is important to correctly choose the zones, places and sequence of the location of goods of individual groups (types) on the area of ​​the trading floor, the size of the area for organizing trade in goods of a certain purpose or product group.

The work on determining the placement of product groups and the size of the area allocated for them in the trading floor of a type store is closely related to the development of technological planning schemes for trading floors and is based on taking into account the specifics of the range of goods that should be sold in the store, the methods used to sell them, and features space-planning solutions of the trading floor and the location of individual structural elements (doors, windows, columns.

In the case of selling goods through a service counter, the location of the inventory from which the seller releases the selected goods is not important for the buyer, since he is offered to know only samples of goods that are behind the counter while using self-service, the location of the goods on the sales floor and the area allotted for their display and sale, acquires daily significance. With self-service, the buyer receives all the necessary information about the product not from the seller, but directly getting acquainted with the goods presented on the trading floor.

On the trading floor, goods are placed according to the commodity-industry principle or according to the complex principle (according to the principle of complexity of demand, interchangeability of goods or common purpose) placement of goods according to the commodity-industry principle provides for the allocation of one workplace, zone or sales department for products of one commodity group; the complex principle of placing goods is to combine at one workplace, in one section, department, on one floor of a store of goods of various groups that are interconnected in demand, or those that satisfy the needs of certain contingents of buyers (in this case, opportunities are created for buyers to purchase t n complex purchases and reducing the time spent in the store).

In the practice of domestic self-service stores, they traditionally follow the following sequence of locating areas for the sale of food products "bread and bakery products - groceries - confectionery products - gastronomic products", while separately placing departments (zones, workplaces) for the sale of meat, fish, fresh vegetables and fruits, that is, goods with special physical and chemical properties and special requirements for the methods of their sale, as well as related non-food products.

In shops selling non-food products located in multi-storey buildings, goods of increased and more frequent demand (perfumes, haberdashery, stationery), bulky and heavy goods are traditionally placed on the first floor, non-food products that require more time for storage are placed on the second and upper floors. inspection and selection by their customers (below - children's assortment, in the search - shoes, clothes, knitwear, fabrics), and in the basement or basement - they organize food sales * 6.

*6:. Technology and equipment of trade enterprises /. Ed. V. M. Rebitsky -. M.:. Kooposvita, 1996. P. 167

The placement of goods is influenced by tradition, the nature and attractive appearance of the goods, the convenience of the sales staff, profitability, the need to prevent theft, the convenience of customers and the personal tastes of the store management.

In the process of developing a product placement scheme:

1) determine the location of each product group or consumer complex;

2) taking into account the specific weight of the group in the turnover, the required area for the placement of goods is calculated;

3) develop a scheme for the technological planning of the trading floor, indicating on it the areas for accommodating and teaching specific groups and types of goods;

4) select the appropriate types of trade and technological equipment for teaching stocks of goods

In the course of this work, special attention is paid to determining the area of ​​the zone for the placement of individual product groups (consumer complexes). To do this, it is recommended to determine the share of goods of each of the groups in the retail turnover and, accordingly, calculate the share of the product group in the area of ​​the trading floor. At the same time, the result obtained must be adjusted taking into account the turnover of commodity stocks of the relevant goods, container dimensions, and thin packaging.

The main requirements for the placement of goods on the trading floor traditionally include:

Ensuring a wide selection of goods;

Compliance with the rules of the commodity neighborhood;

The sufficiency of the quantity of goods to ensure the continuity of trade;

Accounting for the movement of customer flows;

Ensuring good visibility and accessibility of goods for buyers;

Providing customers with the opportunity to navigate the placement of individual complexes or product groups and make a purchase with minimal time spent on searching and purchasing goods;

Fixing for each group of goods (complex) permanent locations, "rational use of the area of ​​the trading floor for placement and teaching of goods

When developing schemes for the placement of goods, special attention is paid to compliance with the requirements related to the need to take into account the directions of movement of customer flows in the store, the physical and chemical properties of goods, and compliance with the rules of product neighborhood.

Foreign experts recommend placing goods with relatively low prices, which create an attractive impression of the price level in the store, near the entrance to the trading floor (at the beginning of the route in the movement of buyers). However, the locations of these products should alternate with the locations of the products that generate the most profit for the store.

It is also effective to place the main brands at the beginning of each assortment group, since at the beginning of the route the buyer is ready to take more items into the basket than at the end of the route, when the basket is almost full1

In particular, the movement of the flow of buyers, as a rule, is directed from the entrance to the trading floor along the trading furniture with the goods set out on them in the direction opposite to the clockwise direction. The volume of goods, in the sale of which a trading company is interested, should be placed in places close to the beginning of the buyer's route.

In the practice of trade, the effective placement of goods is achieved subject to the following principles for placing goods on the trading floor:

Uniform placement of the entire range of store products on the trading floor, use of all places in the trading floor for displaying goods;

Allotment of space for individual product groups, taking into account the share of these goods on sale and their turnover;

Predominantly concentrated placement of homogeneous goods (on the same side of the devices, although it is allowed to place homogeneous goods in different places of the trading floor, if these goods enter the composite time truly to different consumer complexes, or if their concentration leads to a delay in the flow of buyers

Special highlighting of new products;

Placement of related products next to the main ones;

Placement of bulky, heavy goods along with the settlement nodes and with the exit from the store;

Grouping food products, as a rule, according to the commodity-industry principle, and non-food products - by combining them into micro-complexes;

Placement of goods of frequent demand or long-term familiarization in the depth of the sales area, away from the entry and exit areas and in different places of the sales area;

Location of low-demand items along with corresponding high-demand items;

The location on the first floors of multi-storey buildings of shops of goods of more frequent demand, which do not require a long choice

It is also important to single out separate accommodation zones:

Goods, the preliminary preparation for sale of which is carried out directly in the store, next to the premises for their preparation;

Goods that require frequent restocking, along with storage facilities for related stocks;

Food products, in the process of sale, require cutting, weighing, packaging (meat, fish, dairy gastronomy, vegetables, etc.) at the workplace of the seller at the service counter;

Goods with specific physical and chemical properties and harmful effects on other goods from the point of view of the commodity neighborhood - at the ends of island slides or in baskets isolated from the bulk of the goods

Expensive goods and goods in small packages - near the booth of the controller-cashier (in the "zone of effective observation")

Goods on the trading floor, depending on their purpose, are classified as working, exhibition or reserve stock

Working stock refers to goods intended for release to customers. In stores that sell goods using the traditional method (through a service counter), a working stock of goods is placed on the equipment of the seller’s workplace, and most of it is hidden from buyers. In self-service stores, a working stock of goods is laid out on the equipment openly, and customers have free access to it. When trading on samples, the working stock, prepared for submission to the trading floor, is located in the storage rooms. A working stock of goods in the trading floor of the store on the shelves of true and island trade and technological equipment and in a container-bath

The exhibition stock is intended to inform buyers about the range of goods available for sale. It is placed in showcases, on special stands, on the upper shelves of wall-mounted equipment. When selling goods through the service counter, the exhibition stock is placed in showcases and on the upper shelves of wall-mounted equipment. In self-service stores, the working stock is also an exhibition stock. When selling goods according to samples, samples of goods are exhibited on the trading floor.

The reserve stock is used to replenish the working stock during the working day, as well as to replace the exhibition stock of goods. It is created for uninterrupted customer service and is stored in the warehouse of the store (pantries, cold rooms, etc.) and partially in the trading floor. When selling goods through the service counter, the reserve stock is stored at the sellers' workplaces in the lower drawers of the counters adjacent to the trading floor, or on the shelves located on the back side of the wall gyros.

As a result of the formation on this basis of a real scheme for the placement of goods in a store, a convenient system for placing goods in terms of conditions for the timely supply of their stocks to the trading floor should be created.

Concepts of assortment of goods and its classification.

Assortment management.

Factors of assortment formation.

1. The concepts of the range of goods and its classification.

Product range is a set of goods formed according to certain characteristics and satisfying diverse, similar and individual needs.

There is also the concept commodity nomenclature - list of homogeneous and heterogeneous goods of general or similar purpose.

Thus, the commodity nomenclature of foreign economic activity is a list of goods intended for export-import operations. The range of products subject to confirmation of conformity in terms of safety indicators is intended for the purposes of mandatory certification.

Thus, the above concepts are close to each other. What they have in common is that they are both product lists. The differences are in the assignment: product range designed to meet the needs of consumers, commodity nomenclature- to regulate certain professional activities or other areas of application.

Classification of the assortment of goods.

Range consumer goods subdivided:

into groups - by location;

into subgroups - by the breadth and depth of coverage of goods;

into types - according to the degree of satisfaction of needs;

on the variety - according to the nature of the needs.

The classification of the range of goods is shown in Figure 3.1.

Figure 3.1. Product range classification

By location of goods distinguish between industrial and commercial assortment.

Industrial range - a set of goods produced by a manufacturer based on its production capabilities.

Trade range - a set of goods formed by a trade organization, taking into account its specialization, consumer demand and material and technical base.

In contrast to the industrial assortment, the trade assortment includes, as a rule, goods from various manufacturers. The exception is branded stores of manufacturing organizations, the strategy of which is based on the sale of goods only of this company.

The breadth of coverage of goods included in the assortment is determined by the number of groups, subgroups, types, varieties, brands, types, names of goods.

Depending on the product coverage the following types of assortment are distinguished: simple, complex, group, expanded, accompanying, mixed.

Simple range - a set of goods represented by a small number of groups, types and names that satisfy a limited number of consumers. Such an assortment is typical for stores selling consumer goods in areas where buyers with little material resources live. For example, bakery and dairy shops in working areas, rural areas.

Complex range - a set of goods represented by a significant number of groups, types, varieties and names of goods that satisfy a variety of needs for goods. Such an assortment is inherent in wholesale depots and retail trade organizations such as supermarkets or department stores, focusing on customers with different demands.

Group assortment - a set of homogeneous goods, united by a common feature and satisfying similar needs. Most often, a functional or social purpose is used as a common feature.

The group assortment is the basis of the organizational structure of many commercial enterprises. So, at non-food wholesale depots, warehouses differ in group assortment. On the same basis, different sections are created in department stores.

Expanded range - a set of goods that includes a significant number of subgroups, types, varieties and names, including branded ones, belonging to a group of homogeneous, but differing in individual characteristics. Such an assortment, as a rule, is found in specialized stores, and the number of groups of homogeneous goods can be relatively small. So, the trade assortment of stores specializing in the sale of building materials includes several groups of homogeneous goods (paint, tiles, etc.), but these groups are represented by a large number of goods of various brands.

Associated range - a set of goods that perform auxiliary functions and are not related to the main ones for this organization. Related products in the building materials store are ceramic tile detergents, etc.

Mixed range - a set of goods of different groups, types, names, characterized by a wide variety of functional purposes.

By depth of product coverage in distinguish an enlarged assortment, which is divided into specific and branded.

Species assortment – set of goods various kinds and titles that meet similar needs. It is an integral part of the group assortment. For example, the range of materials for walls and partitions includes brick, which can be ceramic, silicate, lime-slag, slag-alkali, etc.

Vintage assortment – a set of goods of the same type, branded names or belonging to a branded group. Such goods, along with the satisfaction of physiological needs, are largely aimed at meeting social and psychological needs. These needs are met by prestigious brands of cars, clothing, fine wines, and the like. An example of a branded assortment is an assortment of perfumes: Chanel No. 5, Nina Ricci, Paloma Picasso, etc.

According to the degree of satisfaction of needs distinguish between rational and optimal assortment.

Rational range - a set of goods that most fully satisfy realistically justified needs, which provide the maximum quality of life at a certain level of development of science, technology and technology.

The formation of a rational assortment requires taking into account a large number of factors and indicators, many of which are quite variable. These factors include real needs, which depend on the standard of living of the population, the achievements of scientific and technological progress and other features of the external environment. So the achievements of scientific and technical progress stimulate the development of new products and form new needs. This is clearly manifested in the formation of a rational assortment of household appliances.

The optimal assortment a set of goods that satisfies real needs with the most useful effect for the consumer at minimal cost for their design, development of production and bringing to consumers. Goods of the optimal assortment are characterized by increased competitiveness.

For the consumer, the optimal assortment is characterized by a significant number of goods with a high coefficient of optimality. At the same time, this assortment for different segments of consumers will contain an unequal set of goods. So, for wealthy consumers, high-quality goods of prestigious demand are of the greatest importance, which to a large extent determines the beneficial effect of consuming these goods for them. For socially unsecured consumers, the cost of purchasing in the form of selling prices of goods is more important. Therefore, the optimal assortment of economy-class stores will be formed due to the predominance of goods with reasonable prices and proper quality. Expensive goods There are no prestigious brands in such stores.

A rational and optimal assortment characterizes mainly its qualitative side.

Depending on the nature of needs range may be real or predictable.

The real assortment the actual set of goods available in a particular manufacturer's or seller's organization.

Projected assortment - a set of goods that must satisfy the expected needs.

2. Assortment management - activities aimed at achieving the requirements of the rationality of the assortment.

The main stages of management are the establishment of requirements for the rationality of the assortment, the definition of the assortment policy, the organization and the formation of the assortment.

Establishment of requirements for the rationality of the assortment begins with the identification of consumer requests for goods of a certain assortment. For this, such methods of marketing research as a sociological survey can be used.

The level of requirements for the rationality of the assortment is individual for each organization and is determined by its assortment policy.

Assortment policy- goals, objectives and main directions for the formation of the assortment, determined by the management of the organization.

Purpose of the organization in the field of assortment- the formation of a real or predicted assortment, as close as possible to rational, to meet a variety of needs and obtain the planned profit.

To do this, the following tasks must be solved:

real and perceived needs for specific goods are established;

the main indicators of the assortment are determined and an analysis of its rationality is given;

the sources of commodity resources necessary for the formation of a rational assortment have been identified;

the material possibilities of the organization for the production, distribution and / or sale of individual goods were assessed;

the main directions of assortment formation are determined.

The main directions in the field of assortment formation: reduction, expansion, deepening, stabilization, renewal, improvement, harmonization. These areas are interrelated, largely complement each other and are determined by a number of factors.

1. Reducing the range – quantitative and qualitative changes in the state of a set of goods due to a decrease in its breadth and completeness. The reasons for the reduction may be a drop in demand, lack of supply, unprofitability or low profitability in the production or sale of individual goods. For example, in last years there is a tendency to reduce the range due to cheap food and non-food products that are not profitable for the manufacturer and seller, but necessary for the consumer.

2. Expansion of the range – quantitative and qualitative changes in the set of goods by increasing the indicators of breadth, completeness and novelty.

The reasons contributing to the expansion of the range are the increase in supply and demand, the high profitability of the production or sale of goods, the introduction of new goods or manufacturers to the market. So, state of the art The Ukrainian consumer market is characterized by the expansion of the range due to imported goods, as well as goods made on the basis of foreign technologies.

The expansion of the assortment along with the increase in the mass of commodities is one of the most important conditions for expanding the market for goods. The expansion of the range can occur due to its renewal while reducing the share of goods that are not in demand. The expansion of the range due to imported goods is associated with a reduction in the range of domestic goods, as well as a decrease in their production in general.

3. Deepening the assortment - quantitative changes in the range of goods due to the development and proposal of new brands or their modifications.

Trademark- This is the brand name of one or more products, determined by the manufacturer.

The basis for choosing a deepening of the assortment is the high saturation of the market, the desire to reduce the risk of releasing goods of little novelty, the presence of well-known, sought-after brands, the inability of the organization to produce new types of goods.

It should be noted that many manufacturing organizations, especially foreign ones, consider the deepening of the assortment as the highest priority. For example, automobile factories often produce one brand of car for many years, but in new modifications.

4. Stabilization of the assortment – state of a set of goods characterized by high stability and low degree of renewal.

This is a rather rare condition of the assortment, inherent in the main assortment of food products of daily demand. The range of non-food products is characterized by a high degree of change under the influence of fashion, the achievements of scientific and technical progress and other factors.

5. Range update – qualitative and quantitative changes in the state of a set of goods, characterized by an increase in the indicator of novelty.

The criterion for choosing this direction can be considered the need to meet new constantly changing needs; increasing competitiveness; the desire of manufacturers and sellers to stimulate demand, encourage consumers to make purchases of new products to meet functional, social and psychological needs; fashion changes; achievements of the NTP. Therefore, updating the assortment is a very responsible direction of its formation, associated with a significant risk for all subjects of market relations. At the same time, in a competitive environment, it is impossible to do without updating, since the novelty of goods is one of the most important criteria for the competitiveness of manufacturers and sellers.

6. Improvement of the range – quantitative and qualitative changes in the state of a set of goods to increase its rationality.

This complex direction of changes in the assortment of goods determines the choice of possible ways: reduction, expansion or renewal of the assortment of goods to form a rational assortment. At the same time, scientifically based rational needs should be taken into account, as well as the requirements of society: ensuring safety for consumers and the environment, using the achievements of scientific and technical progress to maximize the quality of life.

One of the ways to improve the assortment can be its renewal. However, renewal is not always associated with improving the quality of goods and the greatest satisfaction of needs. Moreover, sometimes cheaper raw materials and simplified technologies are used in the production of new goods, which is associated with a decrease in quality. Therefore, improvement and renewal cannot be considered the same directions for the formation of the assortment.

7. Harmonization of the assortment – quantitative and qualitative changes in the state of a set of goods, reflecting the degree of proximity of the real assortment to the optimal or best foreign and domestic analogues, most fully corresponding to the goals of the organization. In the Ukrainian consumer market, this direction of assortment formation is relatively new and is expressed in the desire of a number of “elite” stores to form an assortment on the model of well-known foreign firms. In addition, this direction is typical for large subsidiaries, corporations, joint-stock companies that have subsidiaries in various regions (cities, countries, etc.). An example is the harmonized assortment of a construction company such as Budapest.

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Faculty of Economics and Management

COURSE WORK

Analysis of the formation of the assortment of goods and its optimization on the example trading network"Magnet"

annotation

The topic of this term paper is "Analysis of the formation of an assortment of goods at retail enterprises and its optimization on the example of an enterprise."

The work contains 68 pages, 19 graphics, 16 tables, 15 references, 8 applications.

The theoretical part contains information about the product range, classification of the range of goods and services of a retail enterprise; on the indicators of the assortment and the factors influencing them, as well as on the principles, stages of forming the assortment and monitoring its condition in retail trade organizations.

The second chapter of the work analyzes the effectiveness of commercial activities in the formation of the assortment of goods of retail enterprises, including the organizational and economic nature of the enterprise, analysis of the marketing activities of the Magnit chain of stores and analysis of the formation of the assortment of goods of the Magnit chain of stores.

In the third chapter of this work, recommendations and measures are given to improve the assortment of goods of the Magnit chain of stores, namely: to improve the assortment, to use new types advertising media, on the use of advertising and multimedia technologies in the trading floor.

Introduction

1 Theoretical basis formation of the assortment of goods of a retail enterprise

1. 1 The concept of product range, classification of the range of goods and services of a retail enterprise

Conclusion

Annex A

Annex B

Annex B

Annex D

Annex D

Annex E

Annex G

Annex I

Introduction

The last fifteen years have been revolutionary for retail in Russia. The era of distribution has become an era of competitive as well as free state control retail business. Trade at that time underwent very serious structural changes and, due to its impact on the standard of living of the population and its scale, began to play a crucial role in the country's economy.

In Russia, the production of consumer goods is increasing every year. The retail turnover of both cooperative and state trade is also growing.

An increase in product consumption, as well as an increase in turnover, makes it necessary to study consumer demand. Its study should first of all "obey" the task of more fully satisfying the various requests of buyers. This problem is solved by improving the performance of the range.

Currently, in a market economy, the range of all kinds of goods has increased many times over. A significant part of the assortment consists of goods of insufficient quality, as well as products that do not meet modern world requirements.

Incorrect assessment of product quality, ignorance of the properties of the product, its characteristics, as well as errors in its selection can lead to large losses and losses, both for large entrepreneurs and for ordinary buyers. To prevent the situations described above, it is necessary to have a basic understanding of the commodity science of various groups of goods.

The main criterion by which we can evaluate whether the activity of a domestic enterprise is successful is market success. Market opportunities, on the other hand, depend largely on a well-designed and consistently implemented commodity policy.

Thanks to the study of the market, as well as the prospects for its development, an enterprise can obtain the information it needs, which will later serve to solve some issues directly related to improvement, management, as well as the formation of a range of goods and services.

The strategic approach, in our time, is a necessary concept for solving the problems of commodity policy. Any decision an enterprise needs to make, not only looking at current interests, but also analyzing how this decision will “work” in the future. This approach requires some effort.

The topic of our course work is "Analysis of the formation of an assortment of goods at retail enterprises and its optimization on the example of an enterprise."

In this course work, we will focus on the formation of the assortment on the example of the Magnit chain of stores.

The range of goods, services, as well as such indicators as completeness, breadth, structure, stability, renewal, greatly influence the demand of buyers and determine whether the operation of a given enterprise is effective.

Based on this, we can say that the chosen topic is quite relevant in modern conditions market economy.

The purpose of this course work is: the development of measures and recommendations for improving the range of goods in retail outlets.

The objectives of the course work are:

1) to study the concept of "product assortment, its indicators and factors influencing them;

2) to study the classification of the range of goods and services of the retail enterprise "Magnit"

1 Theoretical foundations of the analysis of the formation of the assortment of goods of a retail enterprise

1. 1 The concept of the product range, classification of the range of goods and services of a retail enterprise

A set of goods that are presented on the market, as well as classified using a sign of consumer destination or industrial origin, is called an assortment.

The assortment may reflect the differences that exist between services and goods. The assortment is a logical distribution of any set formed according to various characteristics into categories of various levels or into separate links. In addition to the assortment of goods, there is also an assortment of services, an assortment of ideas, etc.

The word "assortment" is a word of French origin. Each author interprets it differently. For example, the meaning of the word assortment according to Efremova: an assortment is a set of different varieties and types of goods in a trade institution or a set of products in a manufacturing organization. The meaning of the word assortment according to Ozhegov: assortment is the presence, selection of any goods, objects or their varieties. The meaning of the word assortment according to Sysoeva: the assortment is a list of goods sold in a store, compiled by varieties, types, types, sizes and brands. The meaning of the word assortment according to Snigereva: an assortment is a set of goods that are combined according to one or more characteristics. The meaning of the word assortment according to Vinogradova: the assortment is a reflection of the intersectoral and sectoral proportions that are part of the product offer.

The assortment can more fully characterize the results of the organization's activities, as well as industries that produce consumer goods, and trade in the organization of the production of these goods, and it must be considered as one of the most important factors that determine such concepts as the degree of balance between supply and demand for a certain commodity market.

A product range is a set of products that are combined or combined according to a certain feature or set of features, these can be: color, type, size, and so on.

Depending on consumer goods, two types of assortment of goods can be distinguished: commercial and industrial.

The production range of goods is a list of goods that are produced by certain enterprises that are united either by industries or agriculture.

The trade assortment is a list of goods that have been selected for sale in retail stores. This assortment includes many different items, as well as varieties of products that are produced directly by organizations of various industries, as well as agriculture.

The share of all kinds of goods in the structure of the assortment of a trading enterprise is determined by the specialization of the company, its consumer demand, material and technical base, and other factors. For this reason, it is believed that the trade assortment is a set of goods that are formed according to certain characteristics and are designed to satisfy demand at a certain point in time.

Providing the right level of customer service, as well as growth economic indicators The activities of a trading company largely depend on the correct formation of the assortment.

Marketing approaches aimed at forming the assortment policy of a retail trade organization should be based on the preferences of consumers, and they also need to ensure a sufficient level of profitability of the company, which has the opportunity to choose from a wide range of products offered by both the manufacturer and small and large wholesalers.

Assortment policy is the formation of an assortment of goods depending on the financial condition of the organization, its strategic goals, as well as on the needs of the market. Assortment policy usually pursues long-term goals.

The formation of an assortment policy and its implementation are necessary in order to manage the amount of profit, determine the conditions for the break-even operation of the company, and also in order to predict one's own investments in business development.

The formation of assortment policy and its implementation begin to be of particular importance when there is freedom of choice. certain activity. Assortment policy implies the availability of information on price dynamics, on the characteristics of goods, market segments, on the level of foreign economic relations with foreign countries, macroeconomic trends. All these factors are necessary to determine the conditions for break-even management of the mass of profits and break-even work with such a goal as tax optimization, forecasting possible investments own funds for business development.

Operational analysis, which is a break-even analysis, is one of the tools that can be used to solve this task. This analysis is based on actions that are aimed at determining intermediate indicators that allow you to gradually separate the sales revenue and the company's costs from each other.

The next step is to remove the semi-fixed costs as well.

This indicator is called the "profitability threshold" - this is the revenue that provides full coverage of all costs. There is zero profit here.

The ability to find the threshold of profitability of the entire enterprise and a particular type of goods and services exists as part of the implementation of operational analysis. It is the ability of each product to be "responsible" for the financial condition that is the basis for the formation of the assortment policy of the enterprise.

The signs of the classification of the assortment are such factors as the location of goods in trade or industry, the breadth of coverage of goods, as well as the degree of satisfaction of needs, and so on.

It is necessary to distinguish between the trade assortment, the assortment of goods and the product nomenclature. In a broad sense, the nomenclature is understood as a list of terms, names or categories that are used in any branch of technology or science, and so on.

The classification of the product range is as follows:

1) at the location of the goods:

a) the industrial assortment is a set of goods that are produced by the manufacturer according to his production capabilities;

b) the trade assortment is a set of goods formed by trading enterprises, taking into account their consumer demand, specialization and material and technical base;

c) the range of services is a set of services offered to consumers. According to the degree of detail, this type of assortment, like the assortment of goods, is divided into three types: specific, group and intraspecific.

2) by breadth of coverage of goods:

a) a simple assortment is a set of goods represented by a small number of species, groups, and also names that satisfy a limited number of needs;

b) a complex assortment is a set of goods represented by a significant number of types, groups, varieties and names of goods that differ in design, source materials, as well as other features and satisfy all kinds of human needs;

c) an expanded assortment is a set of goods, including a large number of species, subgroups, varieties, as well as names that belong to a group of homogeneous, but differ in certain individual characteristics;

d) a mixed assortment is a set of different types, groups, names, which are distinguished by a wide variety of functional purposes.

3) according to the degree of satisfaction of needs:

a) a rational assortment is a set of goods that most fully satisfy realistically justified needs, ensuring the maximum quality of life at a certain level of development of science and technology;

b) the optimal assortment is a set of products that meet real needs with the maximum beneficial effect for the consumer at the lowest cost for the development of production, design and bringing to the consumer.

4) as of a particular point in time:

a) the real assortment is a set of goods available in a particular firm of the seller or manufacturer;

b) the forecast assortment is a set of goods that will need to satisfy the expected needs.

5) by the nature of the needs met:

a) the main assortment is a set of goods focused on the usual needs of the main consumer groups;

6) the accompanying assortment is a set of goods that performs auxiliary functions and is not related to the main ones for this enterprise.

b) according to the structure of the assortment:

a) the group assortment of goods consists of a list of product groups, which are formulated on the basis of the homogeneity of the raw materials from which they were made, also according to the method of production and consumer purpose;

b) the group assortment consists of a list of individual large-aggregated types of services: healthcare, education, housing and communal services, preschool institutions, communications, transport, domestic services and so on;

c) within the group assortment is a set of homogeneous goods that are united by a common feature and satisfy similar needs. This is the detailing of the group assortment;

d) the specific assortment of goods is a set of goods of various names and types that satisfy similar needs;

e) the specific range of services is a detail

large-aggregated types of services;

f) an intraspecific assortment of goods is an assortment that includes varieties of goods within individual types;

g) the intraspecific assortment of services consists of a list of specific works performed within the framework of a certain type of service.

1. 2 Range indicators and factors influencing them

The assortment of any enterprise, any retail or wholesale store, can be characterized using a system of indicators. This approach is necessary for the implementation of the assortment management process on a scientific basis, namely, to organize its formation, plan, and also regulate the assortment, stimulate sales and motivate sellers.

Let's list these indicators.

Range breadth is the number of product groups and subgroups that are included in the store's assortment. In the turnover of their specific gravity in stocks, the assortment structure of department stores, as well as specialized stores, is distinguished.

The depth of the assortment is the number of types and varieties, as well as the names of these goods within certain groups and subgroups in the assortment of the store.

The depth and breadth of the assortment is necessary in order to shape the offer and the distribution of the degree of risk. This is shown in table 1.

Table 1 - Trade assortment alternatives by breadth and depth

With a wide range of products, customers get the impression of a variety of numerous products. This is what attracts various categories of consumers. With such an assortment, the company can better adapt to constant changes in market demand. However, it is difficult to manage this, as products that are in low demand can go unnoticed.

Simplicity is the main advantage of a narrow range.

Both the breadth and depth of the assortment should be chosen taking into account the goals and objectives set by the retailer.

On average, the Russian consumer purchases about 150 products, however, he wants to choose these products from a large number of different related products and hopes that new, better products will appear. If the store has all product groups, then the impression of abundance is created, but this does not guarantee high sales.

The depth of the trading range may be redundant. Sometimes the abundance of items in one product group can complicate the decision to purchase.

The stability of the assortment also belongs to the indicators of the assortment.

A stable assortment of products in the store leads to a reduction in the time spent by customers on searching for products, helps with the standardization of all trade and technological processes and operations. Stability can be determined by the following formula:

Ku \u003d 1 - On / n * a,

where Ku is the coefficient of a stable assortment of goods in a certain period;

O1, O2, ... On - the number of varieties of goods that are not on sale at the time of checks;

a - the number of varieties of goods, which is provided for by the developed assortment list; n is the number of checks.

The optimal value of the coefficient of stability of the assortment of goods in the store during the quarter should not be lower than:

0.90 for supermarkets and grocery stores;

0.80 department stores;

0.75 shoe and clothing stores;

0, 85 haberdashery, household and sporting goods stores.

This indicator can be called conditional, given that in many stores with a product range of several thousand items, it is often simply impossible to check the number of out-of-stock items.

Another indicator of the range is its length. Due to the limited space on the store shelves, it is always necessary to maintain optimal amount goods. The assortment is considered short if the profit increases with the addition of new commodity units. The assortment is considered too long if, when removing trade items, the profit increases.

Until now, there are no standards that would regulate the indicators of the assortment (except for the stability indicator), i.e., the indicators do not reflect how successful the assortment is, but only characterizes its actual structure. Therefore, when forming the assortment, the experience of other companies is often used.

The structure of the assortment is the ratio of types, groups and varieties, as well as subgroups of goods that make up the assortment of the store. The structure is characterized by depth as well as breadth. It is of decisive importance in the process of organizing its formation in a particular store.

There are two concepts of macro- and microstructure of the assortment of goods both at the enterprise and in the store.

The macrostructure is the ratio between groups of goods directly in the general assortment. Microstructure is the ratio of species as well as varieties within each commodity group.

To maintain the product range in accordance with the demand of the population, such concepts as the stability of the assortment of goods in the store and its completeness play an important role.

The completeness of the assortment is the correspondence of the actual availability of products in the store, which is approved according to the assortment list.

The completeness of the assortment of goods is characterized by the coefficient of completeness and is calculated by the formula:

Kp \u003d Rf / Rn,

where Kp - the coefficient of completeness of the assortment of the store on a specific date;

Rf - the actual number of varieties of goods at the time of verification;

Рн - the number of varieties of goods, which is provided for by the mandatory assortment list.

For the most objective assessment of the product range, its completeness must be determined for separate periods based on data obtained from several checks of the store's assortment. To do this, calculate the stability coefficient of the assortment according to the following formula:

Bush \u003d P1 + P2 + Pz + ... + Pn / Pn * n,

where Kust is the coefficient of stability of the assortment of goods in the store for the period (month, quarter, year);

P1, P2, Ps, Pn - the actual number of varieties of goods at the time of individual checks;

Рн is the number of varieties of goods provided for by the assortment list;

n is the number of checks.

Thus, the stability or in other words the stability of the assortment is the uninterrupted availability of goods for sale by their varieties, as well as by their types, which were declared in the assortment list.

The renewal of the assortment is the replenishment of the assortment the latest species products in accordance with the assortment policy of the company. Renewal of the store assortment should be up to 10% per year.

A special place among the indicators that characterize the state of the range, is the indicator of its profitability.

The profitability of the trading assortment is an assortment set that, in its entirety, ensures that business entities receive a pre-planned size net profit, namely, a certain excess of income over expenses for the sale of goods and tax and non-tax payments.

It should be noted that a positive assessment of the state of the assortment of an enterprise or store according to all the above indicators ensures, in many ways, from the economic side, the expedient commercial activity of an enterprise in the retail market.

The indicators characterizing the assortment of a particular enterprise or store are influenced by many factors.

The study of the influence of the above factors is carried out in the process of market research by marketing specialists, as well as specialists from the commercial department of a trading company. All factors are usually divided into general specific ones.

General factors do not depend on the specific conditions of the firm. General factors are divided into:

1) social. These include the social composition of the population, the level of culture, the social security of the population, the nature of labor activity;

2) economic. These include the development of the production of goods, the level of income of the population and the sources of their formation, the development of the economy of the area of ​​activity, the price of goods, and more;

3) demographic. These include the age and sex composition, the number and structure of families, the occupational composition of the population, and more;

4) national household. These include National composition population, traditions, manners and customs;

5) natural and climatic. These include geographical location (cities, villages), climate, natural resources, and more.

Specific factors reflect the specific operating conditions of the firm.

Taken into account when determining the breadth of the range:

1) the role of this store in the trade service system;

2) the presence of other stores in the area of ​​activity and their specialization;

3) type and capacity of the firm;

4) characteristics of the segments;

5) transport links.

Taken into account when determining the depth of the assortment:

1) income level by segments;

2) the specifics of demand within the segments;

3) the size of the sales area and characteristics, equipment parameters.

Also, such a factor as demand also has its influence. But first, the commercial apparatus needs to decide on which segments this trade organization will work. Such work is carried out by specialists of the marketing department, as well as by specialists of merchants in the process marketing research based on the results of a comprehensive study of retailers in a particular region.

That is why it is necessary, when forming the assortment of goods in the retail market, to have reliable information about the structure of demand, its volume, the dynamics of its development, the characteristics and nature of demand for individual goods and for various contingents of buyers.

It is also necessary to periodically monitor the environment of the enterprise, as well as its organization of trade. This is necessary in order to make timely changes or some adjustments in the process of forming the assortment of a particular enterprise or retail or wholesale store.

1. 3 Principles, stages of assortment formation and control over its condition in retail trade organizations

The formation of the assortment is the process of selecting groups, types, and varieties of goods.

The formation of the assortment of the store should be consistent with the strategic goals of the company, as well as its assortment policy.

When forming an assortment in retail various factors must be taken into account. It:

1) the volume, structure and content of the demand of target consumers;

2) assortment profile of the store;

3) profitability of the enterprise and individual product groups;

4) the material and technical base of the enterprise, its provision with storage facilities and equipment;

The commercial service of the retail trade organization, after summarizing information about the factors influencing the trade assortment, forms the assortment taking into account the main provisions that have the same meaning and content, i.e., taking into account the principles of building the trade assortment. These principles are depicted in Table 2.

Table 2 - Principles of formation of the trading range

The formation of the assortment is carried out in several stages:

1) it is necessary to determine the assortment profile, as well as the direction of the store specialization in accordance with the pre-selected commercial strategy in the retail market, while taking into account the specialization of the existing retail network in the area and the assortment strategy of competitors;

2) it is necessary to establish the structure of the assortment in the store. At this stage, it is necessary to determine the quantitative ratio of individual groups of goods. Also here there is a linkage of data with the planned indicators of the store and the profitability of groups and subgroups of goods;

3) it is necessary to determine the distribution of individual groups, as well as subgroups of goods in the amount of consumer complexes and micro-complexes;

4) it is necessary to carry out the selection of an intra-group assortment according to distinctive features, linking it with a specific trading area, profitability of goods.

In cooperative trade, a group assortment of products by shops is established at the first stage. this work should usually be carried out by distributing the range of products among all retailers that are located in the zone of activity of the district consumer society.

The distribution of the product range among trade organizations in cooperative trade is carried out according to the principles of the assortment policy, that is, the assortment of everyday products most often has a concentration in the stores "Universam", "Products", "Consumer Goods", as well as in specialized stores selling food products , and non-food products of a complex assortment are concentrated in department stores and specialized stores.

The establishment of a group assortment of products for various types of firms makes it possible to determine the role and place of each type and the general system of trade services for the population.

At the second stage of assortment formation, calculations of the group assortment structure for each specific trading company should be made, that is, the quantitative ratios of individual product groups are determined. The structure of the group assortment is established, taking into account the standard size of the store, its location, planned indicators and other factors.

Based on the foregoing, the stages of formation of the trade assortment can be represented in the form of Figure 1.

An important task is the development of an ordered assortment structure. In order to determine the optimal ratio of various groups of goods that are included in separate categories, it is necessary to use the BCG matrix and ABC analysis.

Phases life cycle goods should be included in the structure of the trade assortment. Assortment analysis using the BCG matrix is ​​carried out by placing products that are at different stages of the life cycle in one of the four fields of the matrix. They are shown in Figure 2.

Product - "questions" occupy a small share of the market. They must achieve high sales growth rates. This product is in the phase of introduction to the market, because of this, marketing efforts are required. The further fate of this product is predicted on the basis of experienced sales. A product - a "question" is able to become a product - a "star" or it can cease to be in demand and turn into a product - a "dog", or immediately leave the market.

Figure 1 - Stages of formation of the trading range

The success of this product depends on whether it will be bought again. "Stars" are the products of the store, which significantly outperform the products of the competitor store in terms of sales and have a market that is growing at the fastest pace. Star products require a lot of marketing effort. Since the task of the retail trade company is to maximize profits, two options can be applied to the strategy for goods - "stars".

The first option is to use the cream skimming strategy if there are no similar products from competing firms. In the second option, the company seeks to increase sales of products in order to keep up with the pace of market growth and maximize turnover.

Figure 2 - Matrix "Growth - market share" (BCG)

Over time, goods - "stars" go into the category of "cash cows". Cash cows occupy a relatively large market share with a low growth rate. Such products are in the maturity phase or in the saturation phase. These products are known to customers, are in demand, and therefore do not require significant marketing efforts. Many “cash cow” products can move into the next phase of their life cycle over time. In this case, they will turn into goods - "dogs", occupying a small share of the market.

A classic tool aimed at studying the structure of the assortment is "ABC analysis". This method is used to analyze the effectiveness of the introduction of different assortment groups and compare the effectiveness of individual products within the same assortment group. If, when analyzing the depth of a sales assortment that contains 20 items of goods, the first four provide 80% of sales, the next four provide 10%, and all the rest account for the remaining 10%, then this is a fairly typical picture that characterizes assortment blocks A, B and C. But the use of this model has a contradiction: if a retailer introduces into the sales assortment only products that account for largest share costs and profits, that is, blocks A and B, then there will be a restriction of the client's freedom of choice, and this may in turn lead to a decrease in overall profit. Retail trade enterprises attract the attention of customers to products through elements of merchandising and service, but the narrowness of the range can affect the overall sales negatively.

The application of mathematical methods for the analysis of the trading range occurs with the use of standardized programs. There are also standardized computer programs simplex methods. They help to analyze the value of individual positions, which are aimed at forming the optimal sales assortment that gives the retailer the greatest profit. This analysis carried out in order to optimize the depth of the trading range. With the help of expert analysis, they obtain data on the profit that was received from the sale of each product. If you know what total profit the company plans to receive from the sale of a certain assortment group, it is necessary to introduce upper and lower allowable limits on the desired profit. It is necessary to assess how much the exclusion of individual commodity units from the general assortment list will affect the overall profit. In general, the possibility of applying mathematical methods in the management trade assortment is the subject of a special study.

In the process of monitoring the state of the assortment, it must be borne in mind that control cannot be an end in itself. The strategic task of control is the timely regulation of the assortment in full accordance with the demand of customers in order to increase the volume and speed of sales, to establish a stable image for trade. To do this, it is necessary to develop and install in trade effective system management, which would include permanent internal control and regulated the assortment. To do this, a system of motivation for sales personnel is being developed. Effective in this direction is the work of operational managers of the trading floor.

2 Analysis of the effectiveness of commercial activities in the formation of the assortment of goods of retail enterprises

2. 1 Organizational and economic nature of the Magnit chain of stores

Organizational and economic characteristics of enterprises is a description of a particular enterprise, its type of activity, for example, in which segment of which market this company operates, what it produces, what equipment is used, and also which company supplies it, capacities, if there are plants or divisions, what they are and the like, also when they were opened, built, form of ownership, participants or shareholders of companies, name, as well as a description of the goods that this enterprise produces, the size of the authorized capital, the value of shares and their number, and so on.

As an object of study in this course work, the chain of stores "Magnit" is chosen.

This company is growing rapidly. All this happens thanks to the professionalism of employees, an active marketing strategy, as well as the expansion of the range, which constantly increases the share in the Russian market in general, as well as in the market of the city of Omsk and the Omsk region. The company pays special attention to product promotion programs, using all the tools necessary for this, which include: outdoor advertising, newspapers, magazines, PR events. In its activities, Magnit focuses on the interests of its consumers, company employees, partners, and, of course, society.

Values ​​of the Magnit chain of stores:

1) honesty;

2) frankness;

3) devotion to the cause of the company;

4) focus on the development and growth of personnel within the company;

5) continuous improvement of professionalism;

6) improving the level of service for customers;

7) providing exceptionally high-quality products.

at the moment it was a closed joint-stock company "Magnit", on January 10, 2006 the company name was completely changed to open joint-stock company"Magnet". Society is currently entity acting on the basis of the charter, as well as the legislation of the Russian Federation.

Making profit is the main goal of an open joint stock company.

TS "Magnit" is:

Market leader in terms of the number of retail facilities and their coverage area in Russia;

The average traffic per day is more than 10 million people.

The target audience:

About 50% of consumers believe that their family income is average;

A large number of clients of the TS "Magnit" are people whose age is 25-45 years;

A third of regular customers drive their own car;

In almost half of the families that are regular customers there is a car.

Open Joint Stock Company "Magnit" carries out activities for:

Renting out real estate;

Wholesale trade in dairy products;

Wholesale trade in meat, which includes poultry meat, meat products and canned food;

Wholesale trade in soft drinks;

Wholesale of edible oils and fats;

Wholesale trade in alcoholic beverages, not including beer;

Wholesale trade in sugar;

Wholesale trade in beer;

Wholesale trade in confectionery;

Wholesale trade in fish and seafood;

Wholesale trade in tea, coffee, cocoa and spices;

Wholesale trade in flour confectionery;

Wholesale of prepared foodstuffs;

Wholesale trade in flour and pasta;

Wholesale trade in salt;

Wholesale trade in cereals;

Wholesale of cleaning products;

Wholesale of toilet and laundry soap;

Wholesale trade in cosmetics and perfumery products, not including soap;

Other retail trade in non-specialized stores;

Retail trade in non-specialized stores, mainly food, beverages, and tobacco products;

Coordinating the activities of subsidiaries;

Implementation of all types of foreign economic activity;

Other types of activities that do not contradict the law.

TS "Magnit" is one of the leading retail chains that trade in food products in Russia.

TS "Magnit" works to improve the well-being of its consumers by offering them quality products at affordable prices for daily demand. The trading network is focused on clients with different income levels. It is because of this that the chain of stores operates in 4 formats: a hypermarket, a convenience store, a cosmetics store, and Magnit Family.

TS "Magnit" is the leader in terms of the number of stores and the area where these food stores are located. On 31. 12. 2012 There were 6884 stores, including: 126 hypermarkets, 6046 convenience stores, 692 Magnit Cosmetic stores, and 20 Magnit Family stores.

Shops of the TS "Magnit" are available in 1605 settlements RF. TS Magnit stores open both in large cities and in small ones.

With the help of a powerful logistics system, fast delivery of goods to the stores of the distribution network is possible. In order to ensure that the storage of products, as well as their supply, is of high quality, the company has a distribution network, which includes 18 distribution centers. Own vehicle fleet, numbering about four and a half thousand vehicles, allows timely delivery of goods to the stores of the distribution network.

TS Magnit is one of the leading retail companies in Russia in terms of sales. Revenue for 2012 amounted to 448, 661.13 million rubles.

In addition, TS Magnit is one of the largest employers in Russia. Today, the number of employees is more than 180 thousand people. TC "Magnit" was awarded the title of "Best Employer of the Year" several times.

Organizational structure management consists of establishing a vertical of power. In addition, it implies the establishment of power by the company's management over the company. The organizational structure of the TS "Magnit" is linear-functional. In which the board of directors exercises leadership over all employees of the trading network. Figure 3 shows a diagram of the organizational structure of TS "Magnit".

Figure 3 - Organizational structure of TS "Magnit"

The development strategy is:

Open approximately 50 hypermarkets and at least 500 convenience stores each year;

Expand the network, develop it in underdeveloped regions, as well as increase the number of outlets in Siberia and the Urals;

improve logistics processes for the most effective management traffic flows;

Develop our own imports, increase the share of direct supplies of fresh fruits and vegetables;

Develop a multi-format business model in order to meet the needs of customers with different levels income.

Each company maintains annual or quarterly reports. There are various forms of reporting. For example:

Form No. 1 - balance sheet;

Form No. 2 - income statement.

It was these documents that were used to analyze the financial position of TS Magnit.

In Form 1, we can see how indicators such as short-term and long-term assets, short-term and long-term liabilities, and capital change every year.

Form No. 2 presents such indicators as revenue, cost, profit, expenses, and so on. Thanks to these indicators, it is possible to analyze whether the company's activities are profitable or unprofitable in the reporting or previous period. These indicators for the past 3 years are shown in more detail in Table 3.

The main factors of profit growth are an increase in sales proceeds, as well as a decrease in the cost of goods that are sold in accordance with the terms of supply contracts. Revenue is affected by the volume of goods sold and their prices. If the first factor will depend on the firm, then the second factor will depend on many circumstances.

Based on the table below, we can conclude that the income of TS "Magnit" in the form of revenue for the past 3 reporting periods has increased. In 2010, the revenue amounted to 2810.6 thousand rubles, and in 2012 it almost doubled compared to 2010. In addition to the income of the partnership, the profit for the year also increased. In 2010, it amounted to 409.4 thousand rubles, but after 2 years, it increased 4 times. In addition, the gross profit also increased. In the third reporting period, its size was 4947.2. The dynamics of these indicators is shown in Figure 4.

Table 3 - Dynamics of profit formation indicators for 2010-2012

Figure 4 - Dynamics of indicators for 3 reporting periods in the TS "Magnit"

In addition to growth in revenue and profits, in any enterprise, costs are constantly growing.

The amount of expenses associated with the sale, disposal and other write-off of property, plant and equipment and other assets other than Money, goods, products.

In TS Magnit, these are selling expenses, administrative expenses, income tax expenses, as well as the cost of goods and services sold.

Selling expenses, which determine the cost, include the cost of goods used in production natural resources, basic and auxiliary materials, raw materials, energy, fuel, labor resources, fixed assets and other operating and non-production costs.

Administrative expenses are expenses that are not classified as either production or distribution costs.

Income tax expenses - the total amount of current and deferred expenses (savings) on income tax, taken into account when calculating the net profit (loss) of the reporting period.

Cost - all costs (costs) incurred by the enterprise for the production and sale (sale) of products or services.

Table 4 - Costs of TS "Magnit"

The dynamics of expenses is clearly shown in Figure 5.

The main task of analyzing the formation, as well as the distribution of profits, is to identify trends, as well as the proportions that have developed, in the distribution of profits for reporting year comparing with the previous year. Based on the results of the analysis, recommendations will be developed aimed at changing the proportions in the distribution of profits and its most rational use.

Figure 5 - Dynamics of expenses in the TS "Magnit"

With the help of Figure 5, we can visually see the increase in costs every year. The highest cost indicator is the cost of implementation. In 2012, it amounted to 2814.8 thousand rubles. the next largest indicator is administrative expenses. Compared to the implementation costs in 2012, the amount of administrative costs in the same reporting period is 30 times less than the first. The smallest amount of money is deducted for income tax expenses. The cost price increased sharply in the third reporting period and reached 495.6 thousand rubles.

TS "Magnit" carries out retail trade through a network of its own stores. The company strives to ensure that only competent, responsible, as well as benevolent employees are included in its composition. The Magnit chain of stores not only works with the best suppliers and gives preference to local manufacturers, but also successfully develops own production.

2. 2 Analysis of the marketing and commercial activities of the Magnit chain of stores

The marketing environment of an enterprise is a collection that includes actors and forces that operate outside the firm and influence the firm's ability to establish and maintain successful relationships with consumers.

Management within an enterprise, as well as enterprise management as a market entity, are two steps in the management hierarchy. They are in close connection with each other. Communication is reflected in the dialectical unity of the internal and external environment of the enterprise.

The external environment of an enterprise is something that is given. The internal environment of the enterprise is a reaction to the external environment.

The composition of the external environment includes all factors that have a direct impact on the activities of the company. The external environment is a combination of factors, which include economic, demographic, political, natural, cultural and technical factors. This is shown in Figure 6.

Figure 6- Internal and external environment of the company The potential of the company, as well as its capabilities, characterizes the internal environment.

The adaptation of the enterprise to the constant change in external conditions, despite the fact that there are internal opportunities - this is the essence of the marketing management of the company.

The composition of the internal marketing environment includes characteristics and elements that are within the firm itself. It:

1) qualification of personnel and its composition;

2) financial possibilities;

3) leadership skills and competence;

4) use of technology;

5) the image of the enterprise;

6) experience of the firm in the market.

Characterization of marketing opportunities is one of the most important parts of the internal environment.

The internal environment of the TS "Magnit":

1) qualification of personnel and its composition:

Periodically, specialists undergo professional retraining.

2) financial opportunities:

Revenue for 2012 amounted to 448, 661.13 million rubles.

3) experience of the company in the market:

The company exists and develops for almost 20 years.

External environment of the TS "Magnit":

The market for TS "Magnit" is the main external environment. It consists of competitors and customers, products, so the company has adopted certain principles:

1) provide services that meet the needs and expectations of the market;

2) focus on dialogues with the customer;

3) it is necessary to constantly study competitors;

4) it is necessary to constantly adapt to changing environment.

Potential customer needs:

1) quality of service;

2) the quality of the goods;

3) decent and understanding treatment of employees;

4) reasonable prices.

After considering the external as well as the internal environment of the firm, it is necessary to draw up a SWOT analysis that will help to identify both strengths and weak sides firms. It is presented in table 5.

Today, marketing requires much more than just creating a product that satisfies all the needs of the client, appropriately pricing the offer, and making it available to target consumers. Enterprises communicate with their consumers and customers, or rather do not lose touch with them. At the same time, everything in the content of all communications of a certain company should not be anything superfluous and accidental, because otherwise, the company may face the risk of reducing profits due to the high costs of communication, due to the damage that has been caused to the image of the company.

Table 5- SWOT Analysis of TS "Magnit"

	Capabilities
	Adding new products; Sufficient fame, as well as high qualification of the company's personnel; Quality control, unsuccessful behavior of competitive enterprises can make it possible to keep up with the growth of the market.	Government policy, increased competition, inflation and tax increases may affect the implementation of the strategy; Fame can add competitive advantage; Changing customer tastes.
	Non-participation of personnel in decision-making; Reduce the price level, taxes and duties, while maintaining the average price level. This will allow you to receive extra income.	The emergence of new competitors and high prices will worsen the competitive position; Unfavorable state policy; Non-participation of personnel in decision-making.

Since the trading network operates in a market with strong competition, for it the best option is a combined strategy that aims to realize its own advantages and is aimed at deep penetration and geographical development of the market.

PEST-analysis is a useful tool for understanding the position of the enterprise, the market, and the potential of the company. PEST-analysis can help the head of the enterprise to analyze the position of the external environment of the company, and also help to highlight the most important factors. Table 6 shows the PEST-analysis of TS "Magnit".

Currently, enterprises interested in making a profit, a special place in the organization of activities is given to marketing. The marketing department of TS "Magnit" provides for a certain set of measures, the purpose of which is to increase the profitability of this enterprise.

Table 6 - PEST Analysis of TS "Magnit"

Politico legal	Economic	socially cultural	Technological factors
1) labor legislation; 2) tax system; state regulation	1) the cost of production; 2) inflation rate; 3) exchange rate; 4) the unemployment rate.	1) demographic changes; 2) changes in lifestyle; 3) change in taste and preference of customers; 4) social mobility consumers; 5) level of education.	1) the emergence of new products; 2) the latest technology; 3) automation of quality control; 4) progressive technological methods of processing.

The complex of marketing communications consists of four main means of influence:

2) propaganda;

3) sales promotion;

4) personal selling.

Each element has its own specific communication techniques.

It is necessary to consider each of the main means of influence included in the complex of marketing communications, using the example of Magnit stores.

The first one is advertising. This chain of stores actively uses it in its communication policy. There are various means by which Magnit distributes advertising. These include both print media and outdoor advertising.

1) the formation of a certain level of knowledge about the products offered by the consumer;

2) formation of an image of a network of these stores;

3) formation of a favorable attitude towards the Magnit network;

4) encouragement of the consumer to re-apply to this network;

5) encouraging customers to purchase those goods offered by the Magnit chain of stores;

6) promotion of sales, both of the supplied goods and goods of own production;

7) acceleration of network turnover;

8) the desire to make this client permanent.

TS "Magnit" uses various means of advertising distribution, such as: outdoor advertising, print media.

Outdoor advertising plays a huge role in the sales promotion process. At present, the streets of the city have become a battlefield, a fierce battle is being waged for the attention of every passer-by. The winner of this battle can only come out if the approach to development, as well as design advertising poster is modern and quite creative. This information shown in Figure 7.

Advertising posters of TS "Magnit" are quite memorable, concise, easily perceived, and also designed for the target audience. Their design and applied colors attract the eyes of passers-by, which constantly affects the attendance of the stores of this chain.

Customers who enter the TS Magnit store will certainly see advertising information posted on the glass doors in the lobbies. This type of advertising placement will be 100% noticed, as it will be visible both when entering and exiting the retail chain store. This is shown in Figure 8.

Stickers will also be 100% noticed by all customers of the store, both those who leave and those who enter the store. This type of advertising will always be relevant. This is shown in Figure 9.

Outdoor advertising is one of the most effective ways to attract the attention of customers, and is also a way to convey new information. Due to the location of hypermarkets of TS "Magnit" not far from major city highways, the coverage radius increases many times over. This is shown in Figure 10.

City format is the second most popular advertising medium after outdoor advertising. Since there is a backlight inside, this carrier can be used both during the day and at night. Thus, you can attract more attention from potential consumers. This is shown in Figure 11.

Figure 11 - City format TS "Magnit"

Stella is usually located at the entrance to the hypermarkets of the TS "Magnit". This is a large massive advertising construction on a metal pole, which rises 16 m above the ground. The advertising medium attracts a lot of attention. This is shown in Figure 12.

Figure 12 - Stella TS "Magnit"

"Indoor Video" is a new promising advertising format. It involuntarily attracts the attention of the client. Plasma panels are located in places with the highest traffic. This is shown in Figure 13.

Figure 13 - "Indoor Video" in the TS "Magnit"

Also, a company needs a website to be successful. TS Magnit has such a site. It is presented in Appendix G.

With the help of this site, it is possible to obtain information for both buyers and partners, learn about their own production of the network, you can find out what vacancies are presented on this moment, and there is also the opportunity to leave your own feedback about this network.

Propaganda acts as the second means included in the complex of marketing communications. According to Philip Kotler, propaganda is the promotion of sales, which is non-personal, for any product or service, as well as social movement, which is based on the dissemination of commercially important information about them, both in print and electronic media.

To date, the goal of PR activities is to establish two-way, mutual communication, which is aimed at identifying general ideas and common interests. It is not the firm's responsibility to maintain relations with the press. If the public is interested in the activities of TS "Magnit", then in this case, maintaining relations with the press is a necessary part of the company's successful policy and acts as a constituent element of the entire list of the organization's responsibilities. The media will constantly post material and messages about this chain of stores. It will be possible to significantly reduce the likelihood of distortions, as well as inaccuracies in reports, only when assistance is also provided to the press itself. In addition, these relationships are also used for advertising purposes. The main means of communication of TS "Magnit", like any other organization, with its customers is the printed word. In this regard, the "own face" in the system of the printed word plays the role of one of the most powerful means marketing communication. TS "Magnit" has developed its own form style, which residents of both the city of Omsk and other cities of the Russian Federation, in which TC Magnit stores are also located, will easily recognize at a glance. Their own style lies in a special emblem, in the form, as well as the type of font that was used to write the name of this organization, and also the colors of this emblem have a special meaning here, since their combination attracts the eyes of a passer-by. The emblem of this organization is shown in Figure 14.

Figure 14 - Emblem of the TS "Magnit"

Sales promotion is the third tool. Sales promotion is a marketing activity that is distinct from advertising, personal selling, and propaganda. It stimulates customer purchases and dealer efficiency, for example, exhibitions, various demonstrations. Carrying out activities aimed at sales promotion is currently gaining more and more development in the stores of the Magnit network and is an effective, as well as an inexpensive way to attract potential customers. This network uses sales promotion to:

1) increase sales in the short term;

2) to support the consumer's commitment to this particular chain of stores;

3) bring to the Russian market and the market of the Omsk region any new product, this includes both goods of own production and supplied products;

4) support various promotion tools.

Also, TS "Magnit" focuses on incentives due to:

1) the possibility of personal contact with potential customers;

2) a large selection of sales promotion tools;

3) the possibility of obtaining something valuable for the buyer, as well as obtaining a large amount of information about the company;

4) opportunities to increase the likelihood of an unplanned purchase.

And finally, the last element is personal selling. According to

According to Philip Kotler, a personal sale is an oral presentation of a product that takes place during a conversation with one or more potential consumers for the purpose of making a sale.

This form of trading becomes most effective at the following stages:

Formation of consumer beliefs and preferences;

The performance of such an act as an act of sale.

In the TC "Magnit" each seller knows that he is a kind of intermediary between the company and the consumer. In this case, the seller plays

the role of a source of information about the quality of products, about the wishes of customers, about which products, and why they are or are not successful, and so on. With the help of this information, the policy of this network is adjusted, as well as the system for promoting the offered goods as a whole.

Also, all sellers of the TS "Magnit" have a clear idea of ​​​​the structure of the enterprise, what goals it sets for itself.

Along with this, a qualitative assessment of the seller is also carried out, namely, an assessment is given of his qualifications, the depth of knowledge about the product, the company, its customers, competitors, and so on.

It should be noted that the managers of this network are continuously working to improve the work vending machine, because it is very effective in solving some marketing tasks, and also makes a huge contribution to the profit of the enterprise.

2. 3 Analysis of the formation of the assortment of goods of the Magnit chain of stores

Formation of the assortment of goods acts as the most important factor life of a modern commercial enterprise.

Formation of the assortment of goods has an impact on sales. This makes it possible to manage the share marginal income as well as net income.

The assortment matrix is effective method selection from a variety of factors and elements of particular importance. They do this in order to achieve their goals. The main factors in the formation of the range of goods:

Determine target customers;

Determine the price range;

Create an assortment classifier;

Determine the breadth and depth of the assortment by product categories;

Determine the number of brands/suppliers represented;

Define the concepts and format of the sales division.

It is also necessary to take into account:

Time of presence of products on the market;

Analysis of this product from competitors;

Existing market trends.

The range of TC "Magnit" in this course work will be analyzed according to the product catalog "Magnit Family Hypermarket" (valid from March 13 to March 26), it is presented in Appendix E.

The breadth of the assortment is the number of species, varieties, as well as the names of homogeneous and heterogeneous groups.

The actual latitude is the actual number of species, varieties, and product names that are available.

The base latitude is the latitude that is taken as the basis for the comparison.

The latitude coefficient is the ratio of the actual number of species, varieties, as well as the names of goods of homogeneous and heterogeneous groups to the base one.

The breadth of the range of TS "Magnit" is presented in table 7.

Table 7 - The breadth of the range of TS "Magnit"

Name	Actual latitude, pcs.	Basic breadth of everything on the market, pcs.	Latitude coefficient, %
own production
Products
Cosmetics/Household

Using the breadth of the assortment, it can be concluded that the assortment of TS "Magnit" is presented above the 50% barrier compared to competitors. This enables successful competition in the market. But the expansion of assortment positions is 20 items. This enables the trading network to increase the possible supply. The completeness of the assortment is the ability of a set of goods of a homogeneous group to satisfy the same needs. The actual completeness indicator can be characterized by the actual number of species, varieties, as well as the names of goods of a homogeneous group. The basic indicator of completeness can be characterized by the regulated or planned quantity of goods of a homogeneous group. The completeness ratio is the ratio of the actual completeness indicator to the base one. The completeness of the range is presented in table 8.

Table 8 - Completeness of the range of TS "Magnit"

It is very difficult to establish the possibility that one variety can replace another. But the assortment completeness indicator shows that almost 54% of goods of own production satisfy the needs in this form, almost 68% satisfy the needs of products, and almost 64% satisfy the needs of cosmetics and household chemicals. The assortment in this case is rational, because the number of product items is large enough to satisfy any customer needs with a super large number of items. Range stability is the ability of a set of products to meet demand for the same products. A feature of such products is the presence of a steady demand for them. The stability of the assortment can be characterized by the stability coefficient. The stability coefficient is the ratio of the number of types, varieties and names of products that are in steady demand among customers to the total number of types, varieties and names of products of the same homogeneous groups. The stability of the assortment is presented in table 9.

Table 9 - Stability of the assortment of TS "Magnit"

Almost half of the presented products are in steady demand, despite the difference in customer preferences.

The product has a steady demand, in some way not only because of the taste, but also because of the "convenient" low price.

The novelty of the range is the ability of a set of products to meet changing needs through new products.

The novelty of the assortment can be characterized by two indicators. These are: the actual renewal and degree of renewal.

The renewal ratio or degree of renewal is the ratio of the number of new products to the total number of items. The assortment update is presented in table 10.

The update does not act as one of the main directions of the retail chain's assortment policy. Quite the contrary - the emphasis is on the permanent preferences of consumers. However, TS Magnit is trying to introduce new products, which they are quite successful at.

Table 10 - Updating the range of TS "Magnit"

The idea of ​​ABC analysis is based on the well-known Pareto principle: “A relatively small number of causes are responsible for the majority of possible outcomes”, currently better known as the “20:80 rule”. Vivid examples of this rule: “20% of products bring 80% of profit”; "20% of customers bring in 80% of sales." ABC-analysis of TS "Magnit" is presented in table 11.

Table 11 - ABC-analysis of TS "Magnit"

	pretzel "Vyborgsky"
	Liver fritters
	Bread with bran
	Butter biscuits "Kurabiye"
	Fried potatoes with mushrooms and onions
	Salad "Vitamin"
Products	Cheese "Pigtail smoked"
	Coffee "Black Card"
	Processed cheese "Viola"
	Oatmeal "Miracle"
	Nectar "My family"
	Chips "Layz"
	Buckwheat "Uvelka"
	Lecho "Pikanta"
	Greenfield tea
	Butter 72, 5% Prostokvashino
	Margarine "Rama"
	Sour cream 25% Prostokvashino
	Kvass "Russian gift"
	Milk 3.5% Prostokvashino
	Kefir 3, 2% Prostokvashino
	Shock. sweets "Swallow mail"
	Cottage cheese grained "101 grains + cream"
	Breakfast dry "Dansonia"

	Chocolate "Sweet"
	White beans "Globe"
	Mayonnaise "Mr. Ricco"
Cosmetics	Diapers "Haggis"
	Shampoo "Head and Shoulders"
	Oral bi toothbrush
	Antiperspirant Dove
	Washing powder "Bee-Max"
	Blend-a-honey toothpaste
	Glass cleaner "Mr. Muscle"
	Johnson's baby bath
	Dishwashing liquid "Sorti"

Thus, we can conclude that the conducted ABC analysis showed that the main share of the turnover of the store TS "Magnit" is provided by such goods as dairy products, bakery products, tea, butter, which belong to group B. Goods - cheese, coffee, pancakes belonging to group A are needed in development and additional sales promotion actions are required, for example, in the form of price cuts or assortment expansion.

You can also use the BCG matrix here. The essence of the model: the BCG matrix suggests that in order to ensure productive profitable long-term growth, a company must generate and extract cash from successful businesses in mature markets and invest in rapidly growing attractive new segments, strengthening the position of their products and services in them to generate sustainable income levels in the future. Objectives of the model: BCG analysis is used to prioritize the development of the company's assortment units, allows you to determine the directions for future investments and develop long-term strategies for the development of each assortment unit.

To develop this model, I chose products from the product group "Products". Namely: processed cheese "Viola", tea "Greenfield", milk 3.5% "Prostokvashino", chocolate "Sweet", mayonnaise "Mr. Ricco".

The data are presented in table 12 and in table 13.

Table 12 - Calculation of the market share of goods

Table 13 - Construction of the BCG matrix in terms of profit

The following conclusions can be drawn:

1) the first step of the enterprise is to decide the fate of the product "Chocolate" Sladko "". This product must be excluded from the range. If the market capacity is large, then you can try to make a "Cash Cow" out of this product. This requires product improvement programs.

2) the enterprise lacks "Stars". It is necessary to consider the possibility of product development "Mr. Ricco Mayonnaise" (strengthen competitive advantages, develop product knowledge). If it is impossible to develop the existing "Problem Children" into "Stars" - consider the creation of new products that can take this place.

3) to place the main emphasis in support on the products “Milk 3.5% Prostokvashino” and “Greenfield Tea”, as they provide the bulk of sales. The goal here will be to hold the position.

4) a low share of this product, it is necessary to increase the number of new products and developments. The existing product "Mayonnaise "Mr. Ricco"" to develop, to create competitive advantages.

3 Recommendations and measures to improve the range of goods in the Magnit chain of stores

After analyzing the activities of the TS "Magnit", some of its shortcomings can be identified:

Narrow assortment of goods;

The trading network pays little attention to the design of the trading floor.

Consider the solution to each problem separately.

Product portfolio management is one of the main activities of each company. This direction is especially important in the context of the transition to market economy when the client pays more attention to quality and assortment of products. A large number of different economic indicators of the company and market share depend on the efficiency of work with manufactured products. Analyzing world experience, we can conclude that the leadership in the competition will be given to the one who is most competent in managing the assortment, and also owns the methods of its implementation.

Planning and managing the product range of TS "Magnit" is an integral part of the marketing department. Even well-thought-out sales and advertising plans are not able to eliminate the consequences of mistakes made that were made much earlier, even when planning the product range.

The development of the assortment concept precedes the formation of the assortment. This is a targeted construction of an optimal product offer, the construction of an improved assortment structure, in this case, the requirements of customers should be taken as the basis, as well as the need to ensure the most efficient use of financial, technological, and other resources by the company in order to produce and sell goods at low costs. .

The assortment concept of TS "Magnit" is a system of indicators that characterize the possibilities better development range of different products. These indicators include: the frequency and level of updating the assortment, the variety of types of products, the level and ratio of prices for products of this type, and more. The purpose of the assortment concept of TS "Magnit" is the company's orientation towards the production and sale of products that would be more in line with the structure, as well as the diversity of customer demand.

If it is necessary to develop a system for forming the assortment of goods of the TS "Magnit", then it will consist of the following main points:

1) determine the current and future needs of customers, analyze the ways in which certain products are used and the characteristics of customer behavior, critically evaluate the goods sold and produced by the distribution network in the same assortment from the client’s point of view;

2) evaluate existing analogues of competitors in the same areas;

3) decide which products should be added to the assortment, and which should be excluded from it due to changes in the level of competitiveness; whether to diversify products with other lines of production of the firm that are outside its established profile;

4) consider proposals for the creation of new products, improvement of existing ones, as well as new ways and areas of application of products;

5) to test the goods taking into account potential customers in order to determine compliance with respect to quality, style, price, name, packaging, service, etc.

Let us consider in detail each point regarding the goods of the TS "Magnit".

The first thing that a trading network, or rather its specialists, can produce is to determine the needs of its customers. This event can be carried out through marketing research. For example, when making purchases, customers will be asked to fill out a questionnaire where they will answer questions related to certain product groups: Does this product meet their needs? Does the price suit? Do you think this product is of good quality or not? This poll should be done at least once a month. This is due to the fact that the tastes and interests of customers are constantly changing. The company needs to constantly be aware of these changes and try to meet the needs of each client. This type of research can be carried out by students who have taken a job as a promoter, and in the summer this type of activity can be entrusted to a student trainee. The survey must be conducted within three days in one store of the TC "Magnit" from 15:00 to 20:00. The cost of this event (for three days) will include:

Printout of questionnaires;

Promoter salary.

For three days of the survey, it is necessary to print questionnaires in the amount of 100 pieces. The cost in this case will be 100 rubles. (1 rub. x 100 pieces = 100 rub.). An example of the questionnaire is given in Appendix G. The services of a promoter are also required. For one hour, his salary will be 80 rubles. The cost in this case will be 1200 rubles. (80 rubles * 5 hours = = 400 rubles and 400 rubles * 3 days = 1200 rubles). In total, for three days of this event, the costs will amount to 1300 rubles. (100 rubles + 1200 rubles = 1300 rubles). It can be concluded that it is advisable to carry out this kind of event, since a small amount of money is spent in this case. After conducting the survey, the promoter must deliver the completed questionnaires to the marketing department of the enterprise, where marketing specialists and marketing assistants will analyze the data received and be able to draw conclusions in the future. From these conclusions, it will be possible to determine the approximate needs of their consumers and take into account those points that do not suit them.

The second is an analysis of your competitors. In the city of Omsk, the main competitor of the TS "Magnit" is the chain of stores "Soseddushka". Here you can make a comparative analysis. In some ways, a competitor can outperform TS Magnit, this must be taken into account, because it is these moments that can affect the competitiveness of this chain of stores. The parameters for comparison can be completely different. These can be: the price level, the quality of service, the design of the trading floor, the layout of the goods, and so on. It is also possible to conduct a comparative analysis using a survey. The methodology for conducting the survey will be similar to the methodology described in the first case, however, the questions here will be of a different nature. The costs will also be in this case 1300 rubles. An example of this questionnaire is given in Appendix I.

The third is the solution of issues related to the addition or exclusion of certain goods from the assortment of the distribution network. In this case, it is possible to create an expert group, which will consist of specialists from the marketing department.

Fourth - here it is meant to consider proposals either to create new products or to improve existing ones. For example, at the exit of a retail chain store, you can install a “Your suggestions and claims” box, where incoming customers will throw leaflets. An example is shown in Figure 15.

Figure 15 - An example of the box "Your suggestions and claims" in the shops of the TC "Magnit"

Fifth, in this case, it is possible to study existing goods or study the possibilities of own production of new products. Here it will be necessary to answer the question: “Is own production profitable for the trading network? » In this case, it is possible to test the products. To carry out such an event, it is necessary to send samples of the goods to the laboratory. A similar laboratory has existed in Ryazan for many years. Today - Federal budgetary institution "Ryazan CSM" - modern organization staffed by highly qualified specialists and equipped with the most accurate equipment. The laboratory is testing food products according to the following safety indicators:

Toxic elements: lead, cadmium, arsenic, mercury, copper, iron, tin, zinc;

Mycotoxins: aflatoxin B1, aflatoxin M., zearalenone, T-

2 toxin, patulin, deoxynivalenol, ochratoxin A;

Pesticides: Hexachlorocyclohexane (alpha, beta, gamma isomers), DDT and its metabolites, 2, 4-D acid, its salts, esters, organomercury pesticides, heptachlor, hexachlorobenzene;

Antibiotics: grisin, bacitracin, tetracycline group,

levomycetin, streptomycin;

Benz(a)pyrene;

Radionuclides (cesium-137, strontium-90) are determined in food and water;

Microbiological indicators: sanitary indicative microorganisms, conditionally pathogenic microorganisms, pathogenic microorganisms, including salmonella, spoilage microorganisms.

Melamine in milk, milk powder, milk-based baby food, egg powder, yogurt, chocolate, lactose and animal feed.

In this case, it is proposed to send samples of bakery products of our own production. The costs are presented in table 14.

Table 14 - Costs for product testing

The total cost of the analysis was 1,187 rubles. It is also necessary to take into account the cost of transporting these samples. With a small weight of the cargo, the shipment will take about 5-7 days from the date of release of the vehicle. The cost will be 5600 rubles. In total, the enterprise will spend 6,787 rubles on conducting an examination of goods of its own production. (1187 rubles +5600 rubles = 6787 rubles).

Also, tasting of certain food products can act as an examination of goods. The customers of TS Magnit stores themselves will act as tasters. At the same time, each client will be given a card, where he will put a point (according to a 5-point system) for a particular indicator. An example of a card is shown in Figure 16.

Figure 16 - Card for product evaluation After that, the analysis will also be carried out, and conclusions will be drawn.

It can be concluded that the essence of the formation and management of the assortment of goods of the TS "Magnit" will be that the chain of stores offers a certain set of goods in a timely manner that would most fully satisfy the requirements of certain categories of customers.

Since TS "Magnit" has shortcomings in the use of advertising, it is necessary to apply new types of advertising media.

The concept of "advertising media" includes a wide range of different possibilities that are aimed at transmitting an advertising message from the advertiser to the consumer. Today, there are a huge number of advertising media, which led to the emergence of various classifications according to certain characteristics, for example, the size of communication, its direction, purpose, as well as the method of disseminating information, and the like.

In order for the consumer to learn about the expansion of the range, about the appearance of new products in the TS "Magnit", it is necessary to make full use of advertising tools, since this is the main way to bring this information to their consumers. If a consumer sees an advertisement for a new product on a banner or, for example, on TV, then he can go to the TS Magnit store to get it. It is thanks to advertising tools that we can learn about the arrival of a new product, and in some cases, about its price, discounts and new promotions in the store.

When planning the use of the main means of advertising distribution, the specialist in this direction must accurately represent what indicators of strength, particularity and scope of impact each of these means provides. These funds are arranged in the following order: newspapers and television, radio, magazines, outdoor advertising, direct advertising.

Each of these tools has its own advantages and limitations.

The trading network "Magnit" uses various means of advertising distribution. But some of them remained untouched. Among them are such as outdoor advertising (in the form of banners), advertising on transport and inside it, Internet advertising, as well as direct advertising.

In the role of a mass means of influencing the audience of potential customers using various modes of transport, such an advertising medium as advertising on transport is indispensable. Every day, thousands of people use the services of buses and trolleybuses. Advertising on transport can be divided into three types. It:

3) posters posted at railway stations, bus stations, bus and trolleybus stops, as well as at gas stations.

Outdoor advertising, which will be distributed on the streets of the city, will quickly attract the attention of passers-by. The banner can contain both the logo of this network and information about upcoming promotions or holidays. An example is shown in Figure 17.

Figure 17 - An example of a banner of the TS "Magnit"

Considering the second type of advertising on transport, this option for presenting advertising information about the TS "Magnit" is possible, it is also shown in Appendix B. And, finally, this option for presenting advertising information about the TS "Magnit" is possible, it is shown in Figure 18.

Internet - advertising is addressed to the mass client and has the character of persuasion. In the case of the TS "Magnit" there is a place to be media advertising. It is the placement of text and graphic advertising materials on various sites that are an advertising platform. An example of presenting information about the TS "Magnit" using Internet advertising is shown in Figure 19.

The last form of all means of distribution of advertising is direct advertising. Direct advertising is aimed at a specific audience through some means. For example, distribution of booklets about a given trading network. An example of a booklet is shown in Appendix D.

The costs of the listed activities are shown in Table 15.

Table 15 - Costs of TS "Magnit"

These costs are necessary to increase the number of ad views of this network.

Each of the above means of advertising, transmitting information to a wide range of consumers, has its own specifics, and also in its own way performs the ultimate task of advertising. Therefore, a spontaneous choice of funds can lead to a decrease in the effectiveness of a promotional event.

3. 3 Recommendations for the use of advertising and multimedia technologies on the trading floor

And the last drawback is the fact that the trading network pays little attention to the design of the trading floor. Therefore, recommendations will be offered on the use of advertising and multimedia technologies in the trading floor.

At present, it is important not only what products make up the assortment of the store, but also the fact how they are presented to the client is important. Today there are a large number the latest technologies, which bring new, positive changes to the work of stores.

Multimedia technologies are a set of modern audio, video, virtual and visual communications that are used in the process of organizing, planning and managing various activities. Multimedia technologies are widely used in promotional activities, in the organization of marketing management of means and methods for promoting goods and services, in training and leisure activities. It is possible to disseminate information about the replenishment of the assortment of TS "Magnit" not only with the help of advertising tools that are located outside the stores of the distribution network, but also to do this inside the trading floors themselves.

The Magnit chain of stores does not actively use both advertising and multimedia technologies. On the trading floor, we can place audio advertisements, as well as watch videos that will “tell” about the preparation of our own products. These videos can be broadcast on monitors that will be located at the exit from the store, or rather opposite the cash register. While standing in line and watching these videos of their own products, the consumer can easily go back and buy them.

It is also necessary to place monitors throughout the trading floor, in each department, on which buyers will also be able to watch various videos about the products of the TC "Magnit".

It is also possible to use a virtual promoter.

A virtual promoter is what is needed when conducting various kinds of promotions or exhibitions. He is

an effective form that influences the behavior of a person passing by. The virtual promoter always successfully leads the client to purchase the advertised product. Its image can be completely different, ranging from a life-size projection of a person to the image of a company or product.

At the request of the customer, this device can be equipped with an interactive system that will make it possible to recognize the approached person, and then turn on the corresponding video. The dynamic image of the interactive promoter, as well as sound accompaniment with non-standard presentation of information, does not leave indifferent either ordinary passers-by or advertising professionals. An example of a virtual promoter is provided in Appendix E.

Currently, all stores are fighting for the attention of passers-by, both directly with each other, and with thousands of different, moving advertising objects. Today, plastic figures, no matter how beautiful and perfect they are, can no longer attract as much attention as before. Interactive storefronts can help in this fight. Forbes called them one of the most promising trends.

Interactive storefronts consist of the advantages that standard video screens have, but they also have ample opportunities to engage passers-by in direct contact. This includes both testing the capabilities of the proposed product, and various pleasant games that affect the strengthening of the emotional connection with a particular product. In addition to all this, since this technology is not yet an industry standard, for most companies it plays the role of an opportunity to emphasize the understanding of current trends by the company itself, and it is also a very good informational occasion that effectively spreads through the network.

An interactive showcase will allow a company (in our case, TS Magnit) to visually show the assortment of the store and open access to it, even if the store itself is closed. An example of an interactive showcase is provided in Appendix E.

The use of new technologies in the policy of the CU "Magnit" will entail some costs. They are expressed in Table 16.

Table 16 - Costs for new technologies TS "Magnit"

Based on the information presented in Table 2, it can be calculated that the total cost of new technologies is 247,000 rubles.

The use of these technologies will lead to an increase in the number of customers of this network, and, consequently, will increase the profit of the enterprise, which will positively affect the position of the network of these stores in the Omsk market.

Conclusion

One of the most important commodity characteristics of goods is the assortment characteristic, which determines the fundamental differences between goods of different types and names. The assortment of goods is a list of goods that are united on some basis and satisfy human needs.

A distinction is made between the range of services, the range of products and the trade range:

The range of services is a set of services that are offered by the client. In terms of detail, the range of services includes three main types: group, specific and intraspecific;

The product range is the composition, the ratio of certain types of products in the goods of the company, industry, product group, taking into account their quality and grade;

In marketing, the characteristics of the assortment are: the width, depth, stability and height of the assortment.

The width of the assortment is the number of assortment groups in the totality of marketable products.

Assortment depth is the number of products in one assortment group.

The height of the range is average price assortment group.

A product range is a group of products that are related to each other either due to the similarity of their scope of operation, or within the same price range.

The range of goods - according to GOST R 51303-99 is a set of goods that are combined according to any one or set of characteristics.

When writing this course work, the activity of the Magnit trading network was considered.

Such concepts as "assortment", "assortment formation" were studied. The classification of the assortment of goods and services of a retail enterprise, the indicators of the assortment and the factors affecting them, the principles, as well as the stages of forming the assortment and monitoring its condition in retail trade organizations were also considered.

The organizational and economic characteristics of the stores of this network were also analyzed. After that, it was analyzed marketing activities TS "Magnit", as well as the formation of the assortment of goods of the network of stores "Magnit"

And in the end, recommendations and measures were given to improve the range of goods at retail enterprises. Where you can include: recommendations for improving the range, the use of new types of advertising media, as well as the use of new advertising and multimedia technologies on the trading floor.

In the course of writing this course work, it was found out that the Magnit retail chain is very successful in its activities. This is confirmed by a wide range of consumers of the goods of this trading network.

The tasks set were completed and the goal achieved.

List of sources used

1 Snegireva, V. Retail store: ex. assortment by product categories / V. Snegireva. - St. Petersburg: Peter, 2007. - 416 p.: ill. - Bibliography: p. 403. - ISBN 5-469-00398-1.

2 Vinogradova, S. N. commercial activity: textbook / S. N. Vinogradova, O. V. Pigunova. - 2nd ed., corrected. - Minsk: Highest. school, 2006. -351 p. - (University. Students of higher educational institutions) - ISBN 985-06-1255-X.

3 Paramonova T. N., Krasyuk I. N. Marketing in retail trade: Educational and practical guide / Under the general editorship of Professor T. N. Paramonova. - M.: ID FBK-PRESS, 2004. - 224 p.

4 Sidorov D. V. Retail chains

5 Zhukova, T. N. Commercial activity: textbook. allowance / T. N. Zhukova. - St. Petersburg: Vector, 2006. - 256 p. - (The best cheat sheets). - Bibliography: p. 251-252. - ISBN 5-9684-0282-2.

7 Sysoeva, S. V. Standard retail store: development of instructions and regulations / S. V. Sysoeva. - St. Petersburg: Peter, 2007. - 176 p.: ill. - (Library of the store director). - App.: p. 145-169. - Bibliography: p. 170. -ISBN 978-5-91180-126-7.

8 Retail trade networks: strategies, economics, management: textbook. allowance / ed. A. A. Yesyutina, E. V. Karpova. - M.: KnoRus, 2007. - 424 p. - ISBN 978-5-85971-705-7.

9 The book of the store director: pract. recommendations / VV Gorlov [et al.]; ed. S. V. Sysoeva. - 2nd ed., improved. and additional - St. Petersburg: Peter, 2007. - 368 p.: ill. - Aut. listed on the back of tit. l. - Bibliography. at the end of ch. - ISBN 5-469-01306-5. - ISBN 978-5-469-01306-8.

11 Surkova, E. V. Fundamentals of marketing: study guide / E. V. Surkova. - Ulyanovsk: UlGTU, 2007. - 152 p. - ISBN 978-5-9795-0138-3.

12 Charter of JSC "Magnit" dated 05. 06. 2012 - Access mode: http: //www. magnit info. ru/.

13 Official website of the Magnit network. - Access mode: http: //www. magnit info. ru/.

14 Information collection methods and analysis tools Kislyak M. - Access mode: http: //www. antema. en

15 Customer behavior: data collection methods Smirnov V. - Access mode: http: //www. antema. en

Annex A

Annex B

Annex B

Figure B. 1 - An example of a booklet for the goods of the TS "Magnit"

Annex D

Figure D. 1 - Virtual Promoter

Annex D

Figure E. 1 - Interactive showcase

Annex E

Figure E. 1 - Product catalog of the hypermarket "Magnit"

Annex G

1. What influences the choice of place of purchase?

□ price of goods;

□ quality of goods;

□ quality of service;

□ close location to home or place of work;

□ recognition of the trading network;

2. How satisfied are you with the activities of TC "Magnit" (on a 5-point scale)?

3. What products do you buy most frequently?

4. Do you have any complaints about the goods presented in the TS Magnit store? (if yes, which ones)

5. What product would you like to see on the shelves of the TC "Magnit" store?

I would like to see_.

6. Specify your gender:

□ male;

□ female.

7. Enter your age:

□ under 18;

□ 18 - 25 years old;

□ 26 - 40 years;

□ 41 - 55 years;

□ Age 56 or older.

8. Specify the type of your activity:

□ student;

□ student;

□ working;

□ pensioner;

□ other_.

Thank you for participating in the survey!

Annex I

Please answer the following questions:

9. Where do you most frequently shop for groceries?

□ on the market;

□ in chain stores;

□ in convenience stores;

10. In which of the retail chains do you shop most often?

□ "Magnet";

□ "NeighbourDushka";

□ Tape;

□ other_.

11. How satisfied are you with the activities of TC "Magnit" (on a 5-point scale)?

12. How satisfied are you with the activities of the SoseDDushka shopping center (according to a 5-point system)?

13. How satisfied are you with the activities of the TC "Lenta" (on a 5-point scale)?

14. What goods and where do you buy most often?

How often?	TS "Magnit"	TS "SoseDDushka"	TS "Lenta"

Quite often, coming home from a store (especially a supermarket) and critically evaluating a considerable amount of purchases (necessary and not very necessary), you think about the reasons that encourage you to make such rash spending. And there is a rather logical explanation for everything - merchandising, in accordance with which a competent display of goods on the trading floor was made.

Merchandising

A natural consequence of the improvement and glut of the market is the intensification of competition not only between producers, but also between trade organizations, on which the final result of the efficiency of the entire production often depends to a greater extent. It is merchandising, that is, a system of measures to increase sales in retail trade and create an atmosphere conducive to this, that contributes to the successful sale of goods. Literally translated from of English language this term means the process of trading.

The basic principles of marketing strategies are formed as a result of a thorough analysis of the behavioral stereotypes of buyers. Thus, the basis of merchandising is to draw up clear, psychologically justified measures aimed at stimulating purchases. If we take into account that on average more than 70% of goods are purchased impulsively, without a balanced preliminary decision on the need for such a purchase, then the ever-increasing effectiveness of merchandising in modern conditions becomes clear.

Properly made display of goods on the trading floor - as the first step or the basis of merchandising - should ensure maximum availability of products, as well as visually affect a person, helping to attract his attention to the object of purchase.

Marketing strategy

Properly organized display of goods in the store is the most significant part. One of the most important conditions for the sale of goods is its visual visibility, attractiveness. Analyzing the actual turnover, marketers came to quite logical conclusions: goods placed on shelves at the level of human eyes have the highest sales figures. However, there are many other factors that have a significant impact on sales volumes.

Target directions

The display of goods is used to achieve various narrowly focused, often overlapping goals:

1. Increasing sales volumes.
2. Formation of consumer confidence in the product.
3. Strengthening the impact of the brand on the consumer and the formation of persistent taste priorities.
4. Increasing competitiveness among similar products.
5. Acquisition of well-deserved recognition in the field of successful promotion of products.

Product presentation options

Various options for the presentation of goods are due to the specifics of individual sales offers, consumer needs and taste preferences.

Style or species grouping is carried out in grocery, hardware and manufactured goods stores, where this type of placement is traditionally used in relation to everyone. For example, sections with outerwear and summer collections, shoes, haberdashery and so on are located in various departments of the store.

The ideological grouping is most often based on a concept or simply the reputation and image of a trading facility. For example, salons that sell furniture according to samples exhibit the most attractive specimens for a complete visual perception. At the same time, the surrounding interior is reproduced in accordance with the most fashionable trends, emphasizing the advantages of the advertised products.

The color scheme when laying out goods is typical for shops and boutiques with high trade margins, designed for the most affluent category of consumers. Such a contingent is attracted by the brightness of the image, stimulating them to buy.

Price grouping allows buyers to evaluate the diversity of the assortment and choose products at the most suitable price, while a large-scale layout forms an idea for buyers about low prices for a large number of homogeneous goods.

With a frontal presentation of a product in expanded form, the buyer is shown all its features, emphasizing their attractiveness as much as possible.

Placement of departments and groups of goods

The logical placement of certain types of products on the trading floor is the result of an adequate assessment of several fundamental factors:

1. The number of purchases per unit of time of certain groups of goods, i.e. the frequency of their purchase.
2. Dimensions and weight of products sold.
3. The number of different product modifications.
4. The time and spatial distance required for the buyer to inspect or review a potential purchase, as well as to select the most attractive item from the analogues presented on the shelf.

In addition to quantified factors, the display of goods directly depends on the quality and texture of the products offered, packaging, the image and layout of the store, and the profitability of certain groups of goods.

For example, in elite salons and boutiques, the presented products are often combined according to their stylistic and color similarity. In mid-price stores, goods are usually grouped by size, while in retail outlets with minimum prices they can be placed simply in containers.

Traffic routes

To achieve maximum rationality in the use of available retail space, it is necessary to determine the sequence of location of departments in the store as a whole, and the choice of the most successful location for each section. After considering the established traffic path in a large store, experienced marketers place departments with insignificant, impulsive products on the way to sections with the most frequent purchases. This means that a person who seeks to purchase only certain things is forced to go through other departments in which a properly organized display of goods literally lures and forces to make a purchase.

The art of product display

The methods used for displaying goods traditionally depend on the placement of products sold in relation to homogeneous products and specialized equipment.

With a horizontal layout, homogeneous goods are evenly placed along the entire length of the shelf. At the same time, in one direction, the units are ranked as the volume decreases (or increases), according to the serial production, placing the largest and cheapest on the lower shelves. And products intended for quick sale should be as accessible as possible to the buyer and in a certain way attract attention.

With this placement, the least popular goods, located not far from more popular counterparts, will be in high demand, partially borrowing consumer preferences from them.

With a vertical layout, homogeneous products are placed on racks in several rows: smaller and lighter ones are on the upper shelves, and their larger counterparts are on the lower ones. This method improves the quality of visual perception and is quite convenient for buyers, regardless of their height. Most often, this kind of display of goods is used in large trading floors of self-service stores.

The display way of laying out is carried out with the help of additional points of sale, i.e., goods are displayed at the most favorable angle on a stand-alone company stand or counter. The location of such a stand is in no way tied to the actual place of sale of a particular product.

Planogram

The presentation of goods to the buyer should not be carried out randomly, but in accordance with a scheme (drawing, drawing or photograph) that was previously thought out and made manually or on a computer, which is called a planogram. On it, each position of the laid out assortment list should be depicted in as much detail as possible, indicating the exact location for each trade unit. A planogram is drawn up for the display of goods, taking into account the wishes of suppliers and buyers, as well as the capabilities of the retailer. The time spent on its preparation, as a result, significantly reduces the time required to place products on the trading floor. In addition, there are currently many software products, significantly facilitating and accelerating the process of such detailing.

The product display planogram must be approved by the manager outlet, and all subsequent changes to it are also subject to approval.

General principles

Depending on the specifics of the store and the products sold, a wide variety of positions are followed when developing a planogram. But general principles product listings are as follows:

1. The principle of visibility - is implemented in the creation of visual appeal and accessibility for review.
2. Achieving the highest efficiency at a reasonably reasonable cost (rational use of commercial equipment and areas). For each type of product, areas are allocated that approximately correspond to the volume of their sales. Maximum areas - for fast-selling or advertised goods; the latter, in turn, should be located in the most viewed places of the trading floor. Do not forget about ensuring free passage to the laid out products.
3. Consistency. The placement and display of goods is carried out in complex blocks, i.e. things that are interconnected according to some attribute are grouped in one place. For example, household goods, and nearby - a showcase with dishes, etc.
4. Compatibility of nearby goods in relation to each other, i.e., the negative influence of commodity neighbors must be excluded. The laid out coffee products should not be located near spices or wet products. Such a neighborhood will negatively affect the consumer properties of the goods sold (coffee can itself acquire a foreign smell, or it can give it to surrounding objects).
5. Impulse-purchased items should be close to high-demand products. For example, the correct alternation of expensive and cheap goods allows you to increase the profitability of the store, drawing attention to units that are diametrically opposed in their properties. At the same time, the aesthetics and safety of the laid out products should be ensured.
6. It is very important to monitor the sufficiency of the display, i.e., the most complete representation of the available assortment, depending on the retail space, the specifics of the outlet and the demand for the proposed list of goods, as well as the entire range of marketing policies.
7. To create an enticing image of the store, quite often (especially when it is opened) they resort to reducing trade allowances, promotions and discounts. This is provided for the formation of stable sympathy of buyers for a shopping facility.

The specifics of the display of food products

The display of food products is designed to ensure not only accessibility, but also maximum safety. Depending on storage conditions, packaging used and other factors, use various methods their sales. Liquid products in bottles are conveniently arranged in several rows on the shelves, occasionally right in the boxes. Meat, fish and sausage products - in exposing the buyer to the cut goods in the most attractive form. Packaged products (or in packs) are neatly laid out in rows or stacks on shelves, grouping units by type.

For bakery products, near-wall and island slides are used, as well as special equipment that ensures compliance with sanitary norms storage. Such a display of goods (the photo is presented above) is the most rational for its safety.

Features of the display of industrial goods

Industrial goods are characterized by their maximum differentiation into groups in accordance with types, articles and purpose. Clothing, for example, can be distributed around the trading floor depending on styles, seasonality, gender, age, and other characteristics. Hats are placed on special consoles, as well as designs of various configurations, which make it possible to show this or that thing in the most advantageous way. The display of goods in the store allows you to plan an effective direction of consumer flows that contribute to the profitability of the trading business.

It is very important when planning the display to ensure that the product is not blocked by a queue that limits its visibility and accessibility. At the same time, its front side should be best presented to the consumer's gaze. It is believed that the most advantageous arrangement of racks is on the left side of the direction of movement of the main customer flow. With a uniform loading of goods on the shelves, that part of it, on which maximum marketing efforts are directed, should be approximately at eye level, and in addition, it should be located close to the checkout area. Strengthening the impact on consumer sympathy can be achieved using a variety of advertising media. The increase in turnover also occurs when the same product is displayed in several zones of the shopping facility at once.

Product placement options

Thoughtful placement of goods in the store significantly increases sales. To most effectively attract the attention of the buyer, they use quite various types display of goods using special equipment:

1. Shelves and racks.
2. Counters and special exhibitions.
3. Wire baskets and floor pallets.
4. Separate stands.
5. Dispensing machines.
6. Advertised packages, beautiful boxes, etc.

Exhibitions of goods in promotional packages look very impressive. High-quality and expensive printing, competently provided by the manufacturer, is of particular interest to store visitors, drawing attention primarily to themselves.

Features of merchandising in a pharmacy

The use of a competent marketing strategy in the pharmacy chain has some features in relation to other trading facilities. Pharmacy merchandising is a complex activity of increasing through promotional activities aimed at drawing consumer attention to over-the-counter drugs. One of the most important features of a pharmacy outlet is the specifics of consumer psychology, often expressed in rather shy behavior: the client tries to get as much information as possible on the windows before asking questions, for example, about medicines for fungal or sexually transmitted diseases, as well as other rather intimate medicines . Pharmacies are developing a certain system of rubricators that facilitate the search for the necessary information on therapeutic groups of medications.

In addition, looking for a medicine, a potential buyer inspects the trading floor and involuntarily becomes interested in other medications that he needed earlier (but it was not possible to purchase them) or those that he will buy today or in the future.

Pharmacy display zoning

Traditionally, the display of goods in a pharmacy is carried out taking into account zoning, which makes it as easy as possible to find medicines. Almost every pharmacy kiosk has the following zones:

Products sold without a prescription. These are rather voluminous calculations in which drugs are placed according to their areas of application.

A separate place is given to medicinal plants and dietary supplements, various homeopathic preparations.

Many vitamin complexes, products for diabetics and people seeking to lose weight are located in a separate area. Also here you can find a variety of modifications of drugs for people leading healthy lifestyle life.

Various variations of natural and decorative cosmetics (from toothpastes and creams to lipsticks and pads).

Medical equipment and patient care products, orthopedic products and compression hosiery.

Products for children younger age, newborns, their mothers and pregnant women. On the shelves are lined with specialized cosmetics, baby food and various devices for the development of the child.

In separate zones, drugs are usually allocated that help increase efficiency and prevent stressful effects on the human body. The showcases display medicines against motion sickness, which strengthen eyesight and protect against the harmful effects of technical equipment in the workplace.

In the checkout area are located Special offers, advertised products and seasonal equipment, as well as printed products dedicated to the problems of maintaining and restoring health.

Adequate visualization of the presented medicines provides for their location not lower than 0.8 m from the floor, but not higher than 1.6-1.7 m, i.e. not higher than the head of an average person.

The highest sign of the effectiveness of a marketing policy that takes into account all the rules for laying out goods is an increase in sales volumes, as well as a decrease in the time spent on searching for buyers necessary products. Competent marketing not only facilitates the buying process by reducing the time to find the right product, but also draws too much attention to not the most necessary things.