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Preface to job description
0.1. The document comes into force from the moment of its approval.
0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.3. Document approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.
1. General Provisions
1.1. The position "Lecturer" belongs to the category "Professionals".
1.2. Qualification requirements - full or basic higher education relevant field of study (specialist or bachelor) without requirements for work experience.
1.3. Knows and applies:
- current legislation in the field of culture;
- regulatory and guidance materials on museum work;
- the latest research and methodological literature on the problems of scientific and educational work;
- topics of excursions, lectures;
- innovate experience excursion and lecture work of domestic and foreign museums;
- culture of speech;
- rules of literary pronunciation, vocabulary of Russian and other languages;
- rules and norms of labor protection, industrial sanitation and fire protection;
- internal rules work schedule.
1.4. The lecturer is appointed to the position and dismissed by the order of the organization (enterprise/institution).
1.5. The lecturer reports directly to _ _ _ _ _ _ _ _ _ _ .
1.6. The lecturer directs the work _ _ _ _ _ _ _ _ _ _ .
1.7. The lecturer during his absence is replaced by a duly appointed person who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.
2. Description of work, tasks and job responsibilities
2.1. According to the established norms, he conducts excursions and gives lectures at expositions, exhibitions, open storage of museum funds and objects.
2.2. Develops new excursion and lecture topics.
2.3. According to the new materials and instructions of the methodologist, he makes additions and changes to the excursions and lectures.
2.4. Works on improving the methodology for conducting excursions and lectures.
2.5. Takes part in the preparation methodological documentation, listening to excursions and lectures, promoting, organizing and conducting scientific and educational events.
2.6. Knows, understands and applies existing regulations relating to his activities.
2.7. Knows and complies with the requirements of normative acts on labor protection and environment, complies with the norms, methods and techniques for the safe performance of work.
3. Rights
3.1. The lecturer has the right to take action to prevent and eliminate the occurrence of any violations or inconsistencies.
3.2. The lecturer has the right to receive all social guarantees provided for by law.
3.3. The lecturer has the right to demand assistance in the performance of his official duties and exercise of rights.
3.4. The lecturer has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision necessary equipment and inventory.
3.5. The lecturer has the right to get acquainted with the draft documents relating to his activities.
3.6. The lecturer has the right to request and receive documents, materials and information necessary for the performance of his duties and instructions of the management.
3.7. The lecturer has the right to improve his professional qualifications.
3.8. The lecturer has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.
3.9. The lecturer has the right to get acquainted with the documents that define the rights and obligations of the position held, the criteria for assessing the quality of the performance of official duties.
4. Responsibility
4.1. The lecturer is responsible for non-fulfillment or untimely fulfillment of the duties assigned by this job description and (or) non-use of the rights granted.
4.2. The lecturer is responsible for non-compliance with the rules of internal labor regulations, labor protection, safety, industrial sanitation and fire protection.
4.3. The lecturer is responsible for disclosing information about the organization (enterprise/institution) that is a trade secret.
4.4. The lecturer is responsible for non-fulfillment or improper fulfillment of the requirements of the internal regulatory documents of the organization (enterprise / institution) and the legal orders of the management.
4.5. The lecturer is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.
4.6. The lecturer is responsible for causing material damage organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.
4.7. The lecturer is responsible for the misuse of the granted official powers, as well as their use for personal purposes.
Tour operators (companies engaged in the formation, promotion and sale of a tourist product), travel agents (companies engaged in the promotion and sale of a tourist product) and tour agencies are distinguished in the tourism services market.
The scope and nature of the duties and powers of tourism managers differ depending on which firm they work for.
The main activities of employees travel agencies are: providing information to clients; work with clients; booking and ticketing; tour sales, marketing and advertising; work with tour operators; performance of administrative functions. The staff of the travel agency are:
| booking agent | Destination manager | Director / Head of Department of the travel agency for: |
| Sales agent | ||
| Outbound travel agent | - marketing and sales | |
| Inbound and domestic tourism agent | - tourism products | |
| - public relations | ||
| Tour group formation assistant | - working with clients | |
| Human Resources Manager | - personnel | |
| Referent | Tour group leader | - information technology |
| Secretary | Accountant | - finance |
| Cashier | ||
| trainee | ||
| Courier |
The main task of the staff tour desk is to provide clients with the services of a guide (guide) throughout the city, region, country. It is run by the following staff:
Staff tasks tour operator are: planning and scheduling tours; calculation of the cost of tours; booking and sale of tickets; hotel reservations; preparation of excursion programs and other additional services; instruction of guides and drivers; registration of tourist documentation; visa support; marketing and advertising; interaction with travel agencies and other organizations; direct sale of tour packages; conclusion of agency and other agreements; performance of administrative functions. The activities of the tour operator are provided by the following employees:
| First qualification level | Second qualification level | Third qualification level |
| booking operator | Destination manager | Director / Head of Tour Operator Department for: |
| Sales operator | Booking and sales manager | |
| Outbound tourism operator | - marketing; | |
| Operator for inbound and domestic tourism | Account Manager | - booking and sales; |
| Public Relations Manager | - tourism products; | |
| Accompanying | - public relations; | |
| Referent | visa manager | - work with clients; |
| Secretary | - personnel; | |
| Cashier | Human Resources Manager | - information technologies; |
| trainee | Lawyer | - finance |
| Courier | Accountant |
AT staffing tables Most tourist organizations do not have a division into managers and heads of departments. This is due to the fact that, by assigning the title “manager” to the position, the organization’s management proceeds from the current job structure, according to which all managers, directors of enterprises and organizations, other line managers, heads of structural divisions can be considered top and middle-level managers. The examples of job descriptions given in this section are designed for the average level of managers: a manager for the sale of tourist products in a travel agency; travel product manager at a travel agency; manager for the formation of a tourist product in a tour operator. If the manager is entrusted with the management of subordinate employees in a certain direction, then, as a rule, he is given the title "chief" or "leading".
Approximate job descriptions of managers can be converted into job descriptions for heads of departments of tourist organizations by introducing clauses establishing responsibilities for managing subordinate employees, planning the activities of departments and other provisions established for employees of the third qualification level, qualification requirements (professional standards) to the main positions of workers in the tourism industry.
The activity of tourist organizations is based not only on managers of various levels, but also on other specialists. Thus, the leaders of tourist groups, organizers of trips and excursions, guides are the personnel of travel agencies that directly provide tourists with a package of services or coordinate its implementation by third-party organizations.
Depending on the nature of travel, there are two types of tour group leaders. The first is typical for outbound trips, which are based on all the institutions of the tourism industry - hotels, health centers. The task of the leaders of tour groups in organizing such trips is to coordinate the work of carriers, hotels, tour agencies, etc.
The second type of tour group leader is necessary in travels carried out by active means of transportation and aimed at active recreation, health improvement, training, and increasing physical fitness in nature. Specialists-organizers are needed for conducting hiking and horseback trips, mastering mountaineering and skiing routes. Often they are called leaders and organizers of travel. Their tasks include: providing tourists with information about routes, planning routes, direct participation in travel, providing travelers with housing or coordinating their actions to provide housing (setting up bivouacs, tents, etc.), resolving food issues, etc. Travel organizers or tour group leaders involved in outdoor activities should have sufficient experience, good knowledge locality, to master the basics of life support for people in natural conditions, etc.
The introduction of the positions of "tourism manager" and "tourism agent" into the staff is typical for small tourists who are trying to minimize their staff and universalize functional responsibilities its staff.
GUIDE INSTRUCTIONS
I. General provisions
1. The guide belongs to the category of specialists.
3. The guide must know:
3.1. Federal laws, regulatory legal documents that establish requirements for the organization of travel, tourism activities.
3.2. Legal and social foundations tourism industry.
3.3. Excursion business in the tourism industry.
3.4. History, culture and geography of the region.
3.5. Landmarks in the context of history, geography and culture.
3.6. Guidelines for organizing excursions.
3.7. Excursion methods
3.8. exposure material museums, cultural centers.
3.9. protocol and etiquette.
3.10. theory interpersonal communication.
3.11. Public speaking technique.
3.12. Fundamentals of psychology.
3.13. Rules of service on foot, transport and combined routes.
3.14. Rules of work on urban and suburban, near and far routes.
3.15. Instructions on the rules of conduct for tourists on a vehicle.
3.16. First aid rules.
3.17. Action plan in case of emergency.
3.18. Rules for the preparation of documents and the preparation of reports.
4. Appointment to the position of a guide and dismissal from office is carried out by order of the head of the excursion bureau on the proposal of ____________________________________.
5. The guide reports directly to ____________________________________.
II. Job Responsibilities
Guide:
1. Collects and studies historical materials and documents, studies materials from archives, statistical data, other documents and materials containing information about the objects of excursions.
2. Develops the technique of excursion stories, public speaking, answering questions.
3. Receives information about the place and time of arrival of tourists, organizes a meeting of tourists at a designated place, identifies (sets the number of the group, certifies that the tourists belong to the group), and conducts protocol events.
4. Chooses the optimal location of the tour group for the tour.
5. Reads excursion lectures on culture and history, talks about the traditions and customs of the region, acquaints tourists with sights; uses microphones, amplifying means in public readings and speeches.
6. Conducts a tour of the museum or cultural center, accompanies the tour and demonstration of museum expositions with excursion explanations and stories.
7. Conducts briefings on the observance of precautionary measures when sightseeing, expositions, etc.
8. Answers general and professional questions of tourists on the topic of the tour.
9. Conducts a conversation with tourists and, if necessary, performs the duties of an interpreter.
10. Fills out excursion vouchers and other excursion documentation.
11. In case of diseases of tourists, injuries, the onset of other medical cases, it provides the first medical care organizes the call of the relevant ambulance services, rescuers.
12. Coordinates the behavior of the group in the event of an emergency, provides first aid, applies measures to eliminate panic, informs the relevant authorities about the occurrence of emergencies.
13. Organizes the departure of the tour group from the place of the excursion (checks the availability required documents; Group members).
III. Rights
The guide has the right:
1. Require the management of the tour desk to provide the documents and reference materials necessary to fulfill the duties provided for in this job description.
2. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
3. To request personally or on behalf of the immediate supervisor from the heads of departments of the bureau and specialists information and documents necessary for the performance of his official duties.
4. Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction.
IV. A responsibility
The tour guide is responsible for:
1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor law Russian Federation.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage to the tour desk - within the limits established by the current labor legislation of the Russian Federation.
| (writer of job description) | (signature) | (full name) | ||||
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| (person who approves the job description) | ||||||
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| Familiarized with the instructions: | ||||||
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I. General provisions
1. A tourist guide belongs to the category of professional technical performers.
2. A person with a completed or incomplete higher education, permits confirming the Guide's qualifications and admission to work with excursion groups is appointed to the position of a Tourist Guide.
3. Appointment to the position of a Tourist Guide and dismissal from office is carried out by order of the head of the organization.
4. The tourist guide reports directly to the director and chief accountant of the enterprise. Additionally reports to the Active Tourism Manager.
5. The guide begins his work with a group of tourists from the moment they meet from the train on the day of arrival and finishes working with the group until they board the train on the day of departure.
II. Job Responsibilities
The main task of the Tourism Guide is to ensure the implementation of the entire complex of the company's sold tourist product in the field of active tourism.
Tourism guide:
6. Must know comprehensive literary local history information in the direction of his route.
7. Must be able to use a geographical map, visual materials on the route (photos, reproductions, etc.).
8. Must have the skills to lead a tour team. Take measures to eliminate and prevent conflict situations. In the event of a conflict or non-standard situation in the group, informs the tourism manager.
9. Must know the basics of safety and medical training, be able to provide first aid on the route.
10. It is obligatory before the arrival of the group: to receive the active tourism manager a complete list of the group, data on the arrival and meeting of each of the tourists of the group, data on the resettlement of tourists at camp sites, souvenirs for each of the tourists, information sheets from the insurance company, questionnaires.
11. Must meet tourists on the day of arrival and form a group before the start of the tour. When gathering a group near the train car and before boarding the bus, he must conduct a roll call of tourists. In the absence of any of the tourists, immediately inform the manager or director of the enterprise. When staying in the same place (railway station, etc.) of the groups arriving on the tour and departing from the tour, the guide's priority attention belongs to the group arriving on the tour.
12. Before the group leaves for the route on the first day of the tour, it is obligatory to conduct a safety briefing in the mountain-forest zone. Every day, before going on the route, to accept, against signature from each tourist, his familiarization with the safety precautions on the route in the “Safety Journal”.
13. It is obliged to monitor the state of the group first-aid kit, inform the manager about the need to supplement the first-aid kit for the route.
14.Is obliged to control the accommodation of the group in accommodation facilities according to the list, control the time of meals, menu and quality of food at the accommodation bases. In case of dry use soldering on the route, get food in advance, distribute them among the group. Control the work of transport services on the route, track the timely supply of transport.
15. Obyazan (permanently and around the clock if possible) be in touch with the office via mobile communications.
16. Must be insured on the route. The guide must be insured by the insurance company personally, or transfer the insurance functions to the manager.
17. Obyazan to observe official and commercial secrets, labor discipline.
18. Must have high moral personal qualities, be guided by the principles of universal morality, have a culture of behavior.
III. Rights
The tourist guide has the right to:
1. Submit proposals to improve the work for consideration by the management.
2. Require management to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.
3. Require partners to comply with the rules for the sale of travel services in accordance with contractual relations.
IV. A responsibility
The tour guide is responsible for:
1. For non-fulfillment of their official duties provided for by this job description - within the limits established by the current labor legislation of Ukraine.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of Ukraine. The tourist guide bears full personal responsibility for the life and health of the tourists subordinate to him on the route.
3. For causing material damage, including by tourists of their group, to an organization (accommodation facilities on the route, vehicles) - within the limits established by the current labor legislation of Ukraine.
« » 20____ No.
1. GENERAL PROVISIONS
There are a number of requirements for being a tour guide. Among them: a tendency to participate in cultural and educational work; understanding the meaning of excursions and their role in the process of education; consciousness of one's duty; the presence of good diction, certain knowledge on one or more excursion topics; intolerance to shortcomings, lack of culture, remnants of the past in the minds and behavior of people;
continuous replenishment and improvement of their knowledge; feeling new; initiative and creative search in work; deep study of interests and requests of tourists;
a differentiated approach to servicing various groups of the population; good manners, high culture in work and behavior, courtesy, tact in dealing with sightseers; possession of the method of conducting excursions; love for your profession.
The guide must have knowledge of the basics of pedagogy and psychology, be able to analyze their work, be able to give an objective assessment of the tour, be principled and demanding of themselves. The tour guide must be able to:
Pick up the necessary factual material, study it;
Apply methodological techniques in practice;
Use visual materials of the "guide's portfolio";
Listen to guides in their field of knowledge, assist them;
Participate in the promotion of excursion possibilities of the region.
Practical knowledge and skills serve as the basis for the participation of the guide in methodological work, allow you to manage the methodological section, the methodological office, conduct classes in training and advanced training courses for guides, leaders of tourist groups, and assist novice guides.
2. DUTIES OF THE TOUR GUIDE
2.1 The guide must know the content of the excursions he conducts (travel information), own the methodology for their preparation and conduct and service for sightseers and tourists.
2.2 Tour guide:
Conducts excursions and travel information, providing their ideological and scientific content, in accordance with the control text of the excursion (travel information) and methodological development;
Prepares texts methodological developments excursions and others teaching materials;
Timely updates the data used in the conduct of excursions (travel information), introduces changes and additions to the control text of the excursion (travel information);
Participates in the development of new topics and routes of excursions, masters new topics and options for excursions for various groups of the population;
Constantly working to improve his theoretical, cultural level and professional skills;
Participates in the work of methodological sections and creative groups guides, conferences;
Participates in listening to guides on the route, reviews the texts of excursions (travel information);
Participates in the preparation of new guides, in the generalization and dissemination of experience excursion work;
Conducts propaganda of excursions and travels, makes reports about them at enterprises, institutions, educational institutions and other organizations;
Examines the requests and interests of the participants of the excursions, differentiation approaches the conduct of excursions with different groups of the population;
Complies with the approved route of the excursion (travel), informs the excursionists (tourists) about the rules of conduct during the excursion (travel), takes measures to ensure the safety of sightseers and tourists during travel and excursions;
Prepares in the prescribed manner documents for excursion services, transport, meals and accommodation during excursions and accompaniment of tourist groups.
2.3 If the tour group fails to appear at the collection point within 30 minutes after the deadline, the guide is obliged to notify the administration of the tourist and excursion institution about this.
3. RIGHTS OF THE TOUR GUIDE
3.1 During excursions or stay with a tourist group on the transport route, the guide has the right to give the necessary instructions to the bus driver. These instructions must not lead to a violation of the rules. traffic and entail changes in the approved route of the excursion (travel).
3.2 The guide has the right to remove from the tour or remove from the route excursionists or tourists who violate public order and rules of conduct on the route.
Supervisor structural unit _________
" "_________ twenty__.
| AGREED: Lawyer_______ |
Acquainted with ________________________
3 Contract for excursion service
Under the contract for excursion services, one party (tour agency) undertakes to provide tourist services on the instructions of the other party (tourist) for the fee established by the contract. An essential part of this service is the services of a guide (guide, guide-interpreter), with a total duration of not more than 24 hours and or not including accommodation (temporary accommodation).
The conclusion of a contract for excursion services is certified by a tour ticket, the form of which is determined in the manner prescribed by the legislation of the Republic of Kazakhstan.
If the excursion service is provided under the contract for tourist services, then the confirmation of the contract for excursion services is a tourist voucher or other document prescribed by law or the contract for tourist services. It should be borne in mind that the contract for excursion services is a public contract, unless otherwise follows from the essence of the contract.
Before concluding a contract for excursion services, the tour agency is obliged to provide the excursionist with the necessary and reliable information about the services for excursion services, their types and features, the qualifications of the guide, the procedure and terms of payment for the services of the tour bureau, and also inform the excursionist, at his request, of others related to the contract and information relevant to the tour service. In addition, the excursion bureau is obliged, at the request of the excursionist, to provide him with the text of the excursion, or audio (video) information on the topic of the excursion, on a reimbursable basis, if this does not contradict the peculiarities of this type of excursion service.
The excursionist has the right to demand termination of the concluded contract for excursion services without payment for the services rendered in cases where, due to the incompleteness or inaccuracy of the information received, an agreement for excursion services was concluded that does not have the properties that the excursionist had in mind.
The contract for excursion services specifies the following conditions:
Types of services provided (excursion accompaniment, standard sightseeing tour, tour of a museum or other object of tourist display, excursion according to a special program, etc.);
Name and location of the tour agency;
Surname, name, patronymic of the guide;
Information about entering the guide into State Register(registration number, date of entry and name of the state body that included the guide in the register);
Topic of the excursion;
The number of tourists in the group;
The procedure for paying for the services of a tour desk;
The timing of the tour;
Conditions for ensuring the safety of tourists on the route;
In contact with
Tour guide is a fascinating and profitable profession. If you are a tour guide or guide, then you travel, taste rare dishes, communicate with interesting people and for all this you also get a reward!
bus tour Dmitriev Vyacheslav, CC BY-SA 3.0A good guide and tour guide is always in demand. This is a profession that can feed you to a very old age. The profession is adjacent to many others and easily adapts to what you need to do now. To become a good guide, you need to know what skills and abilities you need to have.
Job Responsibilities
Provides excursion services in accordance with the routes approved by the head of the tour desk, technological maps in accordance with the methods of conducting excursions, control texts and other documents provided for by national standards.
Constantly updates the "portfolio of the guide", collects and studies historical materials and documents, studies archive materials, statistical data, other documents and materials containing information about the objects of excursions.
Museum tour Natalia Myasnikova, CC BY-SA 3.0 Prepares individual texts for excursions, public speaking. Participates in the development of new topics, excursions, masters new topics and options for excursions for various groups of the population.
It is necessary to separate the concepts of a guide and a guide, since the guide is, first of all, a local historian-culturologist who talks about the history and significance of the object, and the guide is a tour manager who promptly resolves all the questions of tourists as the tour progresses, along the way telling about the history , culture of the region. (Darima Togosheeva, tour guide)
Participates in the work of methodical sections and creative groups of guides, in the work of conferences and seminars. Develops the technique of excursion stories, public speaking, answering questions.
Eleonora Gorokhovskaya, Copyright Receives information about the place and time of arrival of sightseers (tourists), organizes their meeting at the agreed place.
Sets the number of excursionists (tourists) in the excursion (tourist) group. Certifies the belonging of sightseers (tourists) to the excursion (tourist) group, conducts protocol events.
Beginning guides at the start are very helpful educational excursions. This is the most understandable form of training, giving an idea of what to show and say, how to speak, how to communicate with sightseers, where to make stops to show, how to get off the bus, how to set up a group. A big plus is that everything that happens is shown immediately on the route. Perception and memorization is very active. Further, it is much easier for beginners to navigate their own excursions. (Natalia Myasnikova, guide)
Selects the optimal location of the excursion (tourist) group for the excursion. He reads excursion lectures on culture and history, talks about the traditions and customs of the region, acquaints sightseers (tourists) with sights.
Conducts a tour of a museum or cultural center, accompanies tour explanations and stories for viewing and displaying museum expositions and other objects of display.
Conducts briefings on the observance of precautionary measures during the tour.
study tour Natalia Myasnikova, CC BY-SA 3.0 Organizes a careful attitude of sightseers (tourists) to the sanitary and ecological state of the environment on the route.
Answers general and professional questions of sightseers (tourists) on the topic of the excursion.
Fills out excursion vouchers and other excursion documentation.
Tatyana Daichman, CC BY-SA 3.0 In case of diseases of sightseers (tourists), injuries, it provides first aid, organizes the call of the relevant ambulance services, rescuers.
Coordinates the behavior of the excursion (tourist) group in the event of an emergency, informs the relevant authorities about the occurrence of emergencies.
Yakov Rapoport - certified and licensed tour guide Yakov Rapoport, CC BY-SA 3.0 Analyzes the comments and suggestions of sightseers (tourists) regarding the quality of the provided excursion services and makes suggestions for their improvement.
Maintains established reports.
Since 2017, fines have been provided for conducting excursions without an appropriate certificate: for individual- 25 thousand rubles, for an official who attracted such an employee - 100 thousand rubles, and for legal entity the fine will amount to half a million rubles. Fines for illegal activities of guide instructors range from 50,000 to 1 million rubles.
Must know: Laws and other regulations legal acts the Russian Federation in the field of tourism; regulatory documents of organizations in the tourism sector, establishing the rules for conducting excursions; history, culture and geography of the region; sightseeing objects in the context of history, geography and culture; expositions of museums and cultural centers; principles of organization and methods of conducting excursions; foreign language as part of excursions to foreign language; business protocol and etiquette; theory of interpersonal communication; technique of public speaking; basics of psychology; rules for working with sightseers (tourists) on routes (pedestrian, transport and combined, urban and out-of-town); rules of conduct for sightseers (tourists) on transport; first aid rules; action plan in case of emergency; rules for paperwork and reporting; fundamentals of economics and management, labor organization; fundamentals of labor and migration legislation; labor protection rules and fire safety.
Igor Sergeev, Pending Qualification Requirements
Guide category I: higher professional education(humanitarian) and additional vocational education in the field of tourism, work experience as a category II guide for at least 3 years.
Tour guide II category: higher professional education (humanities) and additional professional education in the field of tourism, work experience as a guide for at least 3 years.
Guide:higher professional education (humanities) and additional professional education in the field of tourism without presenting requirements for work experience.
Source
ORDER OF THE MINISTRY OF HEALTH AND DEVELOPMENT OF RUSSIA dated March 12, 2012 No. 220n
Single qualification guide positions of managers, specialists and employees. Chapter " Qualification characteristics positions of employees of organizations in the tourism sector.
Photo gallery
Useful information
Duties of a tour guide
How to become a tour guide
Education
Information about educational institutions that train personnel for the tourism sector is available on the website of the Federal Agency for Tourism
Legislative change
In 2017, a new the federal law"On the introduction of amendments to certain legislative acts of the Russian Federation in order to improve legal regulation activities of tour guides (guides), guides-translators and instructors-guides.
The law provides that certification will be carried out by regional authorities in the field of tourism.
According to the new rules, guides and instructor-guides will be certified once every three years, and guide-interpreters - once every five years.
For conducting excursions without an appropriate certificate, fines are provided: for an individual - 25 thousand rubles, for an official who attracted such an employee - 100 thousand rubles, and for a legal entity the fine will amount to half a million rubles. Fines for illegal activities of guide instructors range from 50,000 to 1 million rubles.
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