Register of Ukrposhta. State delivery service "Ukrposhta": tariffs and offices. Delivery times and guarantees from Ukrposhta

Because of this, the speed of delivery suffered, and customers massively abandoned the outdated service. But just a year ago, the situation changed dramatically.

Official website of Ukrposhta and complete rebranding

Positive changes in the quality of work and customer service began in 2016, when Igor Smelyansky became the head of the company. It was he who began a complete reorganization of the work of the civil service. The first step was the transformation of the form of ownership in PJSC.

The second step was to change the logo. The new symbol of the company is a 2 in 1 image from Saatchi & Saatchi. Their picture has become a kind of symbiosis of national ideas and modernity. The image highlights a stylish mail horn that turns into a geolocation icon when flipped over. As a result, UkrPoshta has shown loyalty to the traditions and principles of the past, and also made it clear that it is moving into the future!

The third stage was a complete rebranding. Among the positive changes, it is worth noting the following points:

• new bright logo;
• fleet renewal;
• modern site;
• new service package "SmartBox";
• expedited delivery - 94% of parcels and letters arrive in 1-2 days;
• online communication with chatbots in popular in social networks and messengers;
• new contact center;
• opening of modern branches with terminals, reception points and with no queues;
• mobile app, which helps to find the nearest branch of UkrPoshta.

This is just the beginning of the changes. public joint-stock company actively develops and introduces innovations. Now using the services of the organization is much more comfortable. At the same time, many issues can be resolved without leaving home.

How much is shipping by Ukrposhta in Ukraine: tariffs and calculator

The company offers several tariff packages. Each of them has its own pricing conditions, as well as different limits on the size and speed of delivery. The more expensive the package, the faster the parcel will be delivered. Today there are 3 main delivery programs:

• Standard;
• Express;
• smart box.

More details about the tariffs can be found in the tables below.

Tariffs "Standard" and Express"

Parcel weight	Area standard	Standard for Ukraine	Express by region	Express within Ukraine

It is also possible to send parcels weighing more than 30 kg. Tariffication is carried out taking into account the size and type of cargo.

A nice bonus will be a 5% discount for registered users of the UE website. By placing an order online, you save.

Tariffs for "SmartBox"

box type		Number of things	Price
	140x115x100 mm
	220x160x100 mm
	300x240x100 mm
	490x300x150 mm

This service includes the following:

• fast delivery - only 1-2 days when sent between regional centers;
• no surcharge for weight - just choose the appropriate size of the box;
• branded box of a suitable size;
• sending out of turn at the branch - just say that you want to use the SmartBox service;
• evaluation of goods in the amount of up to 1000 UAH. conducted free of charge;
• forwarding with postpaid;
• tracking in a convenient way - through the website, mobile application and using chat bots.

This service is beneficial for those who wish to send several parcels to one city at once.

Ukrposhta: international delivery

Forwarding letters, packages up to 2 kg and parcels to other countries is one of the areas of work of Ukrposhta. The cost of such a shipment depends on many parameters, including the country of delivery, weight, size and other details. The speed of delivery depends on the distance from Ukraine, as well as on the location (regional center or small town).

Note: Avoid general descriptions in the content of the message. Be sure to describe each investment in detail. This will help to exclude the presence of prohibited substances during the check. Accordingly, it will protect against the return of the parcel from the border.

To send international letters and parcels, a standard package of documents is sufficient. You can place an order in personal account or in the UP department.

Question answer

Users are often unaware of service standards about paid services. To eliminate unnecessary costs, you need to know about some specific points.

Ukrposhta: how long is the parcel stored?

Within 5 days, the departure is in the office free of charge. From the 6th day of storage, you will have to pay 9 UAH/day, but not more than 45 UAH. According to Order No. 659, the waiting period can be up to 30 days. If the parcel is not picked up during this period, it is returned to the sender.

How long can a registered letter lie in the mail?

The shelf life of a registered letter is 30 days. After that, it is sent back to the sender.

How to check where is the parcel of Ukrposhta?

You can track the shipment on the official website. Right on the main page, you can enter the track number of the parcel and click "track".

Until what time does Ukrposhta work?

Office hours may vary. On weekdays they are open until 18:00-20:00. Saturdays: until 17:00-19:00. On Sundays, only emergency departments are open. You can find out the nearest branch to your home from the tables below.

Branches of Ukrposhta

Ukrposhta Kyiv

	Khreschatyk 22
	Metropolitan Andrey Sheptytsky 16/4
	Bogdan Khmelnitsky44
	Railway Station - pl. Vokzalnaya 1
	Saksaganskogo 88
	Saksaganskogo 48
	Garmatnaya 33/1
	Konstantinovskaya 8
	Kirillovskaya 152
	Sribnokilskaya 24
	Timofey Shamrylo 11
	Victory 128/2
	Simirenko 1/2
	Enthusiasts 39
	Yury Gnata 7-A
	Velyka Vasylkivska 102
	Podlesnaya 3
	Kharkov Highway 53
	Irpenskaya 76
	Academician Zabolotny 20-A
	Obolonsky 14
	Vladimir Mayakovsky 45
	Vladimir Mayakovsky 15
	Vladimir Mayakovsky 73-A

Ukrposhta Dnipro

	Gagarina 13
	Working 69
	Monitor 2
	Manuilovsky 19
	Universal 27
	Kalinova 23
	152nd Division 6
	Sumy 29
	Privokzalnaya 11
	Leonida Stromtsova 7
	Cossack Mamaia 12
	Bogdan Khmelnitsky 8
	Slobozhansky 121
	Donetsk Highway 7
	Advanced 597
	Kozhemyaki 5
	Kalinovaya 74
	Lyubarskogo 14
	Pushkin 21
	Gagarina 116
	Baikalskaya 82
	Maria Lisichenko 17
	Cosmonauts 35
	Yuri Kondratyuk 10
	Dmitry Yavornitsky 62

Ukrposhta Odessa

	Sadovaya 10
	Academic 5-A
	Srednefontanskaya 26
	Bazarnaya 74
	Panteleymonovskaya 5
	David Oistrakh 7
	Katerinenskaya 14 / entrance from Lanzheronovskaya 17
	Preobrazhenskaya 62
	Lustdorf Road 56
	Cosmonauts 19
	Heroes of Defense of Odessa 60
	Yitzhak Rabin 25
	Academician Filatov 76
	Varnenska 1
	Military Uzvoz 3
	Tiraspol Highway 29
	Bocharova 50
	Lustdorf Road 125
	Kartamyshevsky lane 2
	Brestskaya 16
	Inglesi 1/3
	Luzanovskaya 65-A
	Academician Glushka 22
	Torgovaya 15-B - ZhM "7 Sky"
	Dobrovolsky 159
	Academician Glushka 6
	Academician Queen 42

Ukrposhta Kharkiv

	Dairy 6
	Chernyshevskaya 28
	Lane Podolsky 15
	Shevchenko 165
	Novo-Bovarsky 115
	Freedom Square 5
	Shevchenko 224
	Moscow 191
	Klochkovskaya 276-B
	Privokzalnaya Square 2
	Danilevsky 34
	Moscow 96-A
	Moscow 210
	Academician Proskura 96
	Aleksandrovsky 113
	Kharkiv Divisions 20
	Petra Bolbochan 46
	Kholodnogorskaya 7
	Rybalko 40
	Jasmine 5
	Derevianko 50
	Newton 6-A
	Jubilee 69
	Tractor builders 130-V
	Valentinovskaya 31
	Gagarina 173-B
	Guards-Shironintsev 44
	Valentinovskaya 21
	Shatilovskaya 3
	Victory 75-A
	Friendship of Peoples 253
	Lesya Serdyuka 38
	Ludwig Svoboda 48-B

Ukrposhta Vinnytsia

Ukrposhta Sumy

Ukrposhta Cherkasy

Ukrposhta Zaporozhye

Ukrposhta Nikolaev

Ukrposhta Chernihiv

Ukrposhta Khmelnitsky

Ukrposhta Kremenchuk

Ukrposhta Severodonetsk

Ukrposhta Krivoy Rog

Ukrposhta Boryspil

Ukrposhta Kherson

Ukrposhta Kramatorsk

Ukrposhta Chernivtsi

Ukrposhta Mariupol

This was reported in the press service of the company.

The company declares its intention to reduce the number of tariff zones for the services of Ukrposhta Standard, Ukrposhta Express from three to two, leaving such zones as "within the region" (delivery up to four and up to two days, respectively), "within Ukraine" (delivery up to six and five days respectively).

So, from January 1, 2018, the cost of sending a shipment in the Standard tariff line weighing 10 kg will be UAH 20 (now UAH 24) within the region, UAH 25 (now UAH 33.6) - within Ukraine.

The cost of a shipment weighing 30 kg will be 66 UAH within the region, 72 UAH - within Ukraine ( current tariffs UAH 38 and UAH 48, respectively).

Also, the limitation on the size of a shipment along the long side for the Standard tariff line will be reduced from 70 to 50 cm. In addition, the cost for returning or resending a shipment will now be UAH 2.4 for each kilogram of a shipment.

In addition, from January 1, 2018, the cost of sending a shipment in the Express tariff line weighing 10 kg will be UAH 36 within the region, UAH 48 within Ukraine (now UAH 30 and UAH 42). The cost of sending a weight of 30 kg will be 72 UAH within the region, 78 UAH - within Ukraine (now 48 and 60 UAH).

How to track the parcel of Ukrposhta?

Ukrposhta is the only state enterprise on the territory of Ukraine, which has a huge branched system of branches. With its help, you can send parcels and correspondence to the most remote settlements countries. At the same time, Ukrposhta allows you to track the parcel from the moment of sending to the fact of receipt. This is done online with a couple of clicks and a declaration (track) number.

What services are available?

More than 50 types of services are available to Ukrposhta clients. Among them, the most popular are:

• Delivery - letters, parcels, postcards, pensions and social services. payments;
• Ordering services - courier delivery, stamps, tickets, cargo over 30 kg;
• Money transfers - abroad, within Ukraine, using payment systems;
• Carrying out payments - utilities, telephone, Internet, television.

Send and track Ukrposhta allows almost any type of cargo, except for prohibited items and substances regulations. Unlike other shipping companies, the size of the shipment does not matter. The delivery price is affected only by the distance to the specified addressee and the weight of the cargo by Ukrposhta. It is possible to track the parcel with external and international delivery.

Types of shipments in Ukrposhta

Ukrposhta customers can send letters, parcels and cargo far beyond the borders home country. The company cooperates with the national post offices of many states. It is possible to track Ukrposhta outside Ukraine depending on the type of shipment:

• International parcels (in 161 countries);
• international written correspondence, including small parcels, packages, letters of recommendation (in 68 countries);
• international mail with an estimated value (in 32 countries).

The difference between international and domestic shipments is in the identifier issued after the service is issued at the branch of the Ukrposhta company. You can track the parcel in Ukraine by the invoice number (identifier) ​​of 13 digits. International combinations consist of Latin letters and numbers, the number of which is also 13. Enter the ID number in the search box without spaces or separators, press "Enter" and get the result.

Delivery times and guarantees from Ukrposhta

Depending on the selected service and the remoteness of the destination, the delivery time and cost vary. Within Ukraine, the process will take one to two days. Outside the country - a few days more. Among the many delivery services, only Ukrposhta provides the best customer-oriented rates. It is most profitable and safest to track the cargo, send a gift in Ukraine or to countries of the near and far abroad with a national carrier.

To track your package, you need to follow a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package " the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the package is out of sorting center, there are no customs, an intermediate point and new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)