"spsr express" - courier delivery service - "the worst delivery in the world!". The shipment was delayed at the customs clearance point: what to do? The shipment was delayed at the customs clearance point spsr

I didn’t think that someday I would have to write a review about the delivery company, but these comrades were able to bring me.

In all the years of receiving parcels, I have never met such infernal unprofessionalism!

I placed an order on iherb on 02/09, chose a new SPSR office for me as a delivery person (I didn’t read the reviews, my mistake) and prepared to wait a week or ten days, as was the case with Boxberry.

But it was not there! At first I saw a wild status for me: "Departure delayed at the point customs clearance"(09/09), of course, no one answered my written request to comment on this status.

After waiting 10 (!) days, I called the ungodly office and asked: where is my parcel? The wonderful woman Elena said that the package was in Moscow - and that's all she sees. You might think I can't read, and I don't see exactly the same thing.

I wrote a letter to the quality control service - and below is just a brilliant answer from an anonymous person (it must be a shame to work in SPSR):

After that, I realized what substance I had gotten into, and turned to iHerb itself, because it was they who threw this very substance on me. Eicherb regretted and sympathized with me many times, but he could not help me in any way.

Today, dear readers, 23/09, my patience ran out, and I requested a refund of the cost of the order, and received a response from iHerb:

That is, the wonderful office of the SPSR, burning it in tax institutions and forever paying fines to partners, after 11 days finally woke up and admitted that it had "lost" my package, but obviously it was embarrassing to tell me about it ...

With a shudder of my heart, I am waiting for 27/09, because I have no idea how else these ... and ... and ... will be able to "please" me.

With all my heart I do not advise you to contact them, there is a wonderful Boxberry, there is DHL, there is even the Russian Post - really, choose anyone, but not these laymen.

SPSR Express is a company of accelerated cargo delivery throughout Russia and abroad. In addition to the initial fast forwarding offer, SPSR offers personalized business solutions. The company provides services in forwarding and tracking SPSR-orders and documents. Since the day of its creation, the main values ​​of the organization have been Speed, Personal approach, Safety and Rationality. Thus, High-Speed ​​Postal and Special Solutions appeared. This served not only as a slogan, but also as the name of the organization - SPSR-Express. After appearing on international market the name of the organization was translated as SPSR Express (Speed, Personal approach, Safety and Rationality). The service takes pride in its friendly work. This approach has helped the company to maintain a leading position by offering customers special solutions. Today the company can be proud of its own racing team - SPSR Formula Team. She participates and wins in the country's racing series - Formula Masters Russia. The service provides customers with a range of services for the delivery and tracking of SPSR-express parcels, such as documents, parcels and cargo.

All listed orders can be sent within Russia or abroad. The company has extensive experience in the field of logistics. Thus, the company develops for its users specialized solutions that meet modern requirements worldwide. SPSR-express tracking, as well as delivery, takes place in accordance with accepted quality standards and helps the company stay one step ahead of the competition. It is also possible to send "from hand to hand" using SPSR-express, tracking by waybill will be carried out by you without much difficulty. In addition, this approach will help ensure maximum business efficiency.

Track the cargo and the SPSR parcel by waybill number

When an order is shipped by SPSR or when SPSR works as a partner with foreign delivery services, upon receipt of information about the order, it is assigned an internal number of the waybill. SPSR allows you to track both by the international track number if the parcel is from abroad and by the domestic invoice number.

You just need to enter the invoice number on this site to find out where your cargo or package is located.

Track the parcel of SPSR by phone number

The official website of the SPSR provides tracking only using the shipment number or the consignment note number. I suspect that tracking by phone number is not possible with SPSR.

Track the SPSR parcel by order number

Tracking SPSR-express by order number can be done using our universal mail tracker. You will always be able to stay up to date with the latest changes in the status of your shipment.

Also, SPSR tracking is available on the official website of the company. And if you have any questions about your shipment, you can call 8-800-555-54-45. A complete list of phone numbers for communication can also be found on the official website.

Russia Express SPSR package tracking

Russia Express is a delivery method on the GearBest and Aliexpress websites, in Russia such parcels are delivered by the SPSR courier company and you can track them on our website.

The shipment arrived at the SPSR office, what does this mean?

This means that your package is already at the SPSR office and is being prepared for delivery, the courier will contact you shortly to agree on a delivery time. If you have a self-pickup, then you can go with your passport to receive the package at the SPSR office.

Find

Frequently asked Questions

This section contains frequently asked questions about the delivery of orders from foreign online stores

Nothing found for your request

If I received an SMS notification on my phone with the text: "An email with important information about the order has been sent to your email address."

Such an SMS notification is received when the shipment has already arrived on the territory of Russia and is at customs.

(!) The letter must arrive at the recipient's email address within 24 hours after the SMS notification. If the letter is not received within 24 hours, the recipient must expect a second SMS notification within 2 days. After a second SMS notification, an email will be sent to your email address within 24 hours.

(!) If in " Personal account» the e-shop has an incorrect email address, the recipient needs to call SPSR Express toll-free: 8 800 700 36 30.

When will the courier arrive?

If delivery is scheduled for today, please wait for the courier at the appointed time slot.

If delivery is not scheduled for the current day, you can independently coordinate the delivery through the "Delivery Management" service: .

Why was my order transferred to SPSR Express? What is this company?

SPSR Express- expert in logistics solutions. The company has been successfully implementing projects in the field of postal services, express delivery and warehouse logistics. The largest private operator with its own branch network. Geographic coverage area over 6,000 settlements. In 2013, the company opened an international direction, taking a leading position among private express operators in Russia. The SPSR Express infrastructure currently consists of 9 distribution and 15 sorting centers, 200 offices and representative offices in Russian cities, more than 1,000 own cars and 4,000 employees. Today, SPSR Express is rightfully considered one of the most innovative companies in the field of postal logistics.

Can you provide the courier's phone number?

According to the SPSR Express policy, the contact numbers of employees are not subject to disclosure. If delivery is scheduled for today, please wait for the courier at the appointed time slot.

If I don't like the product, how can I return it, where should I go?

It is necessary to contact the seller / company from which the order was made - they will provide detailed information about the possibility of returning the goods.

Where is my parcel?

You can check the status of the order through the "Monitoring" service at the link:.

You must enter the invoice number or order number in the online store.

You can also track your order via Mobile app” and the service “Delivery Management”: .

To track the status of a shipment through the Delivery Management service, you must enter the phone number specified when placing an order, and the number of the invoice or order in the online store.

Why is the package delayed at customs?

All orders entering the territory of the Russian Federation from abroad are subject to mandatory customs processing, which lasts an average of 7 days. During this time, recipients must provide personal data for prompt customs processing. If the data is not provided by the recipient within the specified period, the order is returned to the online store.

Reasons for delaying orders at customs:

• passport details were not provided in a timely manner - they can be provided by clicking on the link in the letter from SPSR Express
• The order is recognized as a commercial batch - returned to the sender
• The goods are prohibited for import into the territory of the Russian Federation - are returned to the sender
• Excess customs limit for import (by weight and / or amount) - you must pay the state duty

Customs processing time

The average customs processing time is 7 days. During this time, the recipient must provide personal data for prompt customs processing. If personal data is not provided within this period, the order is returned to the online store.

Why enter personal data?

SPSR Express requests personal data based on the Order of the FCS (Federal Customs Service) of Russia No. 1772 dated 09/15/2014. "On the performance of customs operations in respect of goods for personal use, transported by carriers". Based on Order No. 1772 of the FCS, all customs of the Russian Federation must come to a unified automated system in the period from November 1, 2014 to July 31, 2015.

To pass the order through customs, it is necessary to fill out the customs register, which must contain the recipient's data, including information about the identity document. For more details on the list of data that must be indicated, see paragraph 27 of the previously mentioned order.

You have the full right not to provide personal data without signing a consent to data processing.

(!) At the same time, without passport data, the customs register will not be completely filled out, respectively, the shipment will be detained at customs until the necessary data is provided and, upon expiration of the storage period, sent back to the sender's company.

If you previously received orders through the Russian Post, you did not need to provide personal data, since the Russian Post is a postal service and does not request this information.

We try to deliver goods as soon as possible and avoid possible delays in customs.

Today, many of us at least once in our lives used the services of foreign online stores and ordered the delivery of goods through various postal services. Any product purchased in a foreign online store, as well as a package from relatives living in another country, undergoes a quality customs control. As practice shows, not in all cases the cargo passes the customs check without any problems. Very often he is detained by customs officers. Therefore, quite a few people are interested in the question of what to do if the shipment is delayed at the customs clearance point.

general information

Any private or commercial cargo that enters the territory Russian Federation from any other country, passes customs control. And everything would be fine, but very often it happens that the parcel is delayed at the border. In this case, many fall into despair, believing that the cargo is lost forever. However, if the parcel does not contain any prohibited goods provided for by law, then it is possible to receive your cargo.

Reasons for the delay of cargo by the customs service

So, let's imagine that you ordered some product in a foreign online store, but received a notification that the shipment was delayed at the customs clearance point. What does it mean? Everything is very simple: you will not be able to receive the parcel.

This may happen for the following reasons:

• if the goods are imported into the country without a declaration and payment customs duty, then it may be delayed if the value of the parcel exceeds 1500 euros;
• the total weight of the parcel exceeds 50 kg;
• package consists of a large number goods of one group;
• any goods are prohibited for import into the Russian Federation.

These are the most common reasons why a shipment is delayed at the customs clearance point. What to do in this situation? This will be discussed further.

What to do if the parcel is delayed?

Most often, this problem is faced by ordinary citizens who, in order to save money or purchase exclusive goods, prefer to make purchases in foreign online stores. Delivery can be made by regular mail or by various companies providing similar services. most big company for international shipping is EMS. All of them are very convenient, because they deliver the parcel to the post office specified by the client. When the cargo arrives at its destination, the buyer is informed about this by SMS or registered mail. In addition, if the shipment is delayed at the customs clearance point, you will also be notified about this.

If the purchased goods are delivered by regular mail, then the client does not receive any notification, and he will have to find out the fate of the parcel on his own. This takes quite a lot of time, because first you will need to go to the post office, then check the status of your order with the seller, and then submit a request to the customs service.

Contacting the customs service

After you are really sure that the shipment is delayed at the customs clearance point, you need to contact the control service.

This will require the following documents:

1. An invoice from the seller confirming the purchase of the goods.
2. A document confirming payment for the goods.
3. The passport.
4. If the parcel contains the same type of goods that were ordered not only for themselves, but also for relatives, then photocopies of their passports will be needed.
5. Photos of each item included in the package.

also in customs service it will be necessary to fill out a special form, which lists all the goods present in the parcel, as well as their purpose. If the reason for the delay of the cargo is the excess of the cost or the weight limit, then you can pick up the cargo after paying the customs duty.

Storage periods for delayed goods

If the shipment is delayed at the customs clearance point, then the cargo is placed in storage. Maximum term is two weeks, of which the first 5 days are free, and the rest are paid by the owner of the parcel. If the cargo was delivered by airmail, then in this case the storage period is extended to 30 calendar days.

What goods are prohibited from being imported into the territory of the Russian Federation?

In order not to run into problems when sending goods, you need to know which groups of goods are prohibited from being transported across the border of our country.

These include:

• weapons and ammunition;
• narcotic substances;
• flammable and explosive substances;
• plants and animals;
• waste that poses a potential threat to environment as well as human life and health;
• materials promoting terrorism and containing pornography;
• alcoholic drinks;
• devices for collecting information;
• cultural heritage values;
• human organs;
• any Nazi-themed materials;
• jewelry and antiques;
• radioactive substances.

If the parcel contains any of the goods of this category, there is no doubt that a message will come stating that the shipment is delayed at the customs clearance point. How long will they be stored in this case? Any prohibited goods are subject to disposal, so they are not placed in storage. In addition, criminal liability may follow for trying to import many prohibited goods, so it is better to immediately abandon the attempt to bring them across the border.

How to avoid problems when shopping abroad?

If you plan to regularly order various goods from China, America, Europe or any other countries, then in order to avoid problems with their delivery, it is best to use the services of logistics companies. One of the largest in Russia is SPSR, which operates not only throughout the country, but also far beyond its borders. Thus, if your shipment is delayed at the customs clearance point, "SPSR-Express" will solve all the problems for you, provided that you have used the services of this courier service.

What services does SPSR provide?

The SPSR-Express company has become one of the national leaders in the field of cargo delivery in Russia and abroad. Most customers choose it because of the wide range of services that the carrier provides to its customers.

Among them are the following:

• fast delivery of parcels in Russia and abroad;
• postal transportation;
• courier services;
• package of parcels;
• storage of goods;
• notification of customers about the status of delivery;
• the ability to track the parcel online;
• delivery of goods to the address at a convenient time for the client;
• transportation of goods "from door to door".

The company works with both private and legal entities. If, however, the shipment is delayed at the customs clearance point, SPSR will notify the customer of the problem and help in solving it.

"SPSR-Express": delivery in the shortest possible time

Most consumers note the efficiency of the work of the company "SPSR-Express" and very fast delivery, and regardless of the region of the country. The time that the parcel will be in transit may vary. It depends on the company or online store in which the goods were ordered, as well as on its remoteness from Russia. Within the country, the delivery time takes no more than two days, and if the parcel comes from abroad, you will have to wait about a week. However, if you compare its speed with other companies, then this courier service is indeed one of the fastest in Russia.

Convenient notification system

The company "SPSR-Express" is very popular among many shopaholics who prefer to shop online, also due to high-quality service. Clients receive SMS notifications about the status of their orders, and if there are any problems at the border, your order will be assigned the status: “Departure delayed at the customs clearance point”, which you will be instantly notified about.

Safety

Every person who ordered an expensive item in a foreign online store wants to receive it safe and sound, as well as in the shortest possible time. If the shipment is delayed at the customs clearance point, "SPSR" will resolve the issue very quickly, as the company takes its duties very responsibly, as evidenced by consumer reviews. According to customers, all parcels arrive on time, and there are never any problems with their safety. Not only the product itself is intact, but also its packaging.

Cargo tracking

The ability to track the location of a package is a very convenient service that any self-respecting company providing logistics services should provide. "SPSR-Express", being a national leader, provides its customers with such an opportunity. Having access to the Internet, you can always look at the order number on the company's website, where this moment your cargo is located. If your shipment is delayed at customs, SPSR will update this information and you will be notified in time. Also, after the cargo arrives at the post office specified by the client, an SMS notification arrives informing that it is possible to receive the parcel. It is worth noting that due to some system failures, there may be delays in timely updating of information, but such situations are extremely rare.

Service cost

The cost of logistics services has always been of great importance for consumers when choosing one or another courier delivery service. Especially the price of the issue has become very relevant in last years. This is due to the fact that due to the devaluation of the ruble, there was a significant increase in the price of all groups of goods when purchased in the national currency. Therefore, each person tries to save on everything that is possible. In particular, this applies to the cost of shipping goods from the seller to the buyer.

As for the cost of the services of the SPSR-Express company, although they cannot be called the cheapest, they are nonetheless one of the most attractive on the market. Today, for example, many people order smartphones in foreign stores. When ordering through a logistics company, they will cost significantly less, including delivery, compared to a regular postal service. If the shipment is delayed at the customs clearance point, and LeEco smartphones, for example, or products from another manufacturer did not pass the test, the logistics company will immediately notify the recipient.

Thus, given the relatively low prices, high-quality service, fast delivery and a convenient order status notification system, it makes sense to buy goods in foreign online stores and deliver them to Russia through the SPSR company. In this case, consumers receive a full guarantee of the safety of the parcel on the way, and also minimize the associated hassle associated with delivery and customs clearance.