My Rostelecom register. How to create a personal account of Rostelecom. How to find out the identifier code from RTK

25.03.2020

The Rostelecom digital set-top box is a mandatory device for receiving broadcasts. According to the company's rules, subscribers can watch using the receiver only a certain number of channels, which is determined by the connected tariff package. Rostelecom set-top box firmware is performed to connect free viewing all possible channels, as well as increasing opportunities and functionality.

The positive side of the new firmware is the ability to view additional TV channels without paying for the operator's services. In addition, a convenient home media center with WI-FI and DLNA support will be available.

Flaws

Significant disadvantages of flashing interactive TV users have not been found. The only change after updating the Rostelecom router is the loss of standard built-in services - weather, exchange rates.

What is needed for flashing

To flash a TV set-top box from Rostelecom, you need to go through four steps:

Training.
Reset the set parameters.
Official firmware.
Alternative firmware.

It is important to understand that not all models can be reflashed. The instructions below are suitable for MAG-200, MAG-250 and IPTV RT-STB-HD Standart brands.

There are two ways to flash the prefix Rostelecom:

By multicast.
From USB flash drives.

Training

Before starting the update process software you need to prepare the following:

PC or laptop with a network card for Internet connection;
a special cable (LAN), with which the set-top box will be connected to the computer (if multicast firmware is being produced);
flash - a card less than 8 GB (for the USB flashing method);
Infomir firmware program (available at http://soft.infomir.com/mag250/release/);
DHCP server and MCAST utilities (available for download at https://yadi.sk/d/PJxJM6KJsY7US and https://yadi.sk/d/wQdEmBL2sY7Wx).

It is best to flash the device in two stages: first with official firmware, then with an alternative one to remove restrictions.

Resetting the installed parameters

For the correct operation of the firmware process, it is recommended to start resetting the receiver to factory settings. This can be done using the special "DEFAULT" button, which is located on the back of the device and is slightly pressed into its body to protect it from accidental pressing.

If nothing happens after pressing the button. Resetting the settings can be done through the main menu by selecting the “Default settings” item. Confirming the selected command will delete the parameters.

Official firmware from USB - flash drives

Flashing steps:

Download software version
Upload the bootstrap and imageupdate files to the "Mag250" folder on the prepared removable media.
Insert the flash drive into a special slot on the device.
Go to the plugin menu.
Go along the path: "System Settings" - "Setup" - "Update Software" - "Update via USB" - "Start Update".
Check the health and correctness of the files copied to the USB flash drive.
Press OK.

If an error occurs during the installation process, do the following:

delete data from the memory card and write them again;
check the folder name for errors and correct them;
start the process in a different way.

The second way to run the firmware from a USB flash drive:

Insert a USB flash drive with downloaded files into the receiver.
Press and hold the "Menu" button on the remote control.
In the BIOS settings, select the Upgrade Tools section.
And enable USB Bootstrap.

After installing the new firmware, the set-top box will reboot.

Official firmware for Multicast

To reflash the receiver through Multicast, you must:

Copy Bootstrap, imageupdate, mcast, dualserver files in one package to your computer.
Connect attachment.
Go to the BIOS settings (by holding down the "Menu" button).
Select the Upgrade Tools section.
Connect the receiver to the computer via a LAN cable.
Go to the properties of network connections.
Select the sub-item "Internet Protocol Version 4 (TCP/IPv4)".
Enter the data: IP address - 192.168.1.1, subnet mask - 255.255.255.0.
Run the “dualserver” file from the folder via the command line ( command line called by a combination of buttons WIN + X).
Run file
Select the modified connection type.
Press the “SELECT” button.
Enter data in the window that appears:
- IP - address of the first stream - 224.50.0.70:9000;
- IP - address of the second stream - 224.50.0.51:9001.
Press "Start" for both streams.
Wait for the process to complete.
Open the BIOS settings of the set-top box again.
Select the path "Upgrade Tools - MC Upgrade".
Receive a message about the beginning and end of the firmware.
Reboot receiver.

This completes the official flashing process. To get more advanced features of the set-top box, you need to install an alternative option.

Alternative firmware

Before you start, you must also prepare a bootable USB flash drive:

Choose a flash card no more than 8GB.
Format it in FAT system
Create a folder "mag250" on the media.
Drop the Bootstrap and imageupdate files on it.

Alternative firmware through the set-top box menu

Stages of work:

Open the "Settings" section in the device menu.
Press the "SETUP" button.
Select the "Software Update" section.
Find "Update via USB".
Press "Start".
Check the correctness of the data on the media.
Press "Start".

After the update is completed, the bailiff will reboot itself.

Alternative firmware through BIOS settings

The flashing process from BIOS is similar to the standard version described above.

Open the BIOS (while turning on the device, hold down the Menu button).
Open "Upgrade Tools" and "USB Bootstrap".
Insert a removable drive into a special USB connector on the receiver's body.
Press OK.
Wait for the firmware to be installed and the system to reboot.

If at any stage an error message pops up, you need to delete the files from the memory card and overwrite them again. Or use another firmware method.

AT modern world, no one can do without watching TV shows, reality shows, movies and series. But not everyone has the opportunity to connect expensive tariff plans, and additional packages. The alternative (modified) firmware of the Rostelecom set-top box will leave all the basic functions of interactive TV - recording, rewind, pause, but will also add many more to the main channels.

Deciding to change carrier or cancel services home television provided by Rostelecom, users are faced with the question of whether it will be possible to return the set-top box and get it back full cost. To find the answer, you need to refer to the text of the contract, which spells out the conditions and options for stopping the operation of the equipment.

Replacement and repair of a TV set-top box

How to hand over Rostelecom equipment

IP address not received;

an error occurs while searching for the server;

the picture of the broadcast freezes and breaks up, and the sound is also distorted;

no signal at all.

If there is no boot process, restarting the set-top box can help. When the reboot does not lead to a positive result, it is very difficult to identify and fix the problem personally. In this case, you will need to seek help from a specialist.

If, when the equipment is turned on, the same presentation video is constantly spinning on the screen, the cause may be incorrect settings of the set-top box or failures on the part of the operator. In the first case, you should re-set the port parameters for STB; in case of repeated problems of this kind, it is recommended to contact technical support.

If the set-top box cannot get an IP address, then most likely the reason is in the router. It could be:

damage to equipment components;

reset.

To identify the problem, it is worth referring to the router's configuration parameters, which can be done through the web interface. Here you need to clarify whether a separate connection for IPTV has been created and whether the port for the set-top box is defined.

Attention! Be sure to check if IGMP Snooping is enabled.

An error in the form of a message that the server was not found may indicate a failure on the provider's side, so only company employees can fix it.

A crumbling picture and a stuttering sound can occur in the following cases:

increased load on the Internet channel or router (solved by setting up traffic distribution, that is, reducing the speed of downloads and other operations dependent on the Internet);

mechanical damage to the cable or poor connection of connectors (replacing the fiber and reconnecting the connectors can help);

the problem of equipment operation on the part of Rostelecom (you need to call technical support).

If the set-top box displays a message stating that there is no signal, the cause may be the video input that was not correctly selected when the TV was turned on. Faulty cable or set-top box components can also be sources of error.

In situations where the user repeatedly contacts the service to eliminate equipment malfunctions, there is nothing left but to return the equipment back to Rostelecom.

It is also worth replacing the set-top box if there is a weak Internet bandwidth, usually subscribers connected to a DSL network or villagers using a Wi-Fi connection face this.

When changing the provider or when it is decided to purchase a satellite dish, as well as if you want to connect a regular cable TV, it becomes necessary to hand over a set of equipment provided by Rostelecom.

What is DOCSIS: http://o-rostelecome.ru/oborudovanie/docsis/.

If the client of Rostelecom is faced with the question of how to return the set-top box, then it is worth starting with a call to the customer support service and getting advice. In case of difficulties, you can apply with a written claim to the operator's office, or make a request orally using the hotline.

Interactive television from Rostelecom can only be connected using a special TV set-top box. The company is fighting with all its might for the TV market, therefore it sells to customers modern equipment and convenient service.

Set-top box features

Digital television is supplied based on the technical solutions of SmartLabs. It is the leading manufacturer of interactive TV equipment in our country. Consoles have a good reputation. They are bought in many countries of the world under different brands.

Today, there are about a dozen models of Rostelecom set-top boxes. The company reserves the right to decide which equipment to use in different regions of the country. Usually clients don't have to choose. But this is not scary. Wherever you live, ITV will work consistently. The only condition for this is good bandwidth and a stable Internet connection.

Modern iptv set-top boxes Rostelecom is a high-performance device, with the help of which customers get the opportunity to use all the latest developments in the field of interactive TV.

As a rule, the company supplies equipment from the STB Mini series. Four models are relevant: SML-5010, SML-5050, SML-5041, SML-5010CT.

Most often supplied to the market junior model 5010, which is more than enough for all the services of a digital TV provider.

There are other SmartLabs devices on the market under the Rostelecom brand. They were produced earlier and are still actively used in many homes of Russians. In some regions, these slightly outdated, but still functional set-top boxes are being supplied to customers. Some of them are: SML-482 HD, SML-282 HD Base, SML-292 HD Premium.

Expert opinion

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It is better to refuse the following models: Infomir MAG-250, Infomir MAG-200, IPTV RT STB HD Standart, IPTV HD 101 (103), Yuxing YX-6916A, Motorolla VIP1003. They are hopelessly outdated. The technical characteristics of the "oldies" are not good enough to "pull" modern content and services.

Comparison table of technical characteristics for some models

Model	CPU	RAM	Flash memory	Dimensions, mm	Weight, g.
SML-5010	Broadcom BCM7230	DDR3 512MB	256MB	110x107x33	130
SML-5050	Quad-Core ARM Cortex A7 @ 1.5GHz	DDR3 512MB	NAND 256 MB	110x107x33	130
SML-5041	64-bit Quad-core ARM Cortex-A53 @ 2.0GHz	DDR3 2GB	eMMC 8GB	110x107x33	130
SML-5010CT	Broadcom BCM7230	DDR3 512MB	256MB	110x107x33	130
SML-482 HD	BCM7230750MHz dual-core	DDR3 512MB	256MB	100x100x32	140
SML-282 HD Base	STi7105	256MB	128MB	150x150x55	470
SML-292 HD Premium	STi7105	256MB	128MB	150x150x55	470
Infomir MAG-250	STi7105	256MB	256MB	125x86x28	156
IPTV RT STB HD Standard	STi7105	256MB	256MB	125x86x28	156
Yuxing YX-6916A	Broadcom BCM7413(800Mhz)	512MB DDR		200x160x38
Motorola VIP1003	STi705	256MB	64MB	160x130x35	300

Set-top box from Rostelecom

The device is never delivered just like that. The kit includes:

remote control (remote control);
power adapter;
adapter;
connection wires: HDMI, network cable and composite cable;
documentation and instructions.

Standard scheme for connecting TV through a set-top box

A cable is run into the apartment, through which the router accesses the Internet.
The router distributes access to the network via Wi-Fi for mobile devices.
An Ethernet cable is connected to the computer.
The same cable goes to the TV set-top box from Rostelecom.
It, in turn, is connected to the TV with an HDMI, RCA or S-Video cable.

More clearly, the diagram is shown in the figure below.

You can connect the console in other ways:

WiFi connection. This method is rarely used. You will have to purchase a media bridge from Motorola. It is not cheap, and it is not so easy to find it today. The advantage of this approach can be considered work on the rare 5GHz band. The wireless connection is working further than usual. You can get by with additional Wi-Fi adapter. But not all consoles will work with it. Yes, and the router must be able to separate the adapter from the LAN ports.
You can also use the power connection method using PLC adapters. But for this you will need to purchase additional equipment and configure all devices for joint work. The data is transferred securely. But power surges can harm the system.

Will it be possible to watch IPTV on a TV without a set-top box?

Recently, Rostelecom has been developing the Wink service, which allows you to view digital television from computers, mobile devices and TVs with Smart TV, Android TV or Apple TV. To access, you need to install the Wink application and enter authorization data for an account with a paid subscription.

However, when concluding a contract, it will not be possible to brush aside the need to purchase equipment. After all, the service is connected only on condition that the client buys or leases the device.

Brief setup instructions

After you have wired all the equipment according to the diagram in this article, turn on the TV. A window for entering activation data will appear on the screen. You can find out your login and password in the contract, which is signed for connecting the interactive TV service.

As soon as access is confirmed, text prompts for setting up the system will begin to appear on the screen. Follow these guidelines and you will be able to customize the services to suit your needs.

Possible problems and their solution

Even a new set-top box from Rostelecom can sometimes fail. Most problems are non-critical and easily fixed. In some cases, you will need to call technical support.

But in most cases, our guide will help you.

How to reboot

To do this, press the POWER button on the remote control. When pressed, the button must be held for 10 seconds. Don't forget to point the remote at the console itself. Some out of habit direct it to the TV, because of which the signal becomes unstable.

Shows cartoon when turned on

When you first connect the device to a TV, sometimes a table is displayed on the screen, and then a cartoon. You shouldn't be afraid of this. This is a signal that the device is connected to the wrong port. Plug the cable into the LAN port that is configured for TV equipment.

"No IP address" error

This error indicates that there is no signal. The router may have been configured incorrectly. Sometimes the signal disappears due to the fault of the provider. This can be clarified by calling the support number.

If the device used to work normally, everything is in order with the settings. Try to plug all the plugs to make sure the connection is good. If the Internet is working, and the signal from the provider is working properly, the cable is damaged. Sometimes it rubs against furniture legs. You need to check the wires for integrity or replace them with new ones.

"Server not found" error

Usually this malfunction occurs due to a breakdown of network equipment. As a rule, it is impossible to eliminate it on your own. You'll have to call tech support.

Login and password do not match

During the initial setup, this error appears if you carelessly entered the activation data. Check them again in your contract. Usually they consist only of numbers. They do not contain special characters or letters.

If the problem arose as a result of changing equipment, you need to call the provider. The fact is that each device is tied to specific authorization data. And apparently, the binding process is simply not completed yet. You need to find out how long it will take for the username and password to come up.

Error "Wired interface not available"

This problem occurs when the Internet is not working well. Make sure you can access it from your computer or phone. If the network is really unstable, try rebooting the router. Sometimes rebooting the set-top box itself or poking wires helps.

The prefix Rostelecom does not respond to the remote control

This issue occurs because a control conflict has occurred. Sometimes the TV control code is the same as the equipment control code. In this case, you need to set the remote control to the set-top box using another suitable code. The process is described in detail in step by step guide at TelecomDom.