What is the job of a gas station operator? Responsibilities of a gas station operator Job Responsibilities of the Refueling Operator

05.03.2020

1.1 This instruction is the main document for the filling station operator and establishes the requirements for the operation of the filling station, the procedure for receiving the issuance, accounting for petroleum products at the filling station.

The instruction was developed in accordance with the requirements of the rules technical operation filling stations and other regulations governing the work of filling stations.

1.2 The gas station operator admitted to work must know:

Rules for labor protection at gas stations;

Norms fire safety at gas stations;

PTE and PTB of electrical installations;

Rules for working with gas station equipment;

Work on a cash register;

The work of the gas station treatment plant;

The procedure for receiving and dispensing fuel.

1.3 Operators report directly to the General Director of the gas station and Executive Director. All emerging issues on the above sections are resolved jointly with the Gas Station Manager or the Executive Director.

1.4 Working hours are shift, one person per shift. While on duty, the operator works at the cash register, dispenses fuel to consumers and does not leave the gas station premises anywhere.

1.5 The gas station operator is a financially responsible person. During his duty, he is responsible for the safety of equipment, materials, buildings and structures, goods (gasoline) and money in the cash register.

2. Taking on duty.

2.1 Operators taking over the shift are required to:

Make sure that the equipment, materials, tools are in good condition (including the cash tape of interchangeable reporting forms, etc.);

Check the presence at the workplace of all necessary documentation(according to the list);

Accept the goods currently in the tanks (gasoline), fix the level and the readings of the meters in the shift report;

Accept the cash available in the cash register, indicating the amount in the cash book.

Check the order on the territory of the gas station and in the premises of the operator's room.

2.2 All comments identified in the process of accepting a shift must be reflected in the shift log. After that, the operators sign in the shift log about the acceptance of the shift, and from that moment they are responsible for everything that happens at the gas station until the end of duty.

3. While on duty:

3.1 The operator is obliged to ensure the uninterrupted supply of goods (gasoline) to consumers.

3.2 Maintain order on the territory of the gas station and in the premises, i.e. clean regularly.

3.3 Accept incoming fuel in the following order:

Familiarize yourself with the documentation for the cargo;

Check the fuel level in the fuel truck (according to the bar);

Stop trading in the relevant type of gasoline (by hanging an information board for customers);

Measure the level of gasoline in the tank (with a log entry) before draining.

Together with the driver, drain the fuel from the tank of the fuel truck into the tank of the gas station;

Make sure visually that the tanks of the fuel truck are empty;

Will measure the level of gasoline in the tank (with a log entry) after draining;

Start selling gasoline;

Make an appropriate entry in the fuel receipt log.

The door to the control room must always be closed from the inside.

3.4 At a certain time, the collected funds must be transferred to collectors in accordance with the collection rules.

3.5 In case of failure of the email. equipment, fuel dispenser or cash register, the master is urgently called and reported to the General Director of the gas station or the Executive Director.

3.6 Upon termination of the supply of e-mail. energy, it is necessary to inform the duty service of Energo-Service LLC by tel. 434-10-14

3.7 In the event of an emergency situation (attempted robbery, fire, etc.), immediately call the relevant services and inform the management (everyone you can call). Personnel to act as instructed by the circumstance.

3.8 Everything that is done and happens during the shift must be recorded in the shift log.

3.9 Leave workplace without the permission of the chief is prohibited.

3.10 For all errors and violations, it is necessary to provide an explanatory detailed description violations.

4. At the end of duty.

4.1 Transfer the shift according to the instructions (see point 2).

4.2 All comments identified during the transfer of the shift are recorded in the shift log. After that, the operator, handing over the shift, signs in the column "handed over the shift." The operator, who has entered the shift, signs in the column “accepted the shift”.

4.3 At the end of the shift, the operators fill out the shift reporting forms and, together with the final receipt, are transferred to the Gas Station Manager for control.

Compiled by: _____________________________________

High-quality customer service at filling stations is an important factor in additionally attracting customers and increasing sales of petroleum products, related products. As a rule, the driver tries to refuel his car where there is an attractive appearance of the filling station, where there are clean gas stations, fuel dispensers, where there is a large assortment of related products on the trading floor, where operators are friendly, they provide truthful information about the quality of the fuel being filled, the motor oils sold and autocosmetics, where they offer additional services.

The work of personnel servicing each filling station is also an indicator of the work of the company - the operator of the oil products market as a whole.

5.1. Maintenance of facilities and equipment

Territory The gas station must be kept clean at all times. First of all, the area of entrance to the filling station and the area around the dispensers are cleaned, and secondly, parking spaces and exits.

summer time

Collect all rubbish;

Sweep the gas station;

Collect dust and dirt in garbage bags;

Rinse with water from a hose;

Remove excess water into the drainage system;

If necessary, apply a special detergent to the surfaces of the filling platform to be cleaned;

Clean the surface with a brush.

Remove debris from landscaping.

Cleaning up the area in winter time (each shift), the gas station employee must:

Pick up all the trash

Shovels clear the area of snow;

Remove icing with scrapers and sprinkle ice with a special reagent until dissolved.

It is forbidden to allow icing of the territory of the gas station.

During snowfalls, the territory of the gas station must be constantly cleared of snow.

Broadcasting Company and canopy supports it is necessary to wipe from dust and dirt as often as necessary to keep them perfectly clean (but at least once per shift).

When cleaning the fuel dispenser with the use of cleaning agents, it is necessary:

Protect the area intended for cleaning with traffic cones;

Apply the cleaning agent to the fuel dispenser from top to bottom (try to avoid direct contact with the filling nozzle);

Clean the filling nozzle tip with a clean cloth; wipe the nozzle, socket, hose with a clean cloth and insert the filling nozzle into the fuel dispenser socket.

Gently wash the speaker housing and wipe dry with a clean cloth.

Rinse the area around the fuel dispenser with water and remove excess water from the asphalt into the drainage system using a broom or a special brush; remove traffic cones.

Every shift it is necessary to check that all stickers on the dispenser bodies and dispense guns are in good condition. If damage is found, replace.

Premises, equipment, wells removed as they get dirty. The specific frequency of cleaning is established by the internal regulations of the enterprise, instructions to the staff.

Customer service culture

Operator Appearance

Gas station operators must wear uniform (corporate) overalls that correspond to their official position and season during the entire working time. Uniforms must be clean and ironed and match the size and gender of the worker.

During the cleaning of the premises and territory of the gas station, the gas station employee must be dressed in a change of overalls designed for cleaning.

The form in terms of the composition of the kit and the external design must comply with the recommendations for use. corporate identity filling stations of the enterprise.

The duration of the use of the form, the procedure for its issuance, storage, disposal is established at the enterprise, taking into account the current regulatory documents in the field of providing workers with overalls.

Filling station operators in working time are required to wear a badge on the right side of the chest, which must be designed according to a single model, contain corporate identity attributes, as well as information about the name of the gas station, position, last name, first name and patronymic of the employee.

The badge is an integral part of the uniform, and its absence from the uniform during working hours is a violation of the corporate style of the enterprise and labor discipline.

Gas station operators serving customers should look neat, have a neat haircut, and clean hands.

Operational control over the compliance of the filling station employees with the requirements for appearance carried out by the head of the gas station.

Rules of behavior

Filling station operators, through their activities, behavior and communication, should actively contribute to increasing the competitiveness of filling stations and maintaining the company's image in the eyes of customers as a specialized seller selling quality goods with a high level of branded service.

Operators must be polite, friendly and helpful in dealing with customers, while at the same time requiring them to strictly follow the established rules when using the equipment of the gas station.

Operators must greet and say goodbye to visitors. They are obliged to speak respectfully with customers, to express themselves clearly and clearly, to say “Thank you” for the purchase.

When serving customers, the order must be observed. In case of customer service out of turn (fire engines, Ambulance, law enforcement vehicles, etc.), the gas station operator must explain to customers who are in line for reasons of out-of-turn service.

Operator Responsibilities:

1. In direct contact with buyers, at their request or if there are doubts about the choice of the required product, in an open and accessible form, give explanations on the characteristics of petroleum products and other products offered for sale (for example, if the client walks around the hall and cannot choose or find the item he wants). However, if the buyer refuses to help, you should not follow him around, as this can irritate the buyer and discourage him from making a purchase.

To be able in an accessible form, when contacting the buyer, to talk about the quality of the sold petroleum products, LPG and quality control at gas stations with the available means (for the presence of water, mechanical impurities, measurement and analysis of density, availability of samples, passports and certificates). Be able to explain the choice of packaged oils according to the information printed on the cans.

In such a situation, it is necessary to tell the buyer: "If you need my help, contact me, I will tell you."

When advising to purchase a product, it is not advisable to impose one type of product in the presence of an assortment, offer at least two, leaving the choice to the client.

2. Promptly serve customers, showing attention and interest to them.

When receiving business information over the phone, the employee should delicately ask the client to wait with the service and apologize for the delay in service, stating the service nature telephone conversation or, for example, if for some reason the seller cannot serve the buyer (for example, the cash register has run out), it is necessary to explain the reason for the delay and assure him of an early service.

3. Thank the buyer if he fulfilled your request (for example, gave smaller coins for exchange, etc.).

4. Quickly receive incoming phone calls. When answering a phone call, you must clearly state the number or name of the gas station, your name, position, invite the caller to continue the conversation with the words: “I am listening to you” (when conducting telephone conversations, employees must be attentive and accurate).

5. Explain to customers in a clear and comprehensive manner about the promotions carried out at gas stations with the use of drawings and the issuance of prizes.

6. Don't tell the customer "I don't know," "It's none of my business," or "See for yourself, it's all there."

Do not show your personal attitude to the buyer. Each customer must be treated with courtesy, regardless of nationality, skin color, gender, age or ability to pay.

7. Do not drink alcoholic beverages, do not be in a state of alcoholic (drug) intoxication or hangover.

8. Do not use profanity, swearing, rude expressions, raised tones in conversations with clients.

Do not criticize or blame other employees of the gas station or the enterprise during customer service.

9. Do not violate the established restrictions on the sale of certain goods (sell tobacco and alcohol products to children).

10. Do not sell to consumers or store at gas stations own goods or goods not belonging to the enterprise, not to ask for tips or not to take them.

Failure to comply with these requirements by employees refers to a gross violation of the corporate culture and is the basis for the application of disciplinary measures.

In the event that the buyer is given change incorrectly, the gas station employee is obliged to remember whether he really made a mistake when counting the change and, in case of an obvious mistake, recalculate and apologize to the consumer for the calculation error.

If the employee is sure that he is right, he must perform the following actions in the presence of the buyer:

Stop serving customers, apologize, close the cash register;

Call the head of the gas station (senior operator);

Fill out the claim registration form;

Write a receipt on the absence of cash at the cash desk of the gas station employee himself;

Reflect the presence of money in the cash register in the act of withdrawing balances;

Reconcile the cash receipts with the readings on the control tape. To do this, you need to remove the financial statement, which will reflect the number Money passing through the cash desk from the beginning of the opening of the shift until the moment the report was taken and:

a) return to the buyer the money that was not issued to him, and apologize if during the verification process it is established that the amount of cash receipts is more than the amount indicated in the control tape;

b) politely notify the buyer if during the verification process it is established that the amount of cash proceeds is equal to or less than the amount indicated on the control tape, in connection with which the settlement and cash transactions were carried out correctly.

Filling station employees must take measures to prevent claims (claims) from buyers. To do this, gas station employees must check the expiration dates of the goods and the safety of the packaging and immediately remove expired goods, goods with defects or damaged goods from the shelves (daily records should be kept of goods whose sale period is less than 5 days, and weekly - for goods, the period which will expire within 15 days).

The employees of the filling station, prior to the supply of unit-packed goods to the trading floor, must carry out their pre-sale preparation, which includes: unpacking (freeing from the transport container), sorting and inspecting the goods. As well as checking: the quality of the product and the integrity of the package (by external signs), the functioning of the aerosol package, the availability of the necessary information about the product, its manufacturer (supplier), instructions for using the goods.

Pre-sales preparation of technical products includes, if necessary, also the removal of factory grease, checking the completeness, assembly and adjustment.

Facing and painted areas must be free of damage, rust and dirt.

Goods offered for sale, as well as visual advertising brochures accompanying them, must be displayed on shelves (counters) in accordance with the layout (planogram) established for each filling station.

The most consumed goods should be placed on the shelves at the eye level of the buyer. Heavy and bulky goods should be displayed on the lower shelves. The display of goods should contribute to the creation of comfortable conditions for shopping.

Price tags must clearly indicate the price of the product. The absence of a price tag is a gross violation of the rules of trade.

When working with price tags, it is important to place them in such a way that they do not obscure information about the product (brand, name, expiration date, etc.). When placing a price tag on a product, you must be guided by the following rules:

If the price of the goods is indicated on the shelf, and the product has a barcode, then the price tag is not attached to the product;

If the price of the product is not listed on the shelf and the product is provided with a barcode, it is necessary to indicate the price in the upper right corner of the front side of the product (this applies to products where there is no place for shelf price tags);

If the price of the product is indicated on the shelf, but the product does not have a barcode, it is necessary to mark the product with a special article and price tag;

On cans, the price tag should not be placed on the opening loop;

On the reverse side The price tag must be stamped and signed by the responsible person.

Equipment trading floors and premises must be maintained in good condition and clean.

Preparation of cash documents according to pre-established forms and with additions, amendments recommended by the company.

Basic rules for the acceptance, collection, re-accounting, storage and delivery of all funds received from customers.
Instructions for the design and completion of all incoming and outgoing documentation.
Limits on the balances that can be stored in the cash container, which are individually set for a particular enterprise or even for its branch.
Features of maintaining a cash book, counting all funds and compiling financial reports.
Features and operational characteristics of cash registers, terminals for servicing a variety of electronic cards and control terminals.
Rules recommended for familiarization and impeccable observance by all employees of the enterprise.

Working as a gas station operator

Cashier at the same time). 3.3.3. for non-cash payments (electronic cards of TNK): - receive from the client an electronic card, as well as information on the number of liters filled, type of fuel filled and the number of the fuel dispenser; - insert the card into the terminal and check the availability of funds on the card; - clearly tell the client the number of dispensed liters (up to a full tank), the type of fuel and the fuel dispenser number; - enable delivery of fuel in the amount specified by the client (in case of delivery up to a full tank, enable delivery of fuel in an amount not exceeding the funds available on the client's card); - after stopping the fuel dispenser, punch a check on the cash register. - give the client a card and a check punched by the terminal; 3.3.4.

Gas station operator and his duties

The structure of the job description for the operator of the gas station The structure of the job description is not established by law, therefore, instructions from different companies for the same position may differ both in the list of requirements for a candidate for a vacancy, and in the list of employee duties and other significant provisions. However, the structure in most cases remains general, defined by the rules of personnel records management.

Attention

Employers, when developing job descriptions for their employees, try to use this particular form because it allows you to take into account all the important points of a specialist's work in the company. What does she represent? A typical job description for a gas station operator includes the following main parts:

General provisions.

This section contains the basic conditions that govern labor activity gas station operator in a particular organization.

Gas station operator: job description, requirements, salary

check the completeness of the working documentation;
accept the fuel available in the tanks, fixing the volume and meter readings in the report;
accept cash at the cash desk;
evaluate the order in the working room and on the territory of the gas station.

While on duty, the operator must:

deliver fuel to customers;
carry out regular cleaning on the territory of the gas station and in the working room;
accept incoming fuel in the manner approved by the documents of the enterprise;
transfer funds to collectors at the appointed time;
upon detection of malfunctions in the equipment of the gas station, cash register and other equipment, immediately report this to the responsible person and call the master;
In the event of an emergency, contact the relevant services (police, firemen, Ministry of Emergency Situations, etc.).

Responsibilities of a gas station operator

The more detailed and fuller the duties and rights of the gas station operator are defined, the easier it is for the employee to work and the more efficient his work will be.

A responsibility. This part specifies, in comparison with the legislation, the list of violations for which an employee can be punished.

Rather, here we can talk about a certain set of professional and personal qualities. And if personal qualities are assessed, as a rule, at a job interview, then a list of the necessary professional skills of an employee can be entered in the job description of the gas station operator.

Sample job description for a gas station operator

The gas station operator training program includes the study of the following topics:- legal regulations and legislative acts regulating the work of the operator of gas stations; — types of petroleum products, their properties and characteristics; — description and principle of operation of filling equipment; - types of filling stations, options for their location on the ground; — ways to control the movement of fuel, organization of acceptance, distribution and sale (release); - taking measurements using metrological instruments(mernik, metrorod, cylinder); — checking instrumentation; — requirements for cash and reporting documentation; — labor protection and hygiene, principles of energy, environmental and fire safety; - rules for the operation of cash registers; — professional ethics service workers.

Job description of the operator of the gas station

Clarity and precise coordination in the work of all employees of the gas station.

Appear at work only in clean and tidy clothes, constantly maintain a pleasant appearance.
Provide customer service exclusively in accordance with the rules regulated by the charter of the company.
Perform all types of operations for the release of ordered goods, product sets and other elements, as well as accept funds, recalculate them and give change to the client.

Peculiarities of cash settlements

The operator-cashier of the gas station accepts funds from the client, having calculated the amount by the number of liters or the final purchase invoice.

What is the job of a gas station operator?

Home / reference Information/ Job descriptions / 1. General provisions: 1.1 This instruction is the main document for the filling station operator and establishes requirements for the operation of filling stations, the procedure for receiving issuance, accounting for petroleum products at filling stations.

Important

The instruction was developed in accordance with the requirements of the rules for the technical operation of gas stations and other regulations governing the operation of gas stations. 1.2 The gas station operator admitted to work must know: - labor protection rules at gas stations; - fire safety standards at gas stations; — PTE and PTB of electrical installations; — Rules for working with gas station equipment; - Work on the cash register; — Operation of the gas station treatment plant; — The procedure for receiving and dispensing fuel. 1.3 Operators report directly to the General Director of the gas station and the Executive Director. All emerging issues on the above sections are resolved jointly with the Gas Station Manager or the Executive Director.

OPERATOR'S JOB INSTRUCTIONS I. General Provisions

This instruction is the main document for the filling station operator and establishes the requirements for the operation of the filling station, the procedure for receiving the issuance, accounting for petroleum products at the filling station.
The instruction was developed in accordance with the requirements of the rules for the technical operation of gas stations and other regulations governing the operation of gas stations.
The gas station operator admitted to work must know: - labor protection rules at gas stations; - fire safety standards at gas stations; - PTE and PTB of electrical installations; - Rules for working with gas station equipment; - Work on a cash register; - Work of a gas station treatment plant; - The procedure for receiving and dispensing fuel.
Operators report directly to the General Director of the filling stations and the Executive Director.

In some cases, operators supervise filling station attendants. In case of emergencies at the station, the operator must be ready to solve the problem on his own, and, if necessary, to provide assistance to the victims.

Conventionally, the duties of the gas station operator can be divided into three periods:

going on duty;
duty time;
change delivery.

Start of the shift Arriving on duty, the operator is obliged to: - check the correct operation of the cash register and tools, the availability of the necessary materials (cash tape, etc.); - make sure that the documentation according to the approved list is available at the workplace; - arrange receipt of cash at the cash desk; - check the meters and take the amount of fuel available in the tanks; - make sure that there is order on the territory of the gas station and at the workplace.

Gas station operator - an employee of a gas station whose main duties include refueling vehicles with fuel materials. The operator directly communicates with the client, explains to him how to use the equipment, and makes payment for the service provided. In addition, the operator is in contact with technical equipment and must know exactly how to use it. Working with combustible material requires knowledge and compliance with fire safety requirements. The person holding this position must be a responsible person, since his work. Thus, a seemingly simple profession implies that its owner has a whole range of knowledge and skills that need to be correctly presented in the resume of a gas station operator.

Responsibilities of the gas station operator

The gas station operator dispenses oil products and keeps records of them in accordance with the requirements listed in the job description of the gas station operator. The main provisions of this document include the following points:

compliance with safety regulations;
compliance with the norms of technical operation of electrical installations;
safe operation of filling equipment;
strict compliance with fire safety rules;
Knowledge of and compliance with the procedure for working with fuels and lubricants;
observance of the procedure for the operation of treatment plants.

Also, the operator of the gas station is required to know how to accept and release oil products. In addition, he must be able to use a cash register. The petrol station operator is the responsible person. He is financially responsible for the oil products, funds and equipment at his disposal.

The governing body that controls the work of the operator is the head of the gas station or directly the shift supervisor.

Entering the shift, the operator checks the documentation, compares it with the approved list. Before starting work, the serviceability of the equipment and the cash register is checked, the shift acceptance documents are filled out, where the remains of oil products, meter readings are recorded, levels in the tanks for storing oil products are noted. If any violations are detected, appropriate marks are made in the shift log.

Having accepted the shift, the operator begins to fulfill his duties: he continuously dispenses oil products to customers, maintains order in the premises and on the site.

The applicant for the position must have a certificate of the gas station operator. In this case, he will have an advantage in hiring, especially in large, serious companies. Such a certificate is issued after passing the vocational training.

The skill level of the gas station operator is characterized by the corresponding category. There are four of them in total, the countdown starts from the second digit. The operator of the second category is obliged to carry out the minimum list of works. He must know the basic provisions of the workflow, have an idea about fire safety. An employee of the third category can work with radiators and maintain reporting documentation. After a year of work, the fourth category is assigned. This level of operator is capable of servicing pipelines and tanks. A year later, the employee receives the fifth category, which allows him to work with automated systems, carry out the issuance of petroleum products.

When compiling a resume, you must indicate the availability of documents confirming the fact of training in the specialty. The operator also indicates what rank he has.

Have you ever written a resume?

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How to write a resume for a gas station operator

The resume contains written information about the professional skills of the applicant for the position of gas station operator. A person lists his achievements, indicates the duration of work in the chosen field. It also indicates what salary a person plans to receive at a new job.

A resume for admission to the position of a gas station operator has a clear structure. information is presented on one or two sheets. A concise and concise presentation style is encouraged.

A sample resume for a gas station operator should look like this:

First of all, you need to follow the formalities and write the word “Summary” in the center. It should also be noted on behalf of whom it is drawn up.
The resume indicates its composition, in this case it will look like this: applying for the position of a gas station operator.
The next step is to provide personal information. Here they write the date of birth, address of residence, contact phone number and marital status.
Then you will need to provide information about education. This paragraph lists all special educational establishments where the applicant received education and years of study. It should also be noted in which institution the specialty of the gas station operator was trained.
If there is work experience in the specialty, it is indicated in the next paragraph. Here indicate the name of the organization and the period of work in it.
Next item: "Achievements" is the most important. It is on him that the employer will turn Special attention. Here you need to indicate what was done at the previous job, what achievements helped to improve the workflow. For example: "increased sales by 20% in 5 months." This paragraph lists what innovations were introduced into the work and what they gave the result.
Additional skills and abilities that may be required in working with the sale of petroleum products are listed in the next paragraph. The knowledge of a foreign language should also be noted here.
Then, separated by commas, you need to specify

The operator of the gas station during his work is obliged to adhere to clearly defined goals and objectives, as well as to take responsibility. At the same time, he has rights that protect his labor activity. This employee is subordinate to the administrator of the gas station. The gas station operator himself must manage the work of the tankers and the janitor. The main responsibilities include mastering the techniques of using cash registers at full capacity. You should also familiarize yourself with the operation of control terminals and devices for servicing electronic cards. Operator knowledge

All standards and regulations that relate to the work of an employee of this position. This applies to orders and orders, which are not only known for a long time, but also come in real time.

Working as a gas station operator

Work experience July 2012 - present (5 years and 8 months) Filling station shift supervisor - OAO TNK Stolitsa Moscow Sale of fuels and lubricants. Responsibilities, functions, achievements Reception, storage and distribution of petroleum products; Work with cash, at the cash desk and credit cards, conducting settlements with clients; Conducting audits, checks of the safety and condition of the entrusted property; Keep records, draw up commodity-money and other reports on the movement and balances of the entrusted property; Preparation and delivery of funds for collection; Maintenance of cleanliness at gas stations May 2011 - July 2012 (1 year and 2 months) Gas station cashier-operator - IE Kiyaykina M.
A. Sale of fuels and lubricants.

Sample job description for a gas station operator

Broadcasting Company; - clearly tell the client the number of liters dispensed, the type of fuel and the fuel dispenser number; - include the supply of fuel in the amount indicated on the ticket; - punch a check on a cash register; - cut the coupon along the tear line, stamp both halves and give the client the half due to him. 3.4. Refunds to customers only if the amount of fuel ordered by the customer does not fit in the tank.
To make a return: 3.4.1. by electronic cards in accordance with the instructions for using the terminal; 3.4.2. in cash in accordance with the instructions for using the cash register and the rules for conducting cash transactions. 3.5. Ensure the safety of money at the cash desk, namely: 3.5.1.
not allow the presence in the "operator's room" of unauthorized persons who are not related to the staff of the gas station; 3.5.2.

Job Descriptions

During the working shift, the operator's duties include: Ensuring the uninterrupted supply of petroleum products to the consumer. Maintaining order in the premises and on the territory of the gas station. Compliance with the procedure for receiving incoming motor fuel, including: — studying the accompanying documentation; – checking the level of oil products in the incoming tank; – termination of trade in the corresponding type of fuel (by notifying customers by means of an information plate); - measuring the level in the storage tank before draining and recording in the corresponding section of the log; - fuel drain; - measuring the level in the storage tank after draining and recording in the corresponding section of the log; — Entering data into the fuel receipt log; — resumption of fuel sales. Collection and transfer of funds to the collection team in accordance with the approved instructions.

Gas station operator and his duties

The main responsibilities of the gas station operator include:

organization of reception, storage and distribution of fuel;
financial settlements;
work with clients;
compliance with fire safety regulations.

This is a general and far from complete list. job duties gas station operator. A complete list of job responsibilities of the gas station operator is established in his job description - internal document, which each organization develops independently based on the characteristics of its work.
The structure of the job description for the operator of the gas station The structure of the job description is not established by law, therefore, instructions from different companies for the same position may differ both in the list of requirements for a candidate for a vacancy, and in the list of employee duties and other significant provisions.

Cashier-operator of gas station 35000 rub.

be constantly at work.

At the end of the shift, the operator must:

provide an explanatory note in case of emergency situations that occurred during the duty;
transfer duty to the shifter, fixing the transfer in the shift log.

The typical terms of reference for a gas station operator given here do not take into account the specifics of the work of a particular gas station, therefore, when developing a job description and establishing the job responsibilities of an employee, any employer can start from the list we have given, taking into account the realities of the work of their enterprise.

Job description of a cashier-operator of a credit institution

Clarity and precise coordination in the work of all employees of the gas station.

Appear at work only in clean and tidy clothes, constantly maintain a pleasant appearance.
Provide customer service exclusively in accordance with the rules regulated by the charter of the company.
Perform all types of operations for the release of ordered goods, product sets and other elements, as well as accept funds, recalculate them and give change to the client.

Peculiarities of cash settlements

The operator-cashier of the gas station accepts funds from the client, having calculated the amount by the number of liters or the final purchase invoice.

Duties of a cashier

Preparation of cash documents according to pre-established forms and with additions, amendments recommended by the company.

Basic rules for the acceptance, collection, re-accounting, storage and delivery of all funds received from customers.
Instructions for the design and completion of all incoming and outgoing documentation.
Limits on the balances that can be stored in the cash container, which are individually set for a particular enterprise or even for its branch.
Features of maintaining a cash book, counting all funds and compiling financial reports.
Features and operational characteristics of cash registers, terminals for servicing a variety of electronic cards and control terminals.
Rules recommended for familiarization and impeccable observance by all employees of the enterprise.

Attention

Be sure to take into account information about the type of fuel, which is being refueled, and the number of the fuel dispenser.

Clearly dictate to the client the amount received from him, along with this, it is necessary to name the exact number of liters, type of fuel and clarify the number of the fuel dispenser.
Connect the supply of fuel for the amount given by the client of the establishment, as well as accurately calculate the number of liters for which the payment was made from the client.
Break the check, entering into it all the information related to the transaction with a particular client.
Name the exact amount of change that the client is entitled to, as well as issue the necessary funds together with the check. It is necessary to issue a paper check and a change coin exactly at the same time.

This includes the duties of the gas station operator. Cash settlement The procedure for cash settlement, that is, determining the amount up to a full tank.

Info

Job description of the operator of the gas station I APPROVE CEO Avanti MTA LLC V.Yu. Krasavin signature M.P. Job description of the Operator of the gas station.

1. GENERAL PROVISIONS 1.1. This job description defines the goals and objectives, as well as the rights and responsibilities of the Gas Station Operator. 1.2. The operator reports directly to the administrator of the gas station.
1.3. Subordinate to the operator are Refuelers and Janitor. 1.4. The operator must be fluent in all methods of work on cash registers, electronic card terminals and fuel dispenser control terminals used at the enterprise.
1.5. The operator must know: 1.5.1. resolutions, orders, orders, other guidelines and regulations relating to the work of gas stations and the conduct of cash transactions; 1.5.2. forms of cash documents; 1.5.3. rules for acceptance, collection, accounting and storage of funds; 1.5.4.

Job Responsibilities of a Cashier at a Gas Station

Important

Make sure that once per shift, and during periods of rain and heavy snowmelt, constantly (at least once per hour), the Refueler checks the presence of water in the reservoir shafts and, if it appears, pumps it out. 3.9. To hand over a shift (to accept a shift) by completing (checking the completion) the following documents: 3.9.1.

shift report (2 copies); 3.9.2. attachment to the shift report; 3.9.3. fuel meter reading report; 3.9.4. indicator of counters for cash registers and information on revenue; 3.9.5. cash book; 3.9.6. a book on the reception of petroleum products; 3.9.7. documents for accepted fuel. 3.10. Supervise the work of subordinates, namely: 3.10.1. assign tasks to subordinates in accordance with their job descriptions and monitor the fulfillment of the assigned tasks; 3.10.2.
Among these conditions:

required education;
work experience;
professional skills;
legislative and local documents with which the employee must be familiarized before starting work.

In addition, in the same part of the instruction, the rules for hiring, dismissing and replacing an employee are established, the place of a staff unit in the organizational and staffing table is determined, and the immediate supervisor of the employee is appointed.

Official rights and obligations. Labor law obliges the employee to perform only those labor functions that are attached to him employment contract and job description(i.e., the employee has the right not to perform any other assignments). That is why this part of the instruction is the main one in the document and requires a careful and balanced approach during development.