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Introduction
1. The concept and history of etiquette
Conclusion
Introduction
Any profession imposes certain moral requirements on the people who have chosen it. Society has always presented the most high requirements to law enforcement officers.
Modern Russian society needs a solid spiritual support for reforms in the political, economic and legal spheres. Under these conditions, the importance of moral and ethical principles and norms, which have remained unchanged for many centuries, increases. Among moral qualities kindness and decency, honesty and conscientiousness, reliability, sense of duty, honor and dignity have always been considered the most significant human beings.
For employees of the internal affairs bodies, these concepts are not just high words, but the essence of the professional Code of Honor, enshrined in normative documents, service traditions of the Ministry of Internal Affairs of Russia, international standards of police conduct. In the daily activities of a police officer, an important place belongs to the culture of behavior in the service and at home, the ability to behave in accordance with the norms of etiquette, good manners, that is, adequately to the situation. Each person, especially a police officer, is evaluated not only by professional qualities, but also by appearance, manner of holding, speaking, listening to the interlocutor.
It should not be forgotten that the authority of the law largely depends on the authority of law enforcement officers, people who embody the law, on their professional skills and moral qualities, knowledge of professional etiquette and the ability to show tact and correctness, respectful attitude towards citizens. Putting on the uniform of an employee of the internal affairs bodies, a person becomes a kind of symbol of the Law and the State, therefore his purely personal ideas about good and evil, nobility and meanness, loyalty and betrayal turn almost into a matter of national importance.
AT modern society the image of an employee of the internal affairs bodies is contradictory. It has its historical roots and socio-psychological background.
Currently, there is a need to change the prevailing pattern of perception of an employee of the internal affairs bodies of Russia, to create agreement and mutual understanding between society and an internal affairs officer. The knowledge and observance of professional etiquette by the employee of the internal affairs bodies will largely contribute to the implementation of this task.
The concept and history of etiquette
Each society had its own theory of morality and, on its basis, developed rules of decency and treatment of people appropriate to its time and mores. Etiquette is intended for the practical implementation of such rules. If morality, figuratively speaking, is a general moral strategy, then etiquette provides tactical recommendations for proper behavior in certain conditions.
“Etiquette (from French - label, label) is an established order of behavior somewhere, or, in other words, a set of rules of conduct relating to the outward manifestation of a person's relationship to other people. This refers to the treatment of others, forms of address and greetings, behavior in in public places, manners and dress (style and conformity)." Psychology. Pedagogy. Ethics: Textbook for universities / I.I. Aminov, O.V. Afanasiev, A.T. Vaskov, A.M. Voronov and others; Ed. prof. Yu.V. Naumkin. - 2nd ed., revised. and additional - M.: UNITI_DANA, Law and Law, 2002. S. 473.
The rules of etiquette, dressed in specific forms of behavior, indicate the unity of its two sides: moral and ethical and aesthetic. The first side is an expression of a moral norm: precautionary care, respect, protection. The second side - aesthetic - testifies to the beauty, elegance of forms of behavior.
The words "ethics" and "etiquette" in Russian are so close in spelling and pronunciation that one involuntarily suggests the idea of their commonality in meaning. There is indeed some semantic commonality between them.
“Etiquette in its etymology (but not in content!) Has nothing in common with ethics - their consonance is accidental. The term "ethics" is based on the ancient Greek word ethos, denoting custom, character, way of thinking. As for the term "etiquette", it comes from the Old French verb estiquer, in its original meaning it included a set of rules that determined the form and order of behavior at the court of the monarch for his confidants. Ethics of law enforcement officers: Textbook / Ed. prof. G.V. Dubova. - M.: Publishing house "Shield-M", 2003. S. 317.
Many rules of etiquette cannot be fulfilled without understanding the goal, setting specific tasks for yourself, choosing the means of achieving, sometimes quite lengthy actions and analyzing the results of a moral act.
The rules of conduct that were formed in the process of human history have always been practically justified. Their expediency depended and depends on
question - in whose favor, who benefits? During the long development of mankind, many rules have changed, supplemented, many have disappeared altogether, while some have been preserved traditionally, unchanged for centuries, and perhaps millennia.
Even the ancient Greeks taught a person to think independently, to distinguish between good and evil, beautiful and ugly. They believed that the unity of the good and the beautiful reflects the harmony of man; his actions should be beautiful and virtuous.
Much attention was paid to etiquette already during the European Renaissance. The highest nobility and the nobility, competing in a peculiar way, scrupulously followed the rules of their etiquette, especially revering beauty. external behavior and some carelessness, grace and indulgence towards the weak, the ability to carry on small talk.
The first guides to conduct were Table Manners and the Clericalis Discipline compiled in 1204 by the Spaniard Petrus Alphonse. They were followed by books on the rules of conduct.
“So, in Hamburg in 1716 a book was published with the detailed title “Customs for a polite and decent conversation and life, for dealing with high noble persons, their own kind and women, as well as teaching women how to be skillful.”1 1 Shcheglov A. AT. Professional ethics employees of the internal affairs bodies: a course of lectures at 3 hours - M .: YuI Ministry of Internal Affairs of Russia, 1999. Part 2. S. 49.
In the history of Russian social thought, much attention has always been paid to the problems of ethics and etiquette. Starting with one of the first Russian philosophers - Hilarion in the XII century, through all subsequent centuries - the period of Ancient Russia, then the New and Modern Times - they were an important part of philosophical works, chronicles, epics, folk tales and other monuments of spiritual culture. A feature of ethical thought in Russia was the substantiation of spirituality as a defining characteristic of a person, the veneration of such internal moral properties as courage, honesty, patriotism, common sense, modesty and unpretentiousness in everyday life, etc. The formation of these internal personality traits was achieved through appropriate education and was associated with practical deeds, direct behavior and results of activity. In Russia there were many princes, kings, major political figures, thinkers and preachers, scientists, etc., who went down in history as spiritual mentors, enlighteners, champions of morality: Vladimir Svyatoslavovich, Yaroslav the Wise, Vladimir Monomakh, Alexander Nevsky, Dmitry Donskoy , Sergius of Radonezh, Decembrists, revolutionary democrats, who did a lot to strengthen and form the spiritual and moral foundations in society.
Generally accepted norms of behavior have always occupied an important place in the formation of spiritual culture in Russia. So, already in the XII century. Vladimir Monomakh's Teachings reflect many of the external rules and norms of behavior for young princes. “Keep silent in front of the elders, listen to the wise, have love with your peers and smaller ones; learn the language of abstinence, the mind of humility; get up before the sun, as good men do, do not be lazy, for laziness is the mother of all vices; a lazy person will forget what he knew how to do, and he will not learn at all what he did not know.”1 1 Shcheglov A.V. Professional ethics of employees of internal affairs bodies: a course of lectures at 3 hours - M .: YuI Ministry of Internal Affairs of Russia, 1999. Part 2. S. 49.
Of course, social progress also contributed to the interpenetration of rules of conduct and the enrichment of cultures. The world was getting tighter. The process of mutual enrichment with the rules of conduct made it possible to develop a mutually acceptable etiquette recognized in the main features, fixed in customs and traditions. Etiquette began to prescribe norms of behavior at work, on the street, at a party, at business and diplomatic receptions, in the theater, and in public transport.
It should be noted that in our time many of these rules are literally traditional in nature, and their practical value is very doubtful. For example, when climbing stairs, a man walks ahead of a woman, a requirement that was dictated by a woman's long, floor-length dress and candle lighting, since the man carried a candlestick and the dress could be easily stepped on. Thus, and now, partly by tradition, the man goes up the stairs in front of the woman and comes down behind.
It is customary among European peoples to shake hands when greeting.
Today, this tradition is interpreted as a sign of respect. And the reason for this custom was another reason: peacefulness, confirmation of peaceful intentions. “The outstretched and open right hand was supposed to confirm that there were no weapons in it: a stone, a knife, etc. If the other side was also peacefully disposed, an involuntary handshake followed - a greeting.”1 1 . Pedagogy. Ethics: Textbook for universities / I.I. Aminov, O.V. Afanasiev, A.T. Vaskov, A.M. Voronov and others; Ed. prof. Yu.V. Naumkin. - 2nd ed., revised. and additional - M.: UNITI_DANA, Law and Law, 2002. S. 477.
In the East, the Arabs expressed the same thought by crossing their arms over their chests, the Turkmens thrust their hands into their long sleeves, while the Chinese, when bowing, hung their arms freely at the sides.
The national psychological characteristics of each people left their mark on the requirements of etiquette. What is accepted in one country may cause bewilderment in another; what is considered decent by some peoples is unacceptable by others. True, in last years there is a significant convergence of the rules of etiquette adopted in different countries, in the direction of European rules of good form, which is especially noticeable in business practice, nevertheless, the national flavor in people's behavior is constantly present.
Different nations have different customs. Differences are due to historical and local conditions, the nature of the people and other factors. Therefore, it is unacceptable to impose the customs of one people on another. While respecting the people, we must also respect their traditions.
There is nothing more senseless than to raise the rules of politeness into a dogma, to which personal noble feelings would have to be sacrificed, good taste, natural convenience and reasonable, uninterrupted well-being. Our society should be characterized by courtesy, arising from cordiality and goodwill.
However, such courtesy and rules of conduct, which remain etiquette and are limited only to good manners, are not enough for us. Rules of conduct must be observed meaningfully, depending on the situation, place and time. Conscious adherence to the "golden rule" of morality can provide serious assistance in building the correct line of human behavior. The wording of the "golden rule" of morality is as follows: (Do not) act towards others as you would (not) want others to do to you.
2. Norms and principles of professional etiquette
The police service is complex and multifaceted. It always takes place in front of people, in communication with them, and is often associated with an intrusion into the sphere of human relations, feelings, and emotions. Therefore, each employee must know his job perfectly and possess traits that would help him, with all the severity and decisiveness of his actions, to keep his high appointment clean. Of paramount importance are such qualities as politeness, modesty, endurance, tact, mutual respect, discipline, readiness to help at any time, the ability to listen to critical remarks addressed to oneself and correct a mistake without offense.
“The culture and ethics of police work are manifested in different forms: in the ability to rationally organize your working day and persistently carry out all the planned activities (sequence), competently draw up official documents (competence), correctly express your thoughts (erudition).”
To greet cordially, to thank, to listen attentively to a citizen, to treat women and elders with caution, to be able to sincerely apologize for any awkwardness - all this does not require special efforts and stress, but is mandatory in relationships with people. Such qualities are initially brought up in the family, and subsequently they are developed and improved in the team.
Police officers need to strive to ensure that high culture and strict observance of the law become their hallmark. For the population, the image of an employee of the internal affairs bodies (police) should be inseparable from ideas about the best human qualities.
It is well known that an employee has to deal most often with a special contingent of people who have broken the law or violated public order. And here two extremes are unacceptable. The first is complacency, a lack of understanding that various coercive measures are applied to socially dangerous elements, up to weapons and special means. The second extreme is excessive suspicion, captiousness, distrust of any guilty or stumbled person. With this approach to business, it is easy to imagine that the vast majority of the population are potential offenders. Therefore, a police officer must always skillfully combine measures of persuasion, public influence and coercion - this is one of the defining requirements for law enforcement. Along with the application of the penalties provided for by laws, real and serious concern for the prevention of crime is necessary.
The actions of police officers, with all the severity and determination, must always be fair and understandable to the general public; Only in this case can one count on mutual understanding of people, their support and assistance. In turn, in the actions of an internal affairs officer, first of all, a respectful attitude to human dignity should be clearly visible; It is no coincidence that one of the four principles of the Russian police activity is respect for the rights and freedoms of man and citizen.
Strict adherence to the rules of etiquette is an important condition for a high culture of employee behavior. But even the most detailed observance of these rules does not guarantee behavior appropriate to the situation, since real circumstances are so diverse that no norms and rules are able to cover them completely. To avoid all mistakes, it is necessary to develop a sense of sincerity and the emotional empathy associated with it in relation to the interlocutor. It's about tact. A developed sense of tact allows the employee to determine the proper measure in expressions and actions, in showing interest in another person. It is tact that allows you to find a way out of a problematic conflict in communication, without detracting from the dignity of other people and without reducing your own.
“Professional tact is a manifestation of restraint, foresight and decency in communication with others. Tact implies a careful, attentive attitude to the personality of the interlocutor, excluding the possibility of touching some of his “sore strings”. This is the ability to tactfully, correctly bypass, if possible, issues that can cause embarrassment among others. This is the ability to say or do something by the way, without unnecessary "excesses", importunity and unceremoniousness.
Tact is closely related to such etiquette norms as politeness, correctness, modesty.
Politeness is a moral quality that characterizes the behavior of a person for whom respect for people has become a daily norm and a habitual way of dealing (treating) with others. This is an elementary requirement of a culture of behavior; it includes attentiveness, benevolence, readiness to help the needy.
Correctness is a special shade of politeness, which consists in the ability to keep oneself within the generally accepted norms of decency in any situation. To show correctness means to preserve one's dignity.
Modesty is one of the most important norms of etiquette. A modest person never considers himself an outstanding person and does not brag about his achievements, even if they are obvious. A modest person, without giving up self-esteem, always compares it with the opinion of others about himself. But modesty does not mean self-humiliation, renunciation of pride, independence, independence in behavior and self-expression. It expresses genuine respect for people, the limitation of one's own needs by the material conditions existing in society, as well as a critical attitude towards oneself.
An educated police officer must be able to behave, know how to act in a given situation, showing restraint, maintaining his human dignity and not detracting from the dignity of other people.
“By creating models of behavior in various situations and explaining how to behave, etiquette instills in a person proper manners and the best moral qualities: mercy, humanity, responsiveness, kindness.”1 1 Shcheglov A.V. Professional ethics of employees of the internal affairs bodies: a course of lectures at 3 hours - M .: YuI Ministry of Internal Affairs of Russia, 1999. Part 2. S. 57.
A law enforcement officer who has firmly mastered the rules of good manners becomes freer, he gains self-confidence, adequate self-esteem, tolerance for the weaknesses and shortcomings of other people.
3. General rules police behavior
The high demands placed today on the morality and cultural level of an employee are due to the fact that he is forced to daily intrude into complex areas of human relationships, acting as an arbiter in acute conflict situations that affect the fate of many people. Moral education, genuine culture allow the employee to overcome subjectivism, limitations personal experience to understand the motives, interests and aspirations of other people. Due to the specifics of official activity, he has no right to be biased, rude, callous.
Any mistake or oversight in police work, a case of unworthy behavior, lack of culture, impoliteness can immediately receive a wide response and, acquiring rumors and speculation, cause people to have a distorted idea of the activities of law enforcement agencies, undermine the authority of a particular service and unit.
Based on the experience of the bodies and departments of internal affairs, there are general recommendations on the rules of conduct for a police officer in various situations, both in official and off-duty situations.
“An employee of the internal affairs bodies must have a sense of dignity - a sense of respect for himself and others. To respect others means to observe certain rules of decency, which are the key to harmonious relations between people. 1 1 Psychology. Pedagogy. Ethics: Textbook for universities / I.I. Aminov, O.V. Afanasiev, A.T. Vaskov, A.M. Voronov and others; Ed. prof. Yu.V. Naumkin. - 2nd ed., revised. and additional - M.: UNITI_DANA, Law and Law, 2002. S. 494.
You should value your word. Don't promise what you can't deliver. If the promise is given, then it is necessary to fulfill it, otherwise the authority will suffer. As a well-mannered person, one should show respect for other people in everything.
To a certain extent, the authority of an employee of the internal affairs bodies depends on the correct behavior and actions.
The employee must remember that his appearance must be impeccable.
“We should not forget that appearance is a reflection and characteristic of internal culture, and that neatness and smartness emphasize respect for others and thus give the right to respect for oneself.”2 2 Ibid., p.495
A police officer must always have a neat appearance, drill smartness, behave with dignity, not slouch, walk with a firm and energetic step. A well-fitted shape emphasizes the slimness of the figure, physical strength. While in uniform, a police officer must refrain from carrying shopping bags, bulky items, visiting markets, and solving other everyday issues. It is strictly forbidden to use the services of trade, cultural, community and other institutions on preferential terms, as this leads to affairs in the eyes of the population.
In dealing with citizens, certain rules must also be observed. When addressing a citizen, you must first greet him, putting your hand to the headdress, introduce yourself - name the position, rank and surname, briefly state the reason or purpose of the appeal. In this case, one should not call the citizen to oneself, but approach oneself. He must state his demands and remarks in a courteous and convincing manner; the explanations must be listened to carefully, without interrupting the speaker.
When a citizen turns to a policeman, he must be listened to carefully, answered the question or explained where to go to solve it. If necessary, calmly, without irritation, repeat the answer and explain its meaning. In no case should a citizen be pointed out to the insignificance of his request.
“An employee must act clearly, professionally competently, invariably showing sympathy, goodwill and respect for the interlocutor. After all, as a rule, people turn to the police in difficult situations, and the duty of an employee is to help people in their trouble.”1 1 Psychology. Pedagogy. Ethics: Textbook for universities / I.I. Aminov, O.V. Afanasiev, A.T. Vaskov, A.M. Voronov and others; Ed. prof. Yu.V. Naumkin. - 2nd ed., revised. and additional - M.: UNITI_DANA, Law and Law, 2002. S. 496.
You should never respond with harshness for harshness, rudeness for rudeness. A calm, firm and friendly manner of address is the best means of eliminating a negative reaction and creating a normal atmosphere for conversation.
It is especially important to observe the norms of official ethics and culture of behavior when imposing a fine or applying another form of punishment in relation to a violator of public order, rules traffic So in this case, punishment is not an end in itself, but a means of education. In addition, the police officer is obliged to calmly, politely and clearly explain to the violator the nature and gravity of the guilt and show the possible consequences of the violation. It should be remembered that the very conversation of an employee with a violator is an effective means of education, therefore, if the violation is minor, it is quite legitimate to confine oneself to a remark.
It is important to firmly remember that although a police officer should be principled in matters of protecting public order and the safety of citizens, this does not mean that he should approach any violation with maximum severity.
An essential aspect of the work of the police is to help citizens who find themselves in difficult circumstances. Children, the elderly and the disabled, women with young children may find themselves in such a position.
“An employee should treat teenagers with the same courtesy as adults. Instructions and remarks to children (teenagers) are made taking into account their psychology and level of development. For young and middle children school age the appeal to “you” is used, and the elder - to “you”.1 1 Psychology. Pedagogy. Ethics: Textbook for universities / I.I. Aminov, O.V. Afanasiev, A.T. Vaskov, A.M. Voronov and others; Ed. prof. Yu.V. Naumkin. - 2nd ed., revised. and additional - M.: UNITI_DANA, Law and Law, 2002. S. 497.
The employee should not disregard the pranks and other thoughtless actions of children. It is necessary to stop them and make the necessary remark, explain how to behave on the street. However, the criminal actions of minors in relation to police officers must be resolutely suppressed.
Employees do not interfere in disputes and quarrels of a private nature, except in cases where there is an immediate danger to the life and health of citizens, a violation of public order is allowed, illegal actions are committed.
An employee often deals with vagrants, persons in a state of intoxication, drug addicts. In such cases, he must, if necessary, be ready to provide first aid, send people to the hospital, locate missing persons, and provide assistance to the injured. Humane rather than punitive methods should be preferred in this work.
A police officer must be able to identify offenses carried out deliberately, out of hooligan, mercenary or provocative motives. In these cases, he must immediately and with all determination stop the illegal actions. The activities of the employee in this situation are regulated by the relevant service instructions, however, in these cases, he must adhere to certain standards of professional ethics.
Upon detection of illegal actions, a police officer is obliged to demand their termination, reasonably explain to the violator the provisions of the relevant legal documents. These arguments should be presented in a polite, tactful and persuasive manner. It is necessary to take all measures to ensure that the illegal nature of the actions of the violator becomes obvious to others, would cause them a negative reaction, readiness to support the police.
When detaining an offender, especially in the presence of citizens, a police officer is obliged to show maximum restraint and calmness, to act in accordance with the situation. The use, in necessary cases, of physical force and special means, the use of other forms of coercion should not be demonstratively rude. You should not enter into arguments with others, resort to harsh expressions or gestures, or perform any actions that provoke a complication of the situation.
If a police officer was forced to use physical force or weapons (to kill) during detention and injured or wounded the offender, he is obliged to provide emergency medical assistance to this person, and in case of death - to ensure the protection of the body of the murdered.
The employee must show special restraint and tact in conflict situations, taking all possible measures to stop them.
“In conflict situations, the employee is guided by the usual norms of professional ethics, but he observes them with particular care. It should be firmly remembered that the slightest tactlessness, harshness, rudeness, irritability (as well as a manifestation of indecision and weakness) can lead to the development of a conflict and support from others around the offender. And vice versa, correct, lawful, confident and resolute actions, self-control and calmness can arouse the sympathy of citizens and ensure their assistance. 1 1 Psychology. Pedagogy. Ethics: Textbook for universities / I.I. Aminov, O.V. Afanasiev, A.T. Vaskov, A.M. Voronov and others; Ed. prof. Yu.V. Naumkin. - 2nd ed., revised. and additional - M.: UNITI_DANA, Law and Law, 2002. S. 499.
If the violator reacts excitedly to the comments, it is necessary, without entering into arguments and disputes with him, to let him calm down, and then explain that in his actions the police officer is guided not by hostile feelings or negative emotions, but by the interests of society, the need to protect public order and tranquility citizens. Explaining to the offender the illegality of his actions, it is necessary to refer to the relevant laws, regulations and other regulatory legal acts.
The norms of official ethics and culture of behavior are strictly observed during interrogation, where they almost completely coincide with the specific requirements for the professional activities of employees of the internal affairs bodies. A calm, patient, sympathetic and friendly tone when interrogating a victim or a witness helps a citizen to overcome excitement, remember and convey in detail the circumstances of what happened. Calmly, patiently and politely, but at the same time firmly and strictly, without flirting and threats, one should interrogate the accused or suspected of committing a crime.
A search requires sensitivity, restraint and calmness, since it affects the interests of the accused's family members and has a strong emotional impact on them. In this case, moralizing, mocking or condemning remarks, as well as statements about the way of life or things of the searched are strictly prohibited.
Professional ethics imposes a number of requirements on all police officers. These norms determine the special, moral responsibility of the leading personnel of the law enforcement system.
The boss must constantly set an example of organization, discipline, conscientious attitude to business, instill in his subordinates a sense of attentive attitude towards citizens, especially when resolving requests, statements and complaints, demand from each employee an exemplary appearance and smartness. Tact, courtesy, courtesy, friendliness are the essential qualities of a leader.
Any boss is only an executor of the laws on which his power, rights and duties are based. But as a person, as a member of the collective, he is a comrade to all who serve with him.
“The requirements of the Code of Honor for the ordinary and commanding staff of the internal affairs bodies of the Russian Federation are applicable to every employee of the internal affairs bodies, regardless of position, rank or other official status.”1 1 Psychology. Pedagogy. Ethics: Textbook for universities / I.I. Aminov, O.V. Afanasiev, A.T. Vaskov, A.M. Voronov and others; Ed. prof. Yu.V. Naumkin. - 2nd ed., revised. and additional - M.: UNITI_DANA, Law and Law, 2002. S. 500.
The quality of the work performed and the moral and psychological atmosphere in the unit largely depend on the culture of behavior, the correct style of managing people, the relationship between the leader and subordinates.
The reception of citizens by responsible employees of bodies, divisions, institutions is one of the main factors contributing to the propaganda of the activities of law enforcement officers. A citizen invited for a conversation should be received at the appointed time, show interest in the conversation. You should not look at documents that are not relevant to the conversation, since the slightest sign of indifference will seriously interfere with the creation of an atmosphere of trust in the conversation with the visitor.
If the visitor is required to submit his application in writing, but finds it difficult to do so, he should be given the necessary assistance.
If the question addressed by the visitor cannot be resolved, then the citizen should be given the address or telephone number of persons whose competence includes solving this problem. In case of refusal of the visitor's request, it is necessary to explain the reasons for the refusal and the procedure for appealing the decision.
At whatever time of the day and on whatever issue a citizen turns to the police department on duty, he must be carefully listened to and given an exhaustive answer. In no case do not indicate to the citizen the insignificant reason for his visit.
A person who superficially mastered moral principles and good manners can make a good impression, but such a level of culture is of no value to people responsible for law and order and security in the state and society. It is important to remember that any form of politeness is appreciated and accepted by people with genuine sincerity, truly high and disinterested motives.
Conclusion
The norms and rules of communication in the internal affairs bodies are expressed in professional etiquette, which is determined and enshrined in charters, orders, instructions and regulations on service. The etiquette of police officers is an integral part of their moral and aesthetic culture, which includes established norms of behavior, both in the service teams themselves and in communication with citizens.
Each employee of the internal affairs bodies should remember that his activities take place in front of many citizens and in communication with them. Being in the service, he is a representative of the authorities and the authority of this authority among the population depends on his behavior. Therefore, each employee must know his job perfectly and have features that would help him, with all the severity and decisiveness of his actions, maintain the high rank of a law enforcement officer.
In recent years, there has been a large turnover of personnel in the internal affairs bodies; a large number of citizens, and each sets a different goal in his service. There are employees who in the service seek to earn money in an illegal way. This is facilitated by both social prerequisites and personal qualities of a person.
Studying, even getting to know ethics, in my opinion, to a certain extent can help prevent professional deformation of consciousness, help answer the question of what and how to do so that there are more decent people. However, a person who superficially mastered the moral principles and rules of good taste can make a good impression, but such a level of culture is of no value to an employee of the internal affairs bodies. You need to be a cultured person, and not seem like one. You need to follow the rules of etiquette not according to your mood, but constantly, systematically.
Employees of the internal affairs bodies should strive to ensure that a high culture and strict observance of the law become their hallmarks. For the population, the concept of "policeman" should be inseparable from the idea of the best human qualities.
List of used literature
professional ethics morality
1. Code of honor of the rank and file and commanding staff of the internal affairs bodies Russian Federation.
2. Psychology. Pedagogy. Ethics: Textbook for universities / I.I. Aminov, O.V. Afanasiev, A.T. Vaskov, A.M. Voronov and others; Ed. prof. Yu.V. Naumkin. - 2nd ed., revised. and additional - M.: UNITI_DANA, Law and Law, 2002.
3. Pylev S.S. Spiritual, moral and cultural foundations of the activities of the police and militia in Russia (history and modernity). Monograph. - M. 2003.
4. Shcheglov A.V. Professional ethics of employees of internal affairs bodies: a course of lectures at 3 hours - M .: YuI Ministry of Internal Affairs of Russia, 1999. Part 2.
5. Shcheglov A.V. Professional ethics of employees of internal affairs bodies: a course of lectures at 3 hours - M .: YuI Ministry of Internal Affairs of Russia, 2001. Part 3.
6. Ethics of law enforcement officers: Textbook / Ed. prof. G.V. Dubova. - M.: Publishing house "Shield-M", 2003.
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Professional ethics of police officers
Business communication and etiquette.
Communication (communication) is a way of being a person in terms of mutual relations, interaction with other people. In the process of communication, people exchange information - thoughts, ideas and emotions, as a result of which a certain form of relationship and mutual influence is established between people, aimed at achieving a certain business expedient result. The ethics of business communication is the sum of moral and ethical requirements, principles, norms and rules developed by science, practice and world experience, the observance of which ensures mutual understanding and mutual trust of the subjects of business communication, increases the effectiveness of contacts and the final results of their joint actions.
At the heart of business communication lies the solution of an important service issue, a responsible specific case concerning the fate of people, material and financial costs, and often legal relations with very unpleasant consequences for the subjects of communication. Therefore, the moral side of positions, decisions and the social result of communication plays a huge role. In addition, when it comes to a leader, the ethical content of communication directly affects the moral views of subordinates and, consequently, the quality of their performance. Therefore, knowledge and possession of the ethics of business communication is an indicator of the professional culture of a law enforcement officer, the degree of his compliance with modern requirements.
The exchange of information forms a certain psychological attitude in the subject of communication. Depending on the attitude, the nature of communication occurs at one of four levels of communication:
one). The contactee position is based on false ideas and therefore must be overcome and discarded.
2). The ideas that conditioned the position of the contactee are inherently correct, but are an obstacle to achieving the desired result, so they need to be overcome and debunked.
3). The ideas underlying the contactee's position are correct, but have nothing to do with this issue.
four). The position of the contactee is based on correct and fruitful ideas, it is necessary to analyze them in accordance with one's own ideas.
Business communication should be based on certain moral principles, among which the following are the main ones:
1. Business contacts are based on the interests of the business, but in no case are personal interests and not their own ambitions. Despite its apparent banality, it is this principle that is violated most often, because far from everyone and far from always finds the ability to give up personal interests when they conflict with the interests of the case, especially when this can be done with impunity and the only judge of the deed. will have a conscience.
2. Decency, that is, an organic inability to dishonest act or behavior, based on such developed moral qualities as:
Sharpened conscience;
The ability to behave equally with any person, regardless of his official or social status (J.-J. Rousseau argued: "The highest virtue is to be the same with a beggar and a prince");
Moral stability, manifested primarily in the fact that under no circumstances does a person compromise his principles;
Obligation, accuracy, responsibility, fidelity to one's word.
3. Goodwill, that is, an organic need to do good to people (good is the main category of ethics).
4. Respect, that is, respect for the dignity of the contactee, which is realized through such educated moral qualities as: politeness, delicacy, tact, courtesy, caring.
Etiquette is a stable order of conduct, a set of rules of polite behavior in society. Etiquette rules are the behavioral language of cultural communication. In office etiquette, the main thing is the correspondence of manners, appearance, speech, gestures, facial expressions, posture, posture, tone, clothing to the nature of the social role in which communication takes place. This requirement is of particular importance when participating in a strictly regulated ceremonial, where certain official forms of behavior officials should not go beyond rigidly established limits, failure to comply with the requirements of etiquette due to their ignorance or disrespect for them is perceived as an insult to personal dignity and often causes conflicts or, at least, causes justified disapproval.
Strict adherence to the rules of etiquette is an important condition for a high culture of behavior. This is the “clothes” by which they “meet”, by which they make the first impression of a person. But even the most scrupulous knowledge and observance of these rules does not guarantee the corresponding behavior of a person, because the real circumstances are so diverse that no rules and norms are able to cover them completely. To avoid all mistakes, it is necessary to develop a sense of emotional empathy with the contactee, which is called tact. A developed sense of tact allows a person to determine the proper measure in expressions and actions, in showing interest in another person.
Professional tact.
Professional tact is a manifestation of restraint, foresight and decency in communication with others. Tact implies a careful, attentive attitude to the personality of the interlocutor, excluding the possibility of touching any of his "sore strings". This is the ability to tactfully, correctly bypass, if possible, issues that can cause embarrassment among others. This is the ability to say or do something by the way, without unnecessary "excesses", importunity and impudence. The manifestation of tactlessness is an unmistakable evidence of a lack of culture, an indicator of rudeness and bad manners. It is important to constantly remember that the observance of etiquette and the manifestation of tact is not just an obligatory element of communication, but an integral part of the spiritual culture of the individual, especially the personality of the leader - an indispensable condition for the positive results of business communication and the authority of law enforcement agencies in general. Business communication between law enforcement officers, both among themselves, in service teams, and with citizens, can occur in various situations and take a variety of forms. Let's point out the main ones:
I. Everyday office communication.
1) Conversations, meetings, negotiations.
2) Reception of visitors.
3) Meetings, meetings, meetings, conferences.
4) Visiting organizations, institutions.
5) Visiting citizens at the place of residence.
6) Duty, patrolling, security.
II. Specific forms of official communication.
1) Communication in the service team:
a) subordinated forms of communication;
b) communication between colleagues.
2) Communication between teachers and students in the learning process.
3) Business contacts with foreign citizens.
III. Extreme forms of official communication
1) Communication in a conflict situation.
2) Communication with participants in rallies, demonstrations, public demarches.
3) Communication with the detainees during the search.
4) Communication with the special contingent.
IV. Non-verbal and non-specific forms of communication
1) Public contacts with journalists, interviews.
2) Speeches on radio, television, in the press.
3) Telephone, teletype, radio communication.
4) Business correspondence, resolution.
In addition, in all these forms of communication, great importance is attached to the so-called accessories, which are included as elements in the etiquette rules of communication. These include: the culture of speech, text, appearance, facial expressions, tone, gestures. For each of these elements, there is a set of specific rules that should also be carefully followed.
Ethics of business conversations, meetings, negotiations.
The results of the professional activities of law enforcement officers largely depend on personal meetings, conversations, meetings. The ethical requirements for their conduct are necessary condition, which allows you to find the right decision, smooth out sharp corners and get out of difficult or unpleasant situations with dignity.
A properly conducted conversation is the most favorable and often the only way to convince the interlocutor of the validity of your position, to force him to accept your decision and conditions.
In law enforcement activities, there are situations when there is a need to obtain this or that information from a person who avoids conversation. Even in these situations, you need to remember that the person you have been able to win over will be of much more help to you than the one you are trying to get to talk to you.
When preparing for a conversation, it is recommended to study the interlocutor. What position does he occupy? How does he treat you? What kind of person is he? What are his intentions? It is good to know the main points of the interlocutor's biography, the range of his personal interests, including his favorite pastime, hobby.
The time allotted for the meeting should be freed from other business. At this time, you can not appoint other meetings and make those invited to wait in the reception. It is not customary to drag out a meeting beyond the time allotted for it, unless, of course, this is related to the resolution of an important issue.
When conducting a meeting and conversation, it is important to take into account not only their strategy and tactics, but also pay attention to the "little things" of etiquette, which can grow into circumstances that seriously affect the outcome of the meeting.
Speech and style of presentation are of great importance in conversation, negotiations. Timbre, intonation, clarity of pronunciation, loudness of voice - these are facts that psychologically affect the interlocutor, cause him respect, sympathy for you or, conversely, negative emotions.
You need to be careful with the use of foreign words and expressions. The use of words incomprehensible to the interlocutor - not The best way show your erudition and education. This not only does not contribute to a better mutual understanding, but also causes irritation. It has long been noticed among the people: whoever thinks clearly, he clearly states.
The conversation must be conducted calmly, without raising your voice and not showing your irritation, even when there are grounds for this. Hotness, haste are bad helpers in conversation.
Be attentive and considerate to the interlocutor, appreciate his arguments, even if they are weak. Experts believe that nothing has such a negative effect on the atmosphere of a business conversation as a contemptuous gesture, which means that one side discards the arguments of the other without the slightest effort to delve into their content.
AT business communication especially important is the ability to listen carefully. The ability to listen to an interlocutor in a difficult situation is a guarantee of mutual understanding, without which business relationships may not work out. Therefore, the basic ethical rules for effective listening in such communication have been developed. These include:
The ability to set yourself up for a wave of internal interest in the topic of a business conversation, dispute, meeting;
Identification for oneself of the main thoughts of the speaker (reporting information) and the desire to correctly understand them;
A quick comparison of the information received with one's own and an immediate mental return to the main content of the message, dispute, conversation.
Listening carefully and not even expressing his opinion, the employee must still be an active, and not a passive participant in the conversation, discussion, dispute.
Don't jump to conclusions. It is such subjective assessments that make a citizen take a defensive position in relation to an employee. Always remember that such assessments are a barrier to meaningful communication.
Do not let yourself be "caught" in a dispute on inattention. When you mentally disagree with a speaker, you tend to stop listening and wait your turn to speak.
Try to express understanding. While listening, reflect on what was said in order to understand how the interlocutor really feels and what significance the information is trying to convey to you. Try to mentally imagine yourself in the place of the interlocutor. Such communication means not only the approval of the speaker, but also allows you to more accurately understand the message.
Don't ask too many questions. Try to limit yourself to questions to clarify what has already been said. An excessively large number of questions to a certain extent suppresses a person, takes away the initiative from him, puts him in a defensive position.
Never tell the interlocutor that you understand his feelings well, such a statement serves more to justify your own (not always successful) attempts to convince the interlocutor that you are listening to him. In addition, such communication will call into question the credibility of you, and the conversation will most likely stop altogether.
Don't give advice unless asked. But in cases where you are really asked for advice, use the techniques of analyzing listening to establish what the interlocutor really wants to know.
We have to admit that not all law enforcement professionals know how to listen. Summing up some of the above, we highlight a few necessary ethical precepts that help you learn to listen for the benefit of yourself and for business. Listening, you need to:
Forget personal prejudices against the interlocutor;
Do not rush to answers and conclusions;
Distinguish between facts and opinions;
Make sure that your speech is as clear and precise as possible;
Be impartial in assessing what you have heard from the interlocutor;
Really listen, and not pretend to listen, not be distracted by extraneous thoughts.
Often we inattentively listen to the interlocutor due to lack of patience. The interlocutor, in our opinion, takes too long to get to the point of the conversation. We get annoyed: it seems to us that in his place we would conduct a conversation differently. This position is of no use. You have to be patient, reckon with the manner of conversation of the interlocutor.
All forms of business conversations should have one result - correct understanding, which is impossible if you do not know how to listen to the interlocutor. Understanding is primarily the ability to predict. If, after listening to the interlocutor, you can imagine what actions will follow the conversation, then you have managed to correctly understand him.
Try to logically plan the entire process of listening, remember first of all the main thoughts expressed by the interlocutor. During the conversation, try to mentally summarize what you heard 2-3 times and it is better to do this during pauses in the conversation. Remember that your tendency to anticipate what will be said next as you listen is a sign of active thinking, which is good method remembering the main points of the conversation.
To summarize, success in business conversation, the negotiations can be greatly facilitated if you follow certain rules that are drawn up by experts in the field of business communication:
Write a conversation plan in advance, work out the most important formulations;
Apply the provisions of psychology about the periodic impact on the interlocutor during the conversation, namely: alternate unfavorable moments with favorable ones, the beginning and end of the conversation should be positive;
Constantly remember the driving motives of the interlocutor, his interests, his expectations, his position, self-esteem, pride;
Express your thoughts and suggestions clearly, concisely and clearly;
Never, in any situation, insult or offend the interlocutor, be polite, helpful, tactful and delicate with him;
Never treat others with disdain;
Compliments speak in moderation;
Always, when possible, recognize the correctness of the interlocutor;
Avoid empty conversation, distractions on extraneous topics that violate the logical course of the conversation.
Reception of the population.
Reception of citizens by responsible employees of bodies, divisions, institutions and educational institutions is one of the main factors contributing to the propaganda of the activities of law enforcement officers and strengthening their connection with the population.
To implement this installation, it is necessary to first carry out work to inform the population through the mass media of the days and hours of reception, indicating which specific managerial person receives visitors. In addition, information for visitors is posted directly in the department in a conspicuous place, which gives schedules for receiving visitors with a specific indication of which heads of departments and services are receiving, which the visitor can contact to make a decision on the issue of interest to him. In the duty unit or at the secretary, assistant, a special journal is started, in which the surname, name and patronymic, address, telephone number and the question with which the applicant addresses this or that official are recorded.
The manager must be competent in the questions to which he has to give answers to visitors, for which, knowing in advance the questions of their interest, he consults with specialists from the relevant services.
The manager receiving visitors must be attentive to the applicant, listen to everyone without haste, without interrupting, showing respect and tact, must be psychologically prepared for the perception of the applicant, who can be overly emotional, verbose, even aggressive. He must master the methods of neutralizing these manifestations and be able to lead the conversation into a calm channel.
The head of the reception should strive to give the most comprehensive answers to the questions of the applicants, solving them both with specialists from services or departments, and with the relevant bodies and departments, on which the solution of the problems posed by visitors depends. The solution of the problems posed by visitors depends on the same. In the same case, when the host manager is unable to answer the question, he informs the visitor that he will be given a written (if required) or oral answer, while determining the response time. This is to ensure that the visitor leaves the unit satisfied both with the nature of the meeting with the leader and with the results of that meeting.
Recently, such forms of communication with the population have appeared as a helpline (the so-called "direct line") or a special box for letters, complaints and statements of citizens put up in duty units, in which they report certain actions of law enforcement officers. These forms also enable senior officials to keep abreast of public opinion about law enforcement activities requiring authorization.
At the end of the year, the duty unit (or employees of the secretariat) prepares an analytical report on letters, statements and complaints from citizens who were at the reception or sent relevant oral or written messages. It is desirable that this oral or written material be brought to the attention of the population through the mass media, which will certainly help to increase the authority of law enforcement agencies among the population and strengthen their capabilities in an uncompromising fight against crime.
The above material contains recommendations in relation to the conditions of activity of grass-roots bodies. If we are talking about higher authorities, then the functions described in this material as related to the competence of duty units are transferred to the jurisdiction of headquarters units or special reception rooms that exist in some departments.
Communication within the work team.
Service relations affect the mood of people, create that moral microclimate, without which the existence of the team is impossible. Normal service relations are formed on the basis of two basic requirements: responsibility for the cause and respect for colleagues.
Responsibility implies an honest and binding attitude to one's word and deed. An optional person, a talker brings harm not only by his personal behavior, but also creates an atmosphere of irresponsibility and indiscipline around him.
The business environment to a large extent also depends on respect for colleagues, the ability to insist on something, and give in to something, the ability to defuse a conflict situation. Respect for colleagues is to a large extent manifested in the ability to take into account their interests, show concern, and do small but pleasant services.
Service relations are somewhat different from everyday ones, which leaves its mark on the requirements for the behavior of colleagues. If, for example, in a cafe or restaurant, the main priority for women and men is the priority of the lady, then in official relations this priority often recedes into the background and is replaced by the priority of the boss.
Law enforcement is associated with complex, rapidly changing situations, significant risk, which causes an increased likelihood of various conflicts - interpersonal and intergroup. For successful work It is important to anticipate the possibility of conflict situations and know how to get out of them. If it was still not possible to avoid the conflict, then you need to be able to resolve the problems that arise painlessly and with minimal losses.
The life of the service team cannot do without critical remarks addressed to colleagues. And here it is especially important that this criticism be constructive, and not be the result of any grievances or interests. It should be perceived by the person as deserved. And for this, it must meet the basic requirements for it.
First, be businesslike and objective. Unfortunately, there is also the so-called pseudo-criticism.
Secondly, criticism should be tactful and benevolent, taking into account the positive qualities and merits of the criticized. Its task is not to humiliate a person, but to help him improve, to show ways out of this situation. Criticism is always perceived as unfair if it carries only a negative charge. Conversely, a fair assessment of the positive and negative aspects in the activities of employees has a beneficial effect.
Thirdly, criticism must have its specific subject. Great harm is done when, instead of evaluating a person's specific actions, his personality and character are criticized. This can cause anger, indignation of the criticized, a desire to justify itself at all costs, since a person considers himself, and quite justifiably, undeservedly offended. And specific instructions for certain actions or behavior of the employee relieve tension. Therefore, they are always preferred.
Fourthly, criticism requires a specific approach, taking into account the characteristics of a person's temperament and character. One will react to the remarks painfully, but will quickly calm down and return to normal, they may, as they say, “not reach” the other, the third may be pushed onto the path of experiences, and the fourth - so internally experienced his misconduct that in relation to him charges would be redundant.
Special requirements are imposed on the relationship between the boss and the subordinate. Usually the leader is the key figure in the team. A lot depends on how he behaves with people, how and in what he interferes (or does not interfere), what he does for his subordinates. The leader must always remember that his actions and the actions of an ordinary member of the team are evaluated differently by this team. Every act of a superior in relation to a subordinate is perceived not only as an attitude of one person to another, but as an action of a person endowed with power over another. A leader will never gain high authority and respect if he builds official relations on the basis of personal sympathies. Therefore, the boss must be extremely objective in relation to his subordinates and restrained in his actions.
The leader must constantly remember the norms of behavior, cultivate the habit and the need to comply with them in all situations.
A good leader is alien to arrogance, arrogance, irritability, capriciousness, the desire by the power of his power to impose his manners and habits on his subordinates. He in every possible way avoids situations in which one could humiliate a subordinate, offend his personal dignity and honor.
The positive quality of a leader is restraint, which is needed in everything - in decision-making, in words, in actions.
It is important to remember the rule: the more completely in relations with people the leader relies on positive informal means, the less situations are created that cause the need to apply administrative sanctions.
Conducting business meetings.
There are several rules that a leader who is going to hold a meeting must remember:
The meeting should be extremely brief: a protracted meeting causes its participants to lose interest in the issues under consideration and “reject” even the information that previously aroused interest;
Only those employees who are really needed should be invited to the meeting, that is, those who should really implement the information received here and those whose opinions are necessary for making a decision;
The meeting should be held only when it is really necessary, when a different way of developing certain decisions would be longer and less effective; excessively frequent meetings indicate the weakness of the leadership or its administrative cowardice, as well as the useless waste of staff time.
Every meeting requires careful preparation. The better the preparation of the meeting, the less time is spent on its conduct.
There are four types of meetings: operational meeting, briefing meeting, problem meeting, final meeting. In addition, according to the nature of the meeting, they are divided into the following types:
a) dictatorial - only the leader leads and has the actual right to vote, the rest of the participants are given the right only to ask questions, but by no means express their own opinions;
b) autocratic - based on questions of the leader to the participants and their answers to them; there is no broad discussion here, only dialogue is possible;
c) segregative - the report is discussed only by the participants chosen by the leader, the rest only listen and take note;
d) discussion - free exchange of opinions and development of a common solution; the right to make a decision in its final formulation, as a rule, remains with the head;
e) free - they do not adopt a clear agenda, sometimes there is no chairman, it does not necessarily end with a decision and comes down mainly to an exchange of views.
The meeting must start at the specified time. The opening speech, as a rule, is made by the head of the unit. In the introductory speech, it is necessary to clearly outline the contours of the problem (or problems) under discussion, formulate the purpose of the discussion, show its practical significance and determine the rules.
The main task of the leader of the meeting is to provide an opportunity to listen to the views of the speakers and analyze them. He must correctly point out the twists and turns, cut off the superfluous that is not relevant to the case, insist on the argumentation of the opinions expressed. An important sign of the culture of the leader of the meeting is the strict observance of the regulations.
The leader should not abuse meetings in his office. Here, the situation itself emphasizes the inequality between the leader, sitting in an armchair at his own table, and the rest of the interlocutors. Subordinates are held in these conditions more constrained.
The most important criterion of the meeting is the attitude of the participants to its results. It is important that they do not have a sense of wasted time, so that everyone has a clear understanding decisions taken and their role in their implementation. By the degree of concreteness of the decisions made, one can judge the competence of the chief, his managerial culture and his moral upbringing.
Bibliography
1. Professional ethics of law enforcement officers - Edited by Doctor of Philosophy, Professor A. V. Opalev and Doctor of Philosophy, Professor G. V. Dubov.
2. Volgin B. N. - Business meetings, M., 1990
3. Besetsky I. I. - Formation of the foundations of professional ethics of an operative worker
APPROVE
Head of the cycle-teacher of the UiSD of the CPP of the Ministry of Internal Affairs of Russia
in the Vologda region
police lieutenant colonel
M.A. Tanichev
"_____" _____________ 2015
METHODOLOGICAL DEVELOPMENT
In the discipline “Moral and ethical foundations of service in the internal affairs bodies. Service etiquette»
Topic 2.1.5 "Office etiquette of an employee of the internal affairs bodies"
Purpose of the lesson: to acquaint students with the basic concepts of office etiquette and the principles of communication in the professional activities of an internal affairs officer.
Number of hours: 2 hours
Class type: practical lesson
Location: study room
Literature: Attachment 1
Study questions:
1. Service etiquette of an employee of the internal affairs bodies.
2. The culture of speech and the rules of official communication of an employee of the internal affairs bodies.
I. Introduction
1.1. Organizing time(report of the group commander, greeting, personnel check, report on the progress of the upcoming lesson).
1.2. Survey of listeners on the material covered
The concept and types of corruption.
Causes of corruption.
Regulatory framework for combating corruption.
Corruption risks in the activities of various police departments.
Professional and ethical anti-corruption standard of conduct for a police officer.
Declaration of income as a measure to prevent corruption.
The concept and features of the conflict of interest in the service.
Personality deformation: content and causes.
II. Main part
Presentation of new material.
Question number 1. Service etiquette of an employee of the internal affairs bodies.
Man lives and works among people. His successes in life and in the service, authority, service career, the presence of true friends, etc. largely depend on the culture of his behavior. The set (set) of rules of behavior, courtesy, courtesy, decency is called etiquette.
Usually the word "etiquette" expresses the external culture of people (clothes, hairstyle, gestures, manners, speech, posture, gait, look, handshake, etc.). This is the aesthetic side of etiquette. However, a person can be outwardly attractive, impeccably dressed, with good manners, but in his soul callous, selfish, greedy, vain, envious and duplicitous.
To avoid this, the rules of etiquette are based on such concepts as sincerity, goodwill, conscience, justice, dignity, honor, which constitute an integral moral facet of etiquette. The official etiquette of employees of the internal affairs bodies has, in addition, a legal edge, since many rules of etiquette are mandatory, regulated by charters, orders and job descriptions.
Service etiquette regulates the rules of behavior of an employee with various categories of citizens (law-abiding and offenders, men and women, the elderly and children, compatriots and foreign citizens, victims and suspects, etc.), each of which requires a special approach, tact, attention.
At the same time, in any situation, when communicating with any citizen, an employee must behave with dignity, benevolently and openly, attentively and attentively. Such behavior of a police officer causes respect among citizens, a desire to cooperate with him.
Unfortunately, an internal affairs officer often has to deal with far from the best representatives of society. Under these conditions, certain qualities are required from an employee: special endurance, will, tact, personal dignity: strictness, but not rudeness; arguments, not threats; firm tone, but not shouting, etc. The rejection of these rules is a sign of the defeat of a police officer, his weakness as a soldier of law and order.
When addressing a citizen, a police officer must put his right hand to his headgear, introduce himself and clearly state the reason for the appeal. This must be done, if possible, gracefully, clearly, respectfully, while carefully and kindly looking into the eyes of a citizen. It should be remembered that the look plays an extremely important role in the communication of people. The look can be cold, indifferent, arrogant, aggressive, impudent; but the look can also be benevolent, stimulating, interested, sincere, respectful, reassuring. An unpleasant impression is made by an employee, looking away, looking over the head of a citizen, with “shifting” eyes.
In all cases, a police officer must remember the honor of his uniform, and therefore, the honor of his own and his colleagues. The bad deed of one officer throws a stain in the eyes of citizens on the entire police corps. A police officer cannot afford to drink alcohol while on duty; eat, drink, smoke on the move and in the wrong places; visit restaurants, casinos, markets in uniform, if this is not related to the performance of official tasks; swear; violate the form of clothing; do not follow the rules of the road while driving a company or private car.
A police officer should not be humiliated, offended by what he is sometimes not recommended and even forbidden to do when it is allowed for other citizens. The principle here is quite simple: to whom much is given, much is required. By personal example in behavior, an employee always has a beneficial effect on others, strengthening his moral authority.
Service etiquette imposes a special requirement on the appearance of employees of the internal affairs bodies. Beautiful, well-fitted clothes (uniform), neat hairstyle, clean shoes, established insignia testify to the respectful attitude of the employee to citizens and to his profession. And, on the contrary, carelessness in clothes, slovenliness speaks of the low culture of the employee, of his lack of understanding of the meaning of the concept of "honor of uniform". Citizens try not to communicate with such employees, they are bypassed even when they need their help. A police officer can be honest, conscientious in his service, courageous, hardworking, but if he does not pay attention to his appearance, then his virtues may go unnoticed by citizens.
Office etiquette condemns the wearing of mixed uniforms and informal signs, self-made improvement of uniforms, keeping hands in pockets. Gloves, shoes, muffs, socks must strictly comply with color scheme forms. Particular attention is paid to the correct position of the dressed headgear. The employee also has to take care of his appearance when wearing civilian clothes. Employee as representative government agencies it is indecent to come to work in a turtleneck, shabby jeans, a worn sweater and sneakers.
You can’t fill the pauses in the conversation with meaningless sounds: uh-uh, ah-ah, s-s-s. Etiquette does not recommend addressing unfamiliar citizens as “you”. This puts the citizen in an unequal position, since a well-mannered person cannot also apply to a police officer. It is strictly forbidden to use obscene expressions. Mat - a sign of licentiousness, weakness of character, bad manners, permissiveness, arrogance. When communicating with citizens, a police officer does not have the right to in any way humiliate their national or religious dignity, show arrogance, rudeness, arrogance, use threats and insulting expressions, rude jokes and malicious irony.
Competent speech of the employee, its soft tone, a clear expression of the purpose of the conversation, correctness and goodwill are the shortest way to the correct communication between the employee and the citizen and its positive completion.
An important element of official etiquette are the rules that determine the forms of greeting for employees of the internal affairs bodies. These rules are traditional in nature, reflected in the charters and job descriptions. They are based on tact, courtesy, goodwill, respectful attitude towards each other. The first, as a rule, is the younger one (by rank, position, age) greets the older one. However, only the elder has the right to extend his hand for a greeting. In the same way, the priority to extend a hand for greeting belongs to a woman. The only exceptions are cases where the man is much older or higher in position.
When greeting, employees put their hand on their headgear and say "I wish you good health." Other expressions: “How are you?”, “How are you?”, “Hello”, “How are you?” etc. undesirable and may be perceived as tactless. The elder is obliged to respond to the greeting either with his voice or by placing his hand on the headdress. You can also greet the boss (senior) by turning your head in his direction. Mutual military greetings form a respectful attitude of employees towards each other, unite the service team, strengthen discipline, and create an atmosphere of service solidarity. When communicating with citizens, etiquette recommends refraining from shaking hands. However, there may be situations when it is desirable for an employee to give a hand to a citizen. This may be an injured person who is in an inadequate condition. In such circumstances, the hand of a co-worker is a helping hand, a friend's hand. It should be remembered that a handshake can be warm and cold, firm and casual, approving and condemning, sincere and hypocritical.
Etiquette provides for strict procedures in giving military honors to the National Flag and the National Anthem; tomb of the Unknown Soldier; Eternal fire; funeral processions, accompanied by a banner and an honorary escort; at the opening of memorials; when presenting the Banner, etc.
The life of a police officer, fortunately, is not limited to official activities and the framework of the service team. The success of an employee, his career, authority, physical and moral condition largely depend on how he conducts free time how he rests, engages in self-education, how he builds his relationships with neighbors, etc. The off-duty life of a police officer is regulated by the rules of general civil etiquette, the observance of which provides the officer and the people around him with comfortable communication conditions. To name just a few of the most common ones.
A woman in motion on the street, transport, theater, at the dinner table is to the right of the man. In any transport, a woman gets in first, and a man comes out first to help the woman get off. When entering the elevator, the first person to greet the room is the one who enters. When entering and exiting, hold the door behind you. In public transport, do not occupy seats intended for elderly passengers with children and the disabled. Do not shout or speak loudly in public places. No need to show special attention to persons with any defects. It is necessary to strictly observe the rules of behavior for pedestrians and drivers. Civil dress must correspond to the purpose, place of visit, age, social status of the employee, which is determined not by the rank or uniform, but by his vocation.
They come to the theater, to the concert in advance, especially if the seats are in the middle of the row. It is indecent to look at the sitting audience through binoculars, and also to leave the hall before the end of the performance to take a turn in the wardrobe. In order to get benefit and aesthetic pleasure from visiting an opera, a museum, an art gallery, it is necessary to get acquainted in advance, for example, with the libretto of the opera and its author, with the artists represented in the gallery. When preparing for cultural events, of course, a costume for the visit is also required. Tickets purchased by hand and half an hour before the performance, as a rule, do not allow you to get the proper feeling and pleasure.
The rules of general civil and official etiquette are quite simple, do not require memorization, they do not need to be blindly followed. They are based on the well-known moral principles of humanism, justice, collectivism, consciousness, as well as on the "golden rule" of morality: "Do not allow yourself what you consider unacceptable for others."
Etiquette encourages an employee to be an example for others, to cherish his honor, official and personal dignity.
Conclusion: Thus, etiquette is an external form of expression of moral and aesthetic norms that regulate people's behavior. The content of etiquette is the recognition of the importance of a person, showing respect for him, honoring him, expressed in the form of politeness, courtesy. The culture of human behavior characterizes his spiritual appearance, shows the degree of mastery of the cultural virtues of mankind, the level of his socialization, self-discipline, morality.
The term "ethics" comes from the ancient Greek word "ethos" ("ethos"). Initially, ethos was understood as a habitual place of living together, a house, a human dwelling, an animal lair, a bird's nest. Subsequently, it began to predominantly denote the stable nature of a phenomenon, custom, disposition, character; thus, in one of the fragments of Heraclitus it is said that the ethos of man is his deity. Such a change in meaning is instructive: it expresses the connection between a person's social circle and his character. Starting from the word "ethos" in the meaning of character, Aristotle formed the adjective "ethical" in order to designate a special class of human qualities, which he called ethical virtues. Ethical virtues are properties of the character, temperament of a person, they are also called spiritual qualities. They differ, on the one hand, from the affects as properties of the body and, on the other hand, from the dianoetic virtues as properties of the mind. For example, fear is a natural affect, memory is a property of the mind, and moderation, courage, generosity are properties of character. To designate the totality of ethical virtues as a special subject area of knowledge and to highlight this knowledge itself as a special science, Aristotle introduced the term "ethics".
Ethics is the science of the moral life of a person, which has absorbed historical experience moral culture of many generations, features of ethical traditions, folk pedagogy.
Problems of professional ethics occupy a special place in the system of values of any law enforcement officer. This is due to a number of objective reasons. Firstly, the fight against crime and other offenses is not only a legal but also a moral problem, since it is impossible to fight crime and its causes without strengthening the moral foundations of society, and without fighting crime it is impossible to ensure the full development and manifestation of moral factor in its constructive, constructive role.
Secondly, employees of the internal affairs bodies, as a rule, have to deal with not the best part of society, which, on the one hand, has a very adverse effect on their moral character and can, under certain conditions, lead to moral deformation, and on the other hand, work ethics obliges each employee to show tact, restraint, to influence morally the detainee, arrested, convicted. In addition, as practice and research show, the moral culture of employees of internal affairs bodies has a noticeable disciplinary, educational impact on citizens. It is also no secret that in the context of the democratization and humanization of society, the expansion of publicity about the activities of law enforcement agencies, the importance of the professional morality of their employees is noticeably increasing.
In the scientific sense of the word, ethics is a philosophical science, the object of study of which is morality in all its manifestations, i.e. as one of the forms of social consciousness, as moral relations and as moral practice, actions. However, in life, ethics is often understood as moral practice itself, certain moral qualities and norms of human behavior, moral rules, codes, commandments, customs, etc., having one or another specific manifestation. Therefore, there are such concepts as "ethics of behavior", "ethics of education", "ethics of family life", "ethics of political struggle”, “work ethic”, “ethics of police service”.
Professional ethics is an applied branch of the philosophical science of ethics, the object of study of which is morality: its essence, origin, functioning, as well as problems of morality in society.
Based on the foregoing, professional ethics can be considered either as a theory of professional morality, or as certain moral requirements for employees, due to the specifics of their profession. Morality would lose its functions as the most universal regulator of people's behavior and activities, if its requirements, norms were not so universal and generally valid in society. At the same time, in every society there are such professions, the labor of workers of which is most strictly "guarded" by morality, regulated by it. Among such professions, undoubtedly, are the professions of employees of internal affairs bodies.
The concept of “police ethics” has already firmly entered our lexicon, the “ethics of the fire service” and others have the same “right to life”. Insufficient attention to professional ethics (both in science and even more in practice) causes our society not only moral, but also material, and in some cases political damage, leads to a fall in the authority of the internal affairs bodies, a weakening of their ties with the population, a decrease in the efficiency of operational and service activities, and undermines the prestige of police professions.
Professional ethics includes certain categories of ethics and moral principles that underlie the activities of people of a particular profession, the moral qualities that they must possess, moral standards regulating their official activities, and a number of other moral aspects professional activity. Professional ethics is characterized by such categories as "professional duty", "service dignity", "professional honor" is a uniform. Such ethical categories as "responsibility", "fairness", "humanism", "collectivism" and a number of others have a well-defined professional sound in the practice of internal affairs bodies.
As a rule, an employee determines his line of conduct, specific actions, attitude towards service and people, comparing them with his understanding of “personal and service dignity”, “professional duty and honor”. If his intended actions correspond to the employee's ideas of duty, honor, dignity, then he willingly fulfills his duties, acts proactively, and is not afraid to take responsibility, because he morally approves and encourages his actions.
At the same time, an employee cannot afford to commit acts that contradict his understanding of professional duty, dignity, and honor.
Professional dignity, on the one hand, reflects the attitude of other people towards this employee as a specialist, professional, and on the other hand, indicates a person’s attitude towards himself as an employee, about his awareness of his merits, professional qualities. Professional dignity is largely a consequence of a worthy profession, those. is determined by the social significance of this profession, its prestige, the prevailing public opinion. However, it is impossible not to take into account the personal, individual attitude of a person to his profession, which by no means always coincides with the objective position in society of people in this profession.
The professional dignity of an individual is closely related to her specific position in the service team, her personal merits and the corresponding measure of respect and honor, i.e. associated with the honor of the employee as a representative of this profession, a particular team, the entire police corps. The honor of an employee of the internal affairs bodies, on the one hand, acts as a result of his personal merits and merits as a citizen and as an employee, and on the other hand, it is a consequence of the merits to society, the people of all law enforcement officers, employees of all generations and services. Thus, putting on the shoulder straps of an employee of the internal affairs body, the employee, as it were, in advance receives a particle of honor and glory of the entire corps of worthy workers who stood guard over law and order. This, of course, imposes on each employee of the internal affairs bodies a special responsibility for maintaining his honor, not only as a specific person, but also as a representative of the entire rank and file and commanding staff of the internal affairs bodies. It is no secret that both the population and society evaluate law enforcement officers not only as specific representatives of the authorities, but also in a generalized way, transferring the good or bad reputation of other employees of the internal affairs bodies to a person in uniform.
Professional honor requires an employee to maintain the reputation and authority of the professional group to which he belongs and to which he values belonging. Therefore, honor is not only recognition of a person’s past merits and his current virtues and merits, but also a good incentive for his further moral improvement, a guarantee of success in his official activities. It is important to note that the honor of an employee of the internal affairs bodies is determined not by his official or financial position, special rank, education, but only by his personal qualities (moral, business, political, intellectual, and others) as a citizen, as an employee, as a representative of the internal affairs bodies. affairs.
Concern for the professional honor and service dignity of internal affairs officers encourages them to maintain the honor and dignity of all citizens and even persons suspected of committing crimes or deprived of liberty (but not deprived of civil rights and personal dignity). The Code of Honor for ordinary and commanding officers of the internal affairs bodies of the Russian Federation states: “An employee of the internal affairs bodies, being a public servant endowed with power, must treat a person as highest value, humane, generous and merciful. Polite and considerate treatment of citizens is not a manifestation of weakness and is quite compatible with firmness.
As experience and scientific research show, the higher the employee's sense of personal and official dignity is developed, the more he values his professional honor, the more significant it is social value if they are combined with high moral maturity, the culture of the employee, the necessary moral qualities.
The moral culture of an employee is closely related to the aesthetic culture, but if the first reflects the internal culture of the individual, then the second, as a rule, is considered as an external culture. There is no doubt that the internal culture of a person plays a decisive role in his activities and behavior. However, one should not underestimate the external culture, its influence on the internal culture. So, the uniform of an employee and even the style, quality of his particular (civilian) dress in themselves have an impact (and sometimes significant) on the behavior of the employee.
Service aesthetics includes the culture of work and speech of the employee, the ethics of service life and the appearance of the employee,
The term "aesthetics" (as well as "ethics") is used both in scientific and in its ordinary sense. If in the first case it represents the science of art, the aesthetic development of the world, then in the second it reflects real practice, the culture of everyday life, behavior, work.
The manner of communication with citizens and colleagues and the aesthetics of rituals, the literacy of official documents and the culture of employee behavior outside the office. It is no secret that the negligent execution of the protocol for the inspection of the scene or the detention of the offender often leads to the erroneous conclusion of the interrogating officer or investigator, and from the haughty expression on the face of the employee to the arrogant attitude towards people is only half a step. The set of requirements. a set of rules governing the behavior of employees in the service, their greeting, appearance, etc., is characterized by the concept of "service etiquette". The peculiarity of police etiquette lies in the fact that aesthetic requirements are not only closely related to moral standards, but, as a rule, are enshrined in regulatory documents and therefore are mandatory for all employees. The specificity of office etiquette lies in the fact that it is designed not only to satisfy the aesthetic needs of employees, but also to have an appropriate aesthetic impact on citizens. It is absurd, for example, to build the building of the Internal Affairs Directorate and, say, a children's theater according to a single architectural project, in the same way, the interior of the office of the head of the District Department of Internal Affairs should hardly resemble a living room or the office of a circus director. Strictness, rationalism, the absence of any frills, pomposity are mandatory requirements for buildings and office premises of the internal affairs bodies. The seriousness and responsibility of the functions performed by them must be fully consistent with the aesthetics of official life. Wall painting, lighting, soundproofing, the size of the office space, the convenience of furniture, the design of technical and other means are also necessary elements of official life, affecting not only the aesthetic well-being of employees, but largely determining the efficiency of their work.
The aesthetics of the work of employees of the internal affairs bodies is both professional knowledge, and the rational use of working time, and the use of an office phone and other equipment strictly for its intended purpose, this is, first of all, a culture of working with people, communication with employees and citizens.
Experienced employees are well aware that the goodwill, politeness, friendly look of the employee, tactical posing of questions dispose visitors to a frank conversation. And on the contrary, the gloomy look of the employee, his unwillingness ("forgetfulness") to offer the visitor a chair, the heavy air of the office and the wretchedness of his interior discourage the citizen from the desire to communicate, even if he himself voluntarily came to the internal affairs body to assist him. Of course, difficulties with the premises, their insufficient material and technical equipment is an objective and, unfortunately, apparently long-term factor that has an adverse effect on the work of employees. But this in no way explains or justifies the oblivion by some employees of the elementary rules of official etiquette, which do not require any additional forces and means, or additional time, but which, as a rule, give a noticeable positive effect both performance and team building.
Moral qualities act as stable elements of the moral consciousness and behavior (both professional and everyday) of investigators, prosecutors, lawyers, and judges. In order for criminal procedural relations to be truly moral, these persons must have certain moral qualities, be morally educated.
Investigators, prosecutors, lawyers, judges must be distinguished by deep respect for the law, fidelity to its letter and spirit, steadfastness and resistance to outside influence, independence in judgment and vigilance. They must be demanding of themselves and people, honest and incorruptible, modest and polite, courageous and resolute, hardworking.
It is difficult to find another profession, possessing which one would daily have to deal with such an abundance of the most diverse life situations, deeds, motives, human characters, And all this diversity must be dealt with promptly, comprehensively, completely and deeply. Investigator, prosecutor, lawyer, judge should be as restrained, tactful, correct, collected, cool-headed and calm in relation to every person-recidivist criminal and domestic squabbler, seasoned killer and ordinary brawler, victim and witness, woman and man, old man and teenager who have fallen into the realm of justice. And no matter how great the emotional and mental stress is, no matter how hard it is to restrain anger towards a bandit and a murderer, a rapist and a robber, a breakdown is unacceptable here, just as threats, rudeness, deceit, lies, no matter how good intentions and reasons they didn't explain.
Compliance with these moral requirements is a vivid manifestation of the necessary moral and psychological qualities of persons carrying out criminal proceedings. These moral qualities, being professionally necessary for investigators, prosecutors, judges and lawyers, most directly affect the strengthening and increasing the prestige of the preliminary investigation bodies, the prosecutor's office, the bar and the court, the effectiveness of the implementation of the tasks of criminal justice.
With regard to the service team, the requirements of etiquette can be reduced to the rules of behavior of the boss in relation to subordinates and the rules of behavior of an ordinary employee in relation to his boss (commander). Leadership rules include:
to teach, and not to teach subordinates and learn from them yourself;
inflame people, and not “burn” them with a shout, a rude word, tactlessness;
demand, not quibble;
lead people, not push them;
be self-possessed, not passively waiting;
be modest in judging oneself, but more generous in judging subordinates;
to be simple and accessible in communication, but not to be familiar;
be principled, not stubborn and a number of others.
Among the rules of behavior of a subordinate are the following:
respect the boss, not please him;
be polite, not flattering;
behave with dignity, but without arrogance;
be humble, not humble;
show initiative, not arbitrariness;
be truthful but tactful;
be executive, not obsequious, and some others.
These rules, having become familiar and stable, optimize the relationship between the boss and subordinates, have a positive effect on employees occupying the same official position, generally unite the team, and contribute to the successful solution of official tasks.
It should be noted that an important element of service aesthetics is the external culture of the employee, which covers the culture of his oral speech, manner of dressing, attitude to uniforms, form of address, greetings, etc. As polls of the population show, the accuracy, smartness, and youthfulness of the “man in uniform” cause citizens to respect the employees of the internal affairs bodies, and have an educative, disciplined influence on those around them. And, on the contrary, a sloppy employee (especially in uniform) causes a negative attitude of others towards himself, and sometimes even a feeling of disgust among individual citizens. At the same time, it should be noted that the attitude of an employee to uniforms is essentially an expression of his attitude to the service itself: for one, uniforms are “overalls”, overalls, for the other, it is a uniform associated with such a concept as “honor of uniform”.
Of course, legal aesthetics cannot require employees to be outwardly beautiful, stately, physically powerful, but it obliges them to respect the form, strictly observe the established requirements for discipline, politeness and salutation, encourages the employee to be attentive to his appearance, remember about their influence on those around them.
We can say that etiquette, legal aesthetics as a whole stand guard over the honor, personal dignity and authority of employees of internal affairs bodies and requires them to do the same in relation to citizens. Based on the “golden rule” of ethics: “Do not allow yourself what you consider unacceptable for others”, employees should be especially scrupulous not only in their appearance, but also in their speech, actions, in choosing means of restoring public order, suppressing illegal actions. At the same time, it is not uncommon for officers to address citizens (especially offenders) as “you”, resort to shouting, or even physically insulting detainees, and use foul language. The teacher A.S. was deeply right. Makarenko, calling abuse, uncensorship unvarnished, petty, poor and cheap muck, a sign of the wildest, most primitive culture.
Service etiquette requires employees to strictly observe the uniform and greetings, prohibits the wearing of non-statutory signs. He disapproves of everything that is deliberately used in order to stand out from others purely outwardly (wearing a beard, long hair or massive rings, chains, non-statutory tie clips, etc.). It is hardly possible to call love for uniforms the attempts of individual young employees to “improve” them somehow on their own. Rather, it is a manifestation of vanity, selfishness, the desire "not to be like everyone else." The latter could be welcomed if it were not reduced only to external signs of difference, without any connection with the intellectual, professional and moral qualities of a person, his inner virtues. By the way, among employees who are overly fond of their appearance, much more often there are those who, behind external gloss and decency, hide selfishness, disrespectful attitude towards people, indifference in work, and sometimes rudeness.
Thus, professional ethics in the internal organs and contains such rules of conduct that are moral in content, aesthetic in form and legal in the nature of their application. This is their vitality and stimulating role.
The Ministry of Internal Affairs of the Russian Federation, based on the priority tasks of protecting life and health, the rights and freedoms of man and citizen, maintaining public peace, law and order, based on fundamental human and professional moral values, the requirements of civic and official duty, embodying the expectations of society for attitude to the moral character of an employee, which gives the right to respect, trust and support for the activities of the Russian police on the part of the people, adopts the Code of Professional Ethics for an employee of the internal affairs bodies of the Russian Federation.
Chapter 1. Basic Provisions
Article 1. Purpose of the Code
1. The Code of Professional Ethics for an employee of the internal affairs bodies of the Russian Federation is a professional and moral guide addressed to the consciousness and conscience of an employee.
2. The Code, as a set of professional and ethical standards, defines for an employee of the internal affairs bodies of the Russian Federation:
moral values, obligations and principles of service in the internal affairs bodies;
professional and ethical requirements for official and off-duty behavior, relationships in the service team;
professional and ethical standard of anti-corruption behavior.
3. This Code serves the purposes of:
establishing the moral and ethical foundations of official activities and professional behavior of an employee;
formation of unity of beliefs and views in the field of professional ethics and office etiquette, focused on the professional and ethical standard of behavior;
regulation of professional and ethical problems of relations between employees that arise in the process of their joint activities;
education of a highly moral personality of an employee, corresponding to the norms and principles of universal and professional morality.
4. According to its functional purpose, the Code:
serves methodological basis formation of professional morality in the internal affairs bodies;
orients the employee in situations of conflict and ethical uncertainty and other circumstances of moral choice;
contributes to the development of the employee's need to comply with professional and ethical standards of conduct;
acts as a means of public control over the moral character and professional behavior of the employee.
5. The Code was developed on the basis of the provisions of the Constitution of the Russian Federation, the requirements of the legislation of the Russian Federation, the regulatory legal acts of the Ministry of Internal Affairs of the Russian Federation, taking into account general principles official behavior of civil servants.
The norms and requirements of the Code are consistent with the provisions of the Code of Law Enforcement Officials, as well as the European Code of Police Ethics.
6. Strict observance of the principles and norms of the Code is an important factor high-quality performance of operational and service tasks, a necessary condition for public trust and support for the activities of internal affairs bodies.
Article 2. Scope of the Code
1. Compliance with the principles, norms and rules of conduct established by the Code is the moral duty of every employee of the internal affairs bodies, regardless of their position and special rank.
2. Knowledge and implementation by an employee of the provisions of the Code is a mandatory criterion for assessing the quality of his professional activities, as well as the compliance of his moral character with the requirements established by the Ministry of Internal Affairs of Russia.
3. A citizen of the Russian Federation serving in the internal affairs bodies or entering the service has the right, having studied the content of the Code, to accept its provisions for himself or refuse to serve in the internal affairs bodies.
Article 3. Responsibility for violation of the principles and norms of the Code
1. For violation of the professional and ethical principles and norms established by the Code, the employee bears moral responsibility to society, the service team and his conscience.
2. Along with moral responsibility, an employee who has committed a violation of professional and ethical principles, norms and committed an offense or disciplinary offense in connection with this shall bear disciplinary responsibility.
3. Violations by an employee of the professional and ethical principles and norms provided for by this Code are considered in the prescribed manner:
at general meetings of junior, middle and senior commanding staff;
at meetings of commissions of bodies, divisions, institutions of the system of the Ministry of Internal Affairs of Russia on official discipline and professional ethics.
4. Based on the results of consideration of the issue of violation of professional and ethical principles and norms, an employee may be issued a public warning or public censure.
Chapter 2
in the internal affairs bodies
Article 4. Civic duty and moral values of service in the internal affairs bodies.
1. Every citizen of the Russian Federation who joins the ranks of employees of the internal affairs bodies devotes his life to the fulfillment of the Duty of selfless service to the Fatherland and the defense of noble social ideals: freedom, democracy, the triumph of law and order.
2. The highest moral meaning of the official activity of an employee is the protection of a person, his life and health, honor and personal dignity, inalienable rights and freedoms.
3. An employee of the internal affairs bodies, realizing personal responsibility for the historical fate of the Fatherland, considers it his duty to protect and increase the fundamental moral values:
citizenship - as devotion to the Russian Federation, awareness of the unity of rights, freedoms and duties of a person and a citizen;
statehood - as a statement of the idea of a legal, democratic, strong, indivisible Russian state;
patriotism - as a deep and sublime feeling of love for the Motherland, loyalty to the Oath of an employee of the internal affairs bodies of the Russian Federation, the chosen profession and official duty.
4. Moral values form the basis of the morale of the employee, embodying the awareness of involvement in the noble cause of protecting law and order, the heroic history of the internal affairs bodies, the victories, achievements, and successes of previous generations.
Article 5. Professional duty, honor and dignity of an employee of the internal affairs bodies
1. Professional duty, honor and dignity are the main moral guidelines on the career path of a defender of law and order and, along with conscience, constitute the moral core of the personality of an employee of the internal affairs bodies.
2. The employee's duty consists in the unconditional fulfillment of the obligations fixed by the Oath, laws and professional and ethical standards to ensure reliable protection of law and order, legality, and public safety.
3. The honor of an employee is expressed in a well-deserved reputation, good name, personal authority and is manifested in fidelity to civic and official duty, given word and accepted moral obligations.
4. Dignity is inextricably linked with duty and honor, representing the unity of moral spirit and high moral qualities, as well as respect for these qualities in oneself and other people.
5. The banner of the internal affairs body serves as a symbol of honor and dignity, valor and glory, reminding the employee of the sacred duty of devotion to Russia, loyalty to the Constitution of the Russian Federation and the laws of the Russian Federation.
6. Professional duty, honor and dignity are the most important criteria for the moral maturity of an employee and indicators of his readiness to perform operational tasks.
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