The work of a tour guide is prestigious and interesting. The work of a guide is well paid and is not monotonous, tedious, monotonous. The working day of a guide is always full of surprises.
Average salary: 40,000 rubles per month
Demand
Payability
Competition
entry barrier
prospects
Story
Until the end of the 60s of the XX century, the profession of a tour guide did not exist in the USSR. The functions of guides were performed by enthusiastic volunteers, often at no cost. Sometimes, the duties of conducting excursions were assigned, in addition to the main ones, to teachers, employees of universities, museums. Students and, in general, any citizens who know their city well enough, could supervise groups of foreign tourists, introducing them to famous sights, for a nominal fee. Regular guides were only in a few museums and tour agencies.
In 1969, several directives were adopted aimed at developing tourism and excursion business in the "country of councils".
Description, pros and cons
A guide is a person who shows tourists the sights of the city - whether it is a resort or a large metropolis, the capital. He supervises a group of tourists, organizing meals for them during excursions, visiting museums, cultural monuments, architectural masterpieces, exhibitions, galleries, houses of famous figures of art and politics of the past, etc. The guide must speak several languages in order to be able to answer any questions of the group members, to explain to them what is not clear.
Pros of the profession:
- The opportunity to see the world, learn a lot of interesting things about world history.
- Good career and life prospects.
- Lots of interaction with people. Opportunity to improve knowledge of languages.
- Seasonal work. Profits in winter and autumn are sharply reduced.
- Not always comfortable working conditions.
- Serious competition.
Education
There are many courses where you can learn the basics of excursions. As a rule, at the end of these courses, students receive some kind of document confirming the completion of the course. But such documents rarely carry weight in the eyes of employers. Also, you can get basic education in this area in specialized colleges at universities. If you have a desire to improve your skills, you can continue your education in these universities.
The specialty can be called "Tourism and hospitality" or "Tour guide and museology". Educational establishments:
- SPbGUKI in St. Petersburg. You can become an excellent tour guide here by studying at the department cultural heritage and museology;
- RMAT in the Moscow region (Khimki);
- ITiG (Moscow), branch of RGUTiS;
- ITT, in Pushkino, Moscow region;
- RPU, specialty "Orthodox guide";
- UMIT.
Duties of a guide
Below is an extract from the tour guide's job description - a fragment with job responsibilities.
The tour guide must:
Who is this job for?
The best guides are sociable girls and women with attractive appearance and leadership qualities, with an above-average intelligence level, active, energetic, purposeful, "fast", organized, collected. It is important to know, in addition to the native language, at least one more (but thoroughly) - English.
Salary and career
Working from a “point” (meaning places where young ladies-guides lure clients right on the street), for example, in Moscow and conducting one sightseeing tour of the city and suburbs per day, you will receive, on average, daily, 2000 - 2500 rubles. If this is not a part-time job for you and you work seven days a week, gaining a foothold in a company, your summer earnings (taking into account “left” income, like tips or in the form of little tricks) will be at least 80,000 rubles / month.
Working from an official travel agency or a hotel with individual tourists, you will receive at least 2000 per day. But the work is easier, more pleasant, there are fewer people. Plus tips. Of course, working abroad, you will receive at least two to three times more. But the requirements for such candidates are much higher, and the competition is much tougher.
Competent tour guides are in high demand in megacities and seaside resort towns. It is not too difficult to find a job, but seasonality plays a significant role in this work: the income of guides grows noticeably in summer and spring.
A career can be like this: moving to the position of a manager in travel agencies. In the future, with the accumulation of sufficient experience and minimal start-up capital, it is possible to create own business in the field of tourism. As an option: the creation of a network structure of several independent guides deducting a fixed amount to the "general cash desk". With regular payments to a bank account, in a year or two, you can accumulate more than impressive capital and start organizing a serious business. joint business. Of course, such a prospect is realizable only if there is mutual trust.
JOB DESCRIPTION
tour guide
I. GENERAL PROVISIONS
1.1. real job description defines functional responsibilities, the rights and responsibilities of the guide (hereinafter referred to as the Employee) ______ "___________________".
1.2. An employee is appointed to a position and dismissed from a position in the established current labor law by order of the head of the Employer.
1.3. The employee reports directly to ________________________.
1.4. A person who has _________ is appointed to the position of an Employee. professional education, additional training, experience in organizational work in the field of tourism and travel at least ____________.
1.5. The employee must know:
1.5.1. Federal laws, regulatory legal documents that establish requirements for the organization of travel, tourism activities.
1.5.2. Legal and social foundations tourism industry.
1.5.3. Excursion business in the tourism industry.
1.5.4. History, culture and geography of the region.
1.5.5. Landmarks in the context of history, geography and culture.
1.5.6. Guidelines for organizing excursions.
1.5.7. Excursion methods
1.5.8. exposure material museums, cultural centers.
1.5.9. protocol and etiquette.
1.5.10. theory interpersonal communication.
1.5.11. Public speaking technique.
1.5.12. Fundamentals of psychology.
1.5.13. Rules of service on foot, transport and combined routes.
1.5.14. Rules of work on urban and suburban, near and far routes.
1.5.15. Instructions on the rules of conduct for tourists on a vehicle.
1.5.16. First aid rules.
1.5.17. Action plan in case of emergency.
1.5.18. Rules for the preparation of documents and the preparation of reports.
1.6. During the period of temporary absence of the Employee, his duties are assigned to ____________________________.
II. JOB DUTIES
2.1. Employee:
2.1.1. Collects and studies historical materials and documents, studies materials from archives, statistical data, other documents and materials containing information about the objects of excursions.
2.1.2. Develops the technique of excursion stories, public speaking, answering questions.
2.1.3. Receives information about the place and time of arrival of tourists, organizes a meeting of tourists at a designated place, identifies (sets the number of the group, certifies that the tourists belong to the group), and conducts protocol events.
2.1.4. Selects the optimal location of the tour group for the tour.
2.1.5. He reads excursion lectures on culture and history, talks about the traditions and customs of the region, acquaints tourists with sights; uses microphones, amplifying means in public readings and speeches.
2.1.6. He conducts tours of expositions, exhibitions, open storage of funds and museum objects, cultural centers, accompanies the examination and display of museum expositions with excursion explanations and stories.
2.1.7. Conducts briefings on the observance of precautionary measures when sightseeing, expositions, etc.
2.1.8. Responds to general and professional questions of tourists on the topic of the tour.
2.1.9. Conducts a conversation with tourists and, if necessary, performs the duties of an interpreter.
2.1.10. Fills out excursion vouchers and other excursion documentation.
2.1.11. In case of diseases of tourists, injuries, the onset of other medical cases, it provides the first medical care, organizes the call of the relevant ambulance services, rescuers.
2.1.12. Coordinates the behavior of the group in the event of an emergency, provides first aid, applies measures to eliminate panic, informs the appropriate authorities about the occurrence of emergencies.
2.1.13. Organizes the departure of the tour group from the place of the excursion (checks the availability required documents; Group members).
III. EMPLOYEE RIGHTS
3.1. The employee has the right:
Providing him with a job stipulated by an employment contract;
A workplace that complies with state regulatory requirements labor protection and conditions stipulated by the collective agreement;
Complete reliable information about working conditions and labor protection requirements at the workplace;
Vocational training, retraining and advanced training in accordance with the procedure established by the Labor Code of the Russian Federation and other federal laws;
Obtaining materials and documents related to their activities, familiarization with the draft decisions of the Organization's management relating to its activities;
Interaction with other departments of the Employer to resolve operational issues of their professional activities;
Submit proposals on issues related to their activities for consideration by their immediate supervisor;
Require the management of the tour desk to provide documents and reference materials necessary to fulfill the duties stipulated by this job description;
Request personally or on behalf of the immediate supervisor from the heads of departments of the bureau and specialists information and documents necessary for the performance of his duties.
IV. A RESPONSIBILITY
4.1. The employee is responsible for:
4.1.1. Failure to perform or improper performance of their duties under this job description - in accordance with applicable labor laws.
4.1.2. Violation of safety regulations and labor protection instructions.
Failure to take measures to suppress the identified violations of safety regulations, fire safety and other rules that pose a threat to the activities of the Employer and his employees.
4.1.2. Offenses committed during the period of its activities - in accordance with the current civil, administrative and criminal legislation.
4.1.3. For causing material damage- in accordance with applicable law.
V. WORKING CONDITIONS
5.1. The Employee's working hours are determined in accordance with the Rules of the Internal work schedule established by the employer.
5.2. In connection with production necessity The employee is obliged to travel on business trips (including local ones).
This job description has been developed in accordance with _________________________________________________________________________________ (name, number and date of the document)
AGREED: Legal Counsel _________________ ______________ "___" _________ ____ (full name) (signature)
Familiarized with the instruction: _____________ / _________ / "___" _________ ____ (signature) (full name)
This job description has been translated automatically. Please note that automatic translation does not provide 100% accuracy, so there may be minor translation errors in the text.
Preface to job description
0.1. The document comes into force from the moment of its approval.
0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.3. Document approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.
0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.
1. General Provisions
1.1. The position "Lecturer" belongs to the category "Professionals".
1.2. Qualifications- complete or basic higher education in the relevant field of study (specialist or bachelor) without requirements for work experience.
1.3. Knows and applies:
- current legislation in the field of culture;
- regulatory and guidance materials on museum work;
- the latest research and methodological literature on the problems of scientific and educational work;
- topics of excursions, lectures;
- innovate experience excursion and lecture work of domestic and foreign museums;
- culture of speech;
- rules of literary pronunciation, vocabulary of Russian and other languages;
- rules and norms of labor protection, industrial sanitation and fire protection;
- internal labor regulations.
1.4. The lecturer is appointed to the position and dismissed by the order of the organization (enterprise/institution).
1.5. The lecturer reports directly to _ _ _ _ _ _ _ _ _ _ .
1.6. The lecturer directs the work _ _ _ _ _ _ _ _ _ _ .
1.7. The lecturer during his absence is replaced by a duly appointed person who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.
2. Description of work, tasks and job responsibilities
2.1. According to the established norms, he conducts excursions and gives lectures at expositions, exhibitions, open storage of museum funds and objects.
2.2. Develops new excursion and lecture topics.
2.3. According to the new materials and instructions of the methodologist, he makes additions and changes to the excursions and lectures.
2.4. Works on improving the methodology for conducting excursions and lectures.
2.5. Takes part in the preparation methodological documentation, listening to excursions and lectures, promoting, organizing and conducting scientific and educational events.
2.6. Knows, understands and applies existing regulations relating to his activities.
2.7. Knows and complies with the requirements of normative acts on labor protection and environment, complies with the norms, methods and techniques for the safe performance of work.
3. Rights
3.1. The lecturer has the right to take action to prevent and eliminate the occurrence of any violations or inconsistencies.
3.2. The lecturer has the right to receive all social guarantees provided for by law.
3.3. The lecturer has the right to demand assistance in the performance of his duties and the exercise of rights.
3.4. The lecturer has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision necessary equipment and inventory.
3.5. The lecturer has the right to get acquainted with the draft documents relating to his activities.
3.6. The lecturer has the right to request and receive documents, materials and information necessary for the performance of his duties and instructions of the management.
3.7. The lecturer has the right to improve his professional qualifications.
3.8. The lecturer has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.
3.9. The lecturer has the right to get acquainted with the documents that define the rights and obligations of the position held, the criteria for assessing the quality of the performance of official duties.
4. Responsibility
4.1. The lecturer is responsible for non-fulfillment or untimely fulfillment of the duties assigned by this job description and (or) non-use of the rights granted.
4.2. The lecturer is responsible for non-compliance with the rules of internal labor regulations, labor protection, safety, industrial sanitation and fire protection.
4.3. The lecturer is responsible for disclosing information about the organization (enterprise/institution) that is a trade secret.
4.4. The lecturer is responsible for non-fulfillment or improper fulfillment of the requirements of the internal regulatory documents of the organization (enterprise / institution) and the legal orders of the management.
4.5. The lecturer is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.
4.6. The lecturer is responsible for causing material damage to the organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.
4.7. The lecturer is responsible for the misuse of the granted official powers, as well as their use for personal purposes.
JOB DESCRIPTION
1. General Provisions
1.1. This job description defines the functional, job duties, rights and responsibilities of the tour guide of the "New Technologies" unit (hereinafter referred to as the Guide) educational institution higher professional education "Moscow State University culture and arts” (hereinafter referred to as the Institution).
1.2. A person who meets the following requirements for education and training is appointed to the position of a tour guide:
with practical experience:
Special conditions for admission to the work of a guide:
2. Labor functions
4. Rights
The guide has the right:
4.1. Request and receive the necessary information, as well as materials and documents related to the activities of the guide.
4.2. Improve qualifications, undergo retraining (retraining).
4.3. Enter into relationships with departments of third-party institutions and organizations to resolve issues within the competence of the guide.
4.4. Participate in the discussion of issues that are part of his functional duties.
4.5. Make suggestions and comments on the improvement of activities in the assigned area of work.
4.6. Contact the relevant authorities local government or to the court to resolve disputes arising in the performance of functional duties.
4.7. Use information materials and legal documents necessary for the performance of their duties.
4.8. Pass certification in the prescribed manner.
5. Responsibility
The tour guide is responsible for:
5.1. Failure to perform (improper performance) of their functional duties.
5.2. Failure to comply with orders and instructions. about. rector of the institution.
5.3. Inaccurate information about the status of the execution of assigned tasks and instructions, violation of the deadlines for their execution.
5.4. Violation of the internal labor regulations, fire safety and safety regulations established in the Establishment.
5.5. Causing material damage within the limits established by the current legislation of the Russian Federation.
5.6. Disclosure of information that became known in connection with the performance of official duties.
For the above violations, the guide may be held in accordance with applicable law, depending on the severity of the offense, to disciplinary, material, administrative, civil and criminal liability.
This job description has been developed in accordance with the provisions (requirements) Labor Code Russian Federation dated December 30, 2001 No. 197 FZ (Labor Code of the Russian Federation) (with amendments and additions), professional standard"Tour guide (guide)" approved by order of the Ministry of Labor and social protection of the Russian Federation dated August 4, 2014 No. 539n and other regulatory legal acts regulating labor relations.
In contact with
Tour guide is a fascinating and profitable profession. If you are a tour guide or guide, then you travel, taste rare dishes, communicate with interesting people and for all this you also get a reward!
bus tour Dmitriev Vyacheslav, CC BY-SA 3.0A good guide and tour guide is always in demand. This is a profession that can feed you to a very old age. The profession is adjacent to many others and easily adapts to what you need to do now. To become a good guide, you need to know what skills and abilities you need to have.
Job Responsibilities
Provides excursion services in accordance with the routes approved by the head of the tour desk, technological maps in accordance with the methods of conducting excursions, control texts and other documents provided for by national standards.
Constantly updates the "portfolio of the guide", collects and studies historical materials and documents, studies archive materials, statistical data, other documents and materials containing information about the objects of excursions.
Museum tour Natalia Myasnikova, CC BY-SA 3.0 Prepares individual texts for excursions, public speaking. Participates in the development of new topics, excursions, masters new topics and options for excursions for various groups of the population.
It is necessary to separate the concepts of a guide and a guide, since the guide is, first of all, a local historian-culturologist who talks about the history and significance of the object, and the guide is a tour manager who promptly resolves all the questions of tourists as the tour progresses, along the way telling about the history , culture of the region. (Darima Togosheeva, tour guide)
Participates in the work of methodological sections and creative groups guides, in the work of conferences and seminars. Develops the technique of excursion stories, public speaking, answering questions.
Eleonora Gorokhovskaya, Copyright Receives information about the place and time of arrival of sightseers (tourists), organizes their meeting at the agreed place.
Sets the number of excursionists (tourists) in the excursion (tourist) group. Certifies the belonging of sightseers (tourists) to the excursion (tourist) group, conducts protocol events.
Beginning guides at the start are very helpful educational excursions. This is the most understandable form of training, giving an idea of what to show and say, how to speak, how to communicate with sightseers, where to make stops to show, how to get off the bus, how to set up a group. A big plus is that everything that happens is shown immediately on the route. Perception and memorization is very active. Further, it is much easier for beginners to navigate their own excursions. (Natalia Myasnikova, guide)
Selects the optimal location of the excursion (tourist) group for the excursion. He reads excursion lectures on culture and history, talks about the traditions and customs of the region, acquaints sightseers (tourists) with sights.
Conducts a tour of a museum or cultural center, accompanies tour explanations and stories for viewing and displaying museum expositions and other objects of display.
Conducts briefings on the observance of precautionary measures during the tour.
study tour Natalia Myasnikova, CC BY-SA 3.0 Organizes a careful attitude of sightseers (tourists) to the sanitary and ecological state of the environment on the route.
Answers general and professional questions of sightseers (tourists) on the topic of the excursion.
Fills out excursion vouchers and other excursion documentation.
Tatyana Daichman, CC BY-SA 3.0 In case of diseases of sightseers (tourists), injuries, it provides first aid, organizes the call of the relevant ambulance services, rescuers.
Coordinates the behavior of the excursion (tourist) group in the event of an emergency, informs the relevant authorities about the occurrence of emergencies.
Yakov Rapoport - certified and licensed tour guide Yakov Rapoport, CC BY-SA 3.0 Analyzes the comments and suggestions of sightseers (tourists) regarding the quality of the provided excursion services and makes suggestions for their improvement.
Maintains established reports.
Since 2017, fines have been provided for conducting excursions without an appropriate certificate: for individual- 25 thousand rubles, for an official who attracted such an employee - 100 thousand rubles, and for legal entity the fine will amount to half a million rubles. Fines for illegal activities of guide instructors range from 50,000 to 1 million rubles.
Must know: Laws and other regulations legal acts the Russian Federation in the field of tourism; regulatory documents of organizations in the tourism sector, establishing the rules for conducting excursions; history, culture and geography of the region; sightseeing objects in the context of history, geography and culture; expositions of museums and cultural centers; principles of organization and methods of conducting excursions; foreign language as part of excursions to foreign language; business protocol and etiquette; theory of interpersonal communication; technique of public speaking; basics of psychology; rules for working with sightseers (tourists) on routes (pedestrian, transport and combined, urban and out-of-town); rules of conduct for sightseers (tourists) on transport; first aid rules; action plan in case of emergency; rules for paperwork and reporting; fundamentals of economics and management, labor organization; fundamentals of labor and migration legislation; rules on labor protection and fire safety.
Igor Sergeev, Pending Qualification Requirements
Guide category I: higher professional education (humanities) and additional professional education in the field of tourism, at least 3 years of work experience as a guide of category II.
Tour guide II category: higher professional education (humanities) and additional professional education in the field of tourism, work experience as a guide for at least 3 years.
Guide:higher professional education (humanities) and additional professional education in the field of tourism without presenting requirements for work experience.
Source
ORDER OF THE MINISTRY OF HEALTH AND DEVELOPMENT OF RUSSIA dated March 12, 2012 No. 220n
Single qualification guide positions of managers, specialists and employees. Chapter " Qualification characteristics positions of employees of organizations in the tourism sector.
Photo gallery
Useful information
Duties of a tour guide
How to become a tour guide
Education
Information about educational institutions that train personnel for the tourism sector is available on the website of the Federal Agency for Tourism
Legislative change
In 2017, a new the federal law"On the introduction of amendments to certain legislative acts of the Russian Federation in order to improve legal regulation activities of tour guides (guides), guides-translators and instructors-guides.
The law provides that certification will be carried out by regional authorities in the field of tourism.
According to the new rules, guides and instructor-guides will be certified once every three years, and guide-interpreters - once every five years.
For conducting excursions without an appropriate certificate, fines are provided: for an individual - 25 thousand rubles, for an official who attracted such an employee - 100 thousand rubles, and for a legal entity the fine will amount to half a million rubles. Fines for illegal activities of guide instructors range from 50,000 to 1 million rubles.
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