Job description order processing specialist
1.1 This job description defines functional responsibilities, the rights and responsibilities of a specialist in receiving and processing orders.
1.2 The specialist in receiving and processing orders belongs to the category of specialists.
1.3 The specialist in receiving and processing orders is appointed to the position and dismissed from the position in the established current labor law order by order of the director of the enterprise on the proposal of the head of the sales department and in agreement with the sales manager.
1.4 Relationships by position:
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1.4.1 |
direct submission |
sales manager |
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1.4.2. |
Additional submission |
head of sales department |
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1.4.3 |
Gives orders |
– |
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1.4.4 |
The employee replaces |
person appointed by the director of the enterprise |
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1.4.5 |
The employee replaces |
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- Qualification requirements for a specialist in receiving and processing orders:
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2.1. |
Education* |
Higher professional (technical) |
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2.2 |
work experience |
no work experience requirement |
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2.3 |
knowledge |
The structure of the enterprise. Information about goods (services). Ordering requirements. Fundamentals of order accounting. The order of control over the passage and execution of orders. Fundamentals of office work. Ethics of business communication. Technology for processing orders using a computer. Fundamentals of labor legislation. Rules of the internal work schedule. |
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2.4 |
skills |
− |
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2.5 |
Additional requirements |
– |
* or secondary vocational (technical) education work experience in trade for at least 1 year
- Documents regulating the activities of a specialist in receiving and processing orders
3.1 External documents:
Legislative and regulations regarding the work being done.
3.2 Internal documents:
Charter of the enterprise, Orders and instructions of the director of the enterprise (head of the sales department, sales manager); Regulations on the sales department, Job description for a specialist in receiving and processing orders, Internal labor regulations.
- Job Responsibilities of a Receptionist and Processor
Order Receiving and Processing Specialist:
4.1. Gives the customer (client) advice on the rules and the subject of the order (design, price, parameters, terms and place of the order).
4.2. Verifies that all order details are present.
4.3. Identifies the type of order.
4.4. Sends the order to the appropriate department of the enterprise.
4.5. Coordinates the work of departments involved in the implementation of the order.
4.6. Controls the timely execution of the order.
4.7. Corrects the terms and conditions for fulfilling orders and, if necessary, informs customers (clients) about changes in order parameters.
4.8. Maintains an archive of completed orders.
4.9. Compiles a report (daily, monthly, quarterly, annual) for subsequent analysis and adjustment of the system for working with orders.
- Rights of a specialist in receiving and processing orders
The specialist in receiving and processing orders has the right to:
5.1. Request from the structural divisions of the enterprise information and documents necessary for its implementation official duties.
5.2. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
5.3. Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.
5.4. Require the management of the enterprise to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.
- Responsibility of the specialist in receiving and processing orders
The Receptionist and Processor is responsible for:
6.1. For improper performance or non-performance of their official duties provided for by this job description - within the limits determined by the current labor legislation of Ukraine.
6.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.
6.3. For causing material damage- within the limits determined by the current labor and civil legislation of Ukraine.
- Conditions of work of a specialist in receiving and processing orders
7.1. The mode of operation of a specialist in receiving and processing orders is determined in accordance with the Internal Labor Regulations established in the enterprise.
- Terms of payment
The terms of remuneration for a specialist in receiving and processing orders are determined in accordance with the Regulations on remuneration of personnel.
9 Final provisions
9.1 This Job Description is made in two copies, one of which is kept by the Company, the other by the employee.
9.2 Tasks, Responsibilities, Rights and Responsibilities can be specified in accordance with the change in the Structure, Tasks and Functions structural unit and workplace.
9.3 Changes and additions to this Job Description are made by order CEO enterprises.
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Head of structural unit |
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(signature) |
(surname, initials) |
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AGREED: |
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Head of the legal department |
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(signature) |
(surname, initials) |
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00.00.0000 |
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Familiarized with the instructions: |
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(signature) |
(surname, initials) |
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00.00.00 |
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As follows from the title of the position, this specialist performs the functions of receiving and processing incoming orders. This position is primarily for trade enterprises and enterprises providing various services. But it has gained particular relevance in the wholesale and retail, production. The goods for which this specialist accepts and processes orders is understood not only as products intended for final consumption, but also other inventory items for resale or production purposes.
All incoming orders can be conditionally divided into external and internal, both in relation to the product (being in the enterprise or outside it), and in relation to the customer, which can also be external (third-party) and internal (for example, an employee of the enterprise making an order for which or production needs).
Thus, the following structure of order variants can be formed:
1) an external customer orders goods located at the enterprise;
2) an external customer orders a product located outside the enterprise;
3) internal customer orders goods located at the enterprise;
4) an internal customer orders a product located outside the enterprise.
Of course, this classification is only primary. Depending on the field in which the specialist works, further branching of this structure is possible.
The tasks of the specialist in receiving and processing orders include identifying the type of order and taking measures to fulfill it.
Most orders are received by phone or fax, sometimes - by mail. However, due to the increasing prevalence of electronic commerce, the system of orders by E-mail or through sites on the Internet is developing.
The order taker accepts them, checks the availability of the necessary order parameters (indication of the type of product, its quantity, etc.) and details (coordinates) of the customer.
After that, he starts processing, which consists in drawing up the relevant documents for the goods (waybills, purchase orders, etc.), forwarding them to the appropriate department (this can be a warehouse of an enterprise, a purchasing department, etc.). In the case of impersonal communication with the client (via the Internet or by fax), if necessary (for example, when large volume order) the specialist can contact the subscriber to clarify or receive an order confirmation.
Further, he monitors and controls the route of order fulfillment, coordinates the work of executive services, up to the delivery of the order and payment by the customer. After the entire cycle, the reception and processing specialist enters all the information about the order into the archive and makes a mark on its completion. As a rule, archives are electronic databases on a computer.
INSTRUCTIONS FOR THE SPECIALIST FOR RECEIVING AND PROCESSING ORDERS
I. General provisions
2. The specialist in receiving and processing orders must know:
2.1. The structure of the enterprise.
2.2. Information about goods (services).
2.3. Ordering requirements.
2.4. Fundamentals of order accounting.
2.5. The order of control over the passage and execution of orders.
2.6. Fundamentals of office work.
2.7. Ethics of business communication.
2.8. Technology for processing orders using a computer.
2.9. Fundamentals of labor legislation.
2.10. Internal labor regulations.
3. Appointment to the position of a specialist in receiving and processing orders and dismissal is carried out by order of the head of the enterprise on the presentation of __________________________________.
4. The specialist for receiving and processing orders reports directly to ____________________________.
5. During the absence of a specialist in receiving and processing orders (illness, vacation, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the appropriate rights and is responsible for the high-quality and timely performance of the duties assigned to him.
II. Job Responsibilities
Order Receiving and Processing Specialist:
1. Gives the customer (client) advice on the rules and the subject of the order (design, price, parameters, terms and place of the order).
2. Checks the availability of all order details.
3. Identifies the type of order.
5. Coordinates the work of departments involved in the implementation of the order.
6. Controls the timely execution of the order.
7. Adjusts the terms and conditions for fulfilling orders and, if necessary, informs customers (clients) about changes in order parameters.
8. Maintains an archive of completed orders.
9. Compiles a report (daily, monthly, quarterly, annual) for subsequent analysis and adjustment of the system for working with orders.
III. Rights
The specialist in receiving and processing orders has the right to:
1. Request from the structural divisions of the enterprise information and documents necessary for the performance of his duties.
2. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
3. Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction.
4. Require the management of the enterprise to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.
IV. A responsibility
The Receptionist and Processor is responsible for:
1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor legislation Russian Federation.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage to the enterprise - within the limits established by the current labor and civil legislation of the Russian Federation.
I approve
_____________________________ (Surname, initials)
(name of organization, its ________________________________
organizational - legal form) (director; other person authorized
approve job description)
00.00.201_
m.p.
JOB INSTRUCTIONS FOR THE SPECIALIST IN RECEIVING AND PROCESSING ORDERS
——————————————————————-
(name of institution)
00.00.201_ #00
1. General Provisions
1.1. This job description defines the rights, responsibilities and duties of a specialist in receiving and processing orders _____________________ (hereinafter referred to as the "enterprise"). Institution name
1.2. A person with a higher (secondary) professional (technical) education is accepted for the position of a specialist in receiving and processing orders (there are no requirements for work experience); At least 1 year experience in trade.
1.3. The specialist in receiving and processing orders must know:
- the structure of the enterprise;
- information about goods (services);
- ethics of business communication;
- technology for processing orders using a computer;
- fundamentals of labor legislation;
- requirements for placing orders;
- basics of order accounting;
- the order of control over the passage and execution of orders;
- basics of office work;
- internal labor regulations.
1.4. A specialist in receiving and processing orders is hired and dismissed by order of the head of the enterprise upon presentation by _____________________.
1.5. The specialist for receiving and processing orders is subordinate to _________________.
1.6. During the absence of a specialist in receiving and processing orders (illness, vacation, etc.), his duties are assigned to a person appointed in the prescribed manner, acquiring the appropriate rights and responsible for the quality and timely performance of the duties assigned to him.
2. Job responsibilities
The Receptionist and Processor is responsible for:
2.1. To give the customer (client) advice on the rules and the subject of the order (design, price, parameters, terms and place of the order).
2.2. Check the availability of all order details.
2.3. Correct the terms and conditions for fulfilling orders and, if necessary, inform customers (clients) about changes in order parameters.
2.4. Maintain an archive of completed orders.
2.5. Identify the type of order.
2.6. Send the order to the appropriate division of the enterprise.
2.7. Coordinate the work of the departments involved in the implementation of the order.
2.8. Control the timely execution of the order.
2.9. Prepare a report (daily, monthly, quarterly, annual) for subsequent analysis and adjustment of the system for working with orders.
3. Rights
The Order Receiving and Processing Specialist has the right to:
3.1. Request from structural subdivisions of the enterprise information and documents necessary for the performance of his duties.
3.2. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
3.3. Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction.
3.4. Require the management of the enterprise to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.
4. Responsibility
The Reception and Processing Specialist is responsible for:
4.1. Inadequate performance or non-performance of their official duties provided for by this job description within the framework established by the current labor legislation of the Russian Federation.
4.2. Legal violations committed in the course of their activities within the framework established by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. Causing material damage to the enterprise within the framework established by the current labor and civil legislation of the Russian Federation.
Head of the structural unit: _____________ __________________
00.00.201_
Acquainted with the instructions
one copy received: _____________ __________________
(signature) (surname, initials)
00.00.20__
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(chief specialist of the emergency call center)
(professional standard "Specialist in receiving and processing emergency calls")
1. General Provisions
1.1. The following person is accepted for the position of chief specialist in receiving and processing emergency calls:
1) having an average professional education on training programs for mid-level specialists;
2) who has additional professional education in advanced training programs in the direction of providing emergency calls (for officials organizing and supervising the work of the staff of emergency call centers);
3) experienced practical work at least three years of experience in the position of "Leading Specialist in Reception and Processing of Emergency Calls" or in the position of "Senior Specialist in Reception and Processing of Emergency Calls" of at least four years.
1.2. To work specified in paragraph 1.2 of this instruction, a person is allowed:
1) who has passed mandatory preliminary (when applying for a job) and periodic medical examinations (examinations), as well as extraordinary medical examinations (examinations) in the manner established by the legislation of the Russian Federation;
2) who has completed training in labor protection and tested knowledge of labor protection requirements in the prescribed manner;
3) having the approval of group I on electrical safety;
4) possessing stress resistance, the ability to solve problems in a limited time;
5) not having speech defects;
6) capable of simultaneously solving several problems.
1.3. The chief specialist for receiving and processing emergency calls should know:
1) regulatory legal acts and methodological documents regulating the reception and processing of emergency calls in the call center;
2) the main regulatory legal acts regulating the activities of the EOS, ABC and EDDS;
3) agreements and regulations for information interaction between structures involved in ensuring security in the service area of the call center;
4) a list of EOS, ABC and EDDS, their purpose, structure, functions, territorial responsibility;
5) a list and activities of other services that may be involved in responding to the incident and to provide the applicant with special background information and/or special recommendations (if any);
6) formalized classifiers used in the framework of receiving and processing emergency calls in the call center;
7) administrative-territorial division of the Russian Federation, a constituent entity of the Russian Federation and in the service area of the call center;
8) basic information about the transport infrastructure in the service area of the Call Center;
9) the main geographical names in the service area of the Call Center;
10) the names and location of the main places of mass stay of people, recreation areas, water bodies, hazardous production facilities located in the service area of the call center;
11) the structure and procedure for using the electronic and other reference documents used in the work; information resources;
12) a typical list of reasons for providing reference and advisory assistance and their corresponding reference and information resources used to search for information;
13) the content of recommendations on the rules of conduct of the applicant at the scene of the incident and the corresponding methodological documents;
14) rules of orientation on the ground;
15) rules for organizing the work of specialists in emergency situations;
16) instructions for the operation of hardware and software (automated workstations);
17) a list of hardware and software for automated workplaces of the call center;
18) rules for the operation of automated workplaces of the call center;
19) labor legislation of the Russian Federation;
20) requirements for labor protection, industrial sanitation;
21) electrical safety rules when using telecommunications used to receive emergency calls;
22) rules fire safety; list and location of items of fire-fighting equipment; emergency exits; the procedure for evacuating employees in case of fires and smoke;
23) rules of Russian written and oral speech;
24) basics of paralinguistics;
25) the basics of the psychology of childhood, the psychology of older people and people with limited mobility;
26) basics of psychology of extreme situations;
27) basics of conflictology;
28) ethical standards communication, speech and business etiquette;
29) rules of Russian written and oral speech;
30) electrical safety rules when using telecommunication facilities used to receive emergency calls;
31) Russian and foreign innovate experience on the organization of work and the functioning of the Call Center;
32) structure, purpose, capacity and functionality hardware-software complex TsOV;
33) regulatory documents and teaching materials on the organization of work and the functioning of the Call Center;
34) regulatory documents regulating the monitoring of the throughput of a group of automated workplaces of the Call Center;
35) a system of indicators and criteria for assessing the throughput of a group of automated workplaces of the Call Center;
36) normative documents regulating the actions of specialists in case of exceeding the threshold indicators of the throughput capacity of a group of automated workplaces of the call center;
37) fundamentals of labor psychology;
38) rules for the operation of hardware and software;
39) ____________________________________.
(other knowledge requirements)
1.4. The chief specialist for receiving and processing emergency calls should be able to:
1) plan and organize work labor collective to distribute labor tasks;
2) check the operability of hardware, software and telecommunications facilities used to receive and process emergency calls;
3) use hardware and software to implement the tasks of operational control;
4) detect cases incorrect work or failures in the operation of hardware and software (workstation) and differentiate them from cases of incorrect work of users (specialists);
5) use backup means of data recording and information resources stored in printed form;
6) use special hardware and software to monitor the response of EOS, ABC and EDDS;
7) determine, taking into account the type of incident, the list of EOS, ABC and EDDS to be notified;
8) determine the administrative-territorial affiliation of the address (place) of the incident to alert the EOS, ABC and EDDS;
9) formulate an incident message to alert EOS, ABC and EDDS;
10) use telecommunications to inform the EOS, FAA and EDDS about the incident;
11) find contact details of the duty and dispatch services of the EOS and ABC, EDDS;
12) manage speech interaction, including in situations where several people are participants in communication;
13) type text on the keyboard at a speed of at least 100 characters per minute;
14) use special hardware and software to monitor the throughput of a group of automated workstations of the Call Center;
15) analyze current reports (real-time reports) for operational management of a group of specialists;
16) make tactical decisions on managing a group of specialists to increase the throughput of a group of workstations;
17) take into account the professional knowledge, skills, emotional and physical stress of employees when managing a group of specialists;
18) summarize and comprehensively analyze the chronological data of quantitative and qualitative indicators of the work of a group of specialists;
19) to form proposals for increasing the throughput capacity of the Call Center;
20) determine the possible reasons for the decrease in the throughput of a group of automated workplaces of the Call Center;
21) ___________________________________.
(other skills and abilities)
1.5. Chief specialist for receiving and processing emergency calls inits activities are guided by:
1) ____________________________________;
(name of constituent document)
2) Regulations on _______________________;
(name of the structural unit)
3) this job description;
4) ____________________________________.
(names of local regulations governingjob functions by position)
1.6. Chief specialist for receiving and processing emergency callsreports directly
(name of the position of the head)
1.7. _________________________________.
(other general provisions)
2. Labor functions
2.1. Receiving and processing emergency calls (incident reports):
1) organization and current (operational) control of the work of specialists (groups of specialists) for receiving and processing emergency calls;
2) monitoring the response of emergency operational and emergency recovery services, life support services of the population and unified duty dispatch services to messages transmitted by specialists in receiving and processing emergency calls using hardware and software;
3) monitoring the throughput of a group of automated workstations of the emergency call center.
2.2. ________________________________.
(other features)
3. Job responsibilities
3.1. The Chief Specialist for Receiving and Handling Emergency Calls performs the following duties:
3.1.1. As part of the labor function specified in paragraphs. 1 clause 2.1 of this job description:
1) organizes and controls the acceptance and transfer of automated workstations by a group of specialists at the beginning and at the end of the shift on duty;
2) controls the completeness and operability of hardware, software and telecommunications facilities when receiving and transferring duty at the beginning and at the end of the shift on duty;
3) prepares and conducts operational briefing of a group of specialists at the beginning of the shift on duty;
4) distributes operational tasks among specialists at the beginning of the shift on duty;
5) summarizes the results of the work of a group of specialists at the end of the shift on duty;
6) performs current (in real time) audio monitoring of the work of specialists;
7) performs current (real-time) monitoring of compliance by specialists with the algorithm (rules) of interviewing the applicant, depending on the nature of the call (reason for the appeal) of the applicant;
8) carries out current (in real time) monitoring of compliance by specialists with the algorithm (rules) of interviewing the applicant to clarify the address (location) of the incident;
9) performs current (real-time) monitoring of compliance by specialists with the algorithm (rules) for providing reference and advisory assistance in accordance with the requirements of regulatory documents;
10) carries out current (in real time) control of the completeness and reliability of information registered by specialists using hardware and software;
11) performs a current (in real time) verification of the correctness of registration records of received and processed emergency calls by specialists;
12) performs current (real-time) control of notification by specialists of EOS, ABC, EDDS and / or (if necessary) other services in accordance with the requirements of regulatory documents;
13) conducts current (real-time) monitoring of fixing by specialists with the help of hardware and software of the fact of notification of EOS, ABC, EDDS and / or (if necessary) other services in accordance with the requirements of regulatory documents (in the case of oral transmission of information);
14) organize and coordinate the work of a group of specialists in case of receipt of a message with a sign of an emergency;
15) informs the management of the call center duty shift about the received emergency calls (incident reports) in cases specified by the regulatory documents;
16) receives information from specialists about incorrect operation or failures in the operation of hardware and software (workstation);
17) organizes, coordinates and ensures the continuity of the actions of a specialist (a group of specialists) for receiving and processing current emergency calls in case of failures in the operation of hardware and software;
18) registers the facts of incorrect operation and failures in the operation of hardware and software (workstation);
19) inform the responsible employee (structural unit) about incorrect operation or malfunctions of hardware and software (workstation);
20) informs the management of the call center duty shift about failures in the operation of hardware and software and telecommunications facilities;
21) checks the work performed by the employees of the responsible structural unit to restore the functioning of hardware and software (workstation);
22) organizes and coordinates the actions of a specialist (a group of specialists) to record the received information using hardware and software after technical failures have been eliminated;
23) receives from specialists information about the need to update databases (make changes to them) used within the framework of hardware and software (automated workstations) for receiving and processing emergency calls;
24) prepares proposals for updating and updating information resources (software and printed), optimizing the reception and processing of emergency calls;
25) provides specialists with advisory assistance on the classification and registration of an emergency call subject to notification by the EOS, ABC, EDDS and / or other services;
26) provide specialists with advisory assistance on the functioning of hardware and software (workstation) in the event that the fact of incorrect operation or malfunction of hardware and software (workstation) is not confirmed;
27) provides specialists with advice on the use of backup data recording tools and information resources;
28) informs the management of the shift on duty of the ATC about requests received from the bodies ensuring national security, investigative and law enforcement agencies, executive authorities;
29) organizes during the shift on duty the mode of work, rest and meals of a group of specialists;
30) monitors compliance by specialists with the requirements of labor protection, fire safety and ensuring order at workplaces and in amenity premises;
31) monitors compliance by specialists with labor discipline and professional ethics.
3.1.2. As part of the labor function specified in paragraphs. 2 clause 2.1 of this job description:
1) receives from a specialist information about the fact of notification of EOS, ABC and EDDS using hardware and software;
2) monitors with the help of special hardware and software the fact of confirmation of receipt of EOS, ABC and EDDS information about the incident;
3) monitors with the help of special hardware and software information that confirms the response of the EOS, ABC and EDDS to the transmitted message;
4) registers with the help of special hardware and software the received information confirming the response of the EOS, ABC and EDDS to the transmitted message (or lack of response);
5) re-informs the EOS, ABC and EDDS about the incident using telecommunications (if necessary);
6) fixes with the help of special hardware and software the fact of repeated notification of EOS, ABC and EDDS in accordance with the requirements of regulatory documents (in the case of oral transmission of information);
7) informs the management of the call center duty shift about a significant delay in the response of the EOS, ABC and EDDS to a message transmitted by specialists using hardware and software;
8) informs the management of the duty shift of the call center about the lack of communication with the EOS, ABC or EDDS;
9) generates a report on the results of monitoring the response of EOS, ABC and EDDS to messages transmitted by specialists using hardware and software.
3.1.3. As part of the labor function specified in paragraphs. 3 clause 2.1 of this job description:
1) monitors with the help of hardware and software the current indicators of the throughput of the work of a group of workstations;
2) using special hardware and software tools, generates current reports (real-time reports) on short-term quantitative indicators of the work of a group of automated workstations of the call center;
3) captures data on an increase in the flow of calls, exceeding the thresholds for the throughput of a group of workstations;
4) makes tactical decisions on the management of a group of specialists based on the current performance of the throughput of a group of workstations;
5) using special hardware and software tools, generates current reports (real-time reports) on the nature (composition) of calls received and processed by a group of specialists;
6) makes tactical decisions on a short-term change or development of new algorithms for receiving and processing calls (call service) based on current indicators (obtaining data on changes in the composition of calls);
7) informs the management of the duty shift of the call center about the current throughput indicators of the group of automated workstations, changes in the composition of calls and implemented solutions in order to establish the reasons for the decrease in throughput, analyze the impact decisions taken on long-term indicators (tasks) of the call centers;
8) monitors the current state of individual workstations with the help of special hardware and software;
9) fixes with the help of special hardware and software the duration of receiving and processing current emergency calls at separate automated places;
10) using special hardware and software tools, generates current reports (real-time reports) of quantitative indicators of the work of individual specialists;
11) makes tactical decisions to manage the actions of the specialist in respect of whom the check was carried out (if necessary);
12) using special hardware and software tools, generates reports on the quantitative and qualitative indicators of the work of specialists (groups of specialists) in accordance with the documents regulating the reception and processing of emergency calls in the call center;
13) uses special hardware and software to monitor the throughput of a group of automated workstations of the Call Center;
14) analyzes current reports (real-time reports) for operational management of a group of specialists;
15) makes tactical decisions on managing a group of specialists to increase the throughput of a group of workstations;
16) takes into account the professional knowledge, skills, emotional and physical load of employees when managing a group of specialists;
17) summarizes and comprehensively analyzes the chronological data of quantitative and qualitative indicators of the work of a group of specialists;
18) forms proposals for increasing the throughput capacity of the Call Center;
19) determines the possible reasons for the decrease in the throughput of a group of automated workplaces of the Call Center.
3.1.4. As part of the implementation of their labor functions carries out the instructions of his immediate supervisor.
3.1.5. ________________________________.
(other duties)
3.2. __________________________________.
(other job descriptions)
4. Rights
4.1. The chief specialist for receiving and processing emergency calls has the right to:
4.1.1. Participate in the discussion of draft decisions, in meetings on their preparation and implementation.
4.1.2. Ask the immediate supervisor for clarifications and clarifications on these instructions, issued assignments.
4.1.3. Request, on behalf of the immediate supervisor, and receive from other employees of the organization the necessary information, documents necessary for the execution of the assignment.
4.1.4. Get acquainted with the draft decisions of the management regarding the function performed by him, with documents defining his rights and obligations in his position, criteria for assessing the quality of the performance of his labor functions.
4.1.5. Submit proposals on the organization of labor within the framework of their labor functions for consideration by their immediate supervisor.
4.1.6. Participate in the discussion of issues related to the duties performed.
4.2. _______________________________.
(other rights)
5. Responsibility
5.1. The Chief Specialist for Receiving and Processing Emergency Calls is held responsible for:
- for improper performance or non-performance of their official duties provided for by this job description - in the manner established by the current labor legislation of the Russian Federation, accounting legislation;
- offenses and crimes committed in the course of their activities - in the manner prescribed by the current administrative, criminal and civil legislation of the Russian Federation;
- causing damage to the organization - in the manner prescribed by the current labor legislation of the Russian Federation.
5.2. _________________________________.
(other liability provisions)
6. Final provisions
6.1. This job description has been developed on the basis ofProfessional standard "Specialist in the reception and processing of emergencychallenges", approved by the Order of the Ministry of Labor and Social Protection
of the Russian Federation dated 09.09.2015 N 618n, taking into account
_____________________________________.
(details of local regulations of the organization)
6.2. Familiarization of the employee with this job descriptioncarried out at the time of employment (before the signing of the employment contract).
Familiarization of the employee with this job description confirmed
____________________________________.
(signature on the familiarization sheet, which is an integral part ofpart of this manual (in the familiarization log
with job descriptions) in a copy of officialinstructions kept by the employer; otherwise)
6.3. ________________________________.
(other final clauses)
Only lovers will survive
Features of advertising aimed at children
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What is an NPO: decoding, definition of goals, types of activities Does a non-profit organization have the right
Gleb Nikitin First Deputy