Job responsibilities of a non-food sales consultant. About the most important job responsibilities of the seller of non-food products. Why is the job description of the seller of non-food products being developed

13.05.2020

The profession of a salesperson is currently in demand, which is explained by the fact that more and more food outlets are opening in cities, and competition between individuals is increasing every year. In the article, we will tell you in order what the job description of the seller of food and non-food products defines, what are the duties, rights, and responsibilities of workers in this profession.

Job description of the seller - basic provisions, rights and obligations

The main points include the following:

reporting to the store manager,
obligation to follow his oral and written instructions,
guide to this manual.

In addition, the employee holding this position is required to know the rules of technology fire safety, labor protection, act in accordance with the current rules of internal work schedule etc.

The rights of the seller include making proposals for improving working conditions, reporting all the shortcomings noticed, requiring management to ensure organizational and specifications and preparation of all necessary documents.

This document prescribes the following responsibilities:

1. Arrangement and replenishment in showcases;
2. Control of the safety of everything on the racks;
3. Consultation of consumers when choosing the right products;
4. Posting price tags;
5. Acceptance of products;
6. Control of the sale of goods;
7. Customer service at the checkout.

Job description of the seller of food products

This document prescribes the implementation of customer service: cutting, weighing, packaging, controlling the timely replenishment of products, cleanliness and order of the workplace, receiving and preparing packaging materials, filling and attaching labels to products, etc.

By the way, the site has information about the job description of the supervisor.

Job description of the seller of non-food products

This document prescribes to provide customer service, offer and display products, demonstrate in action, help in choosing, calculate the cost of purchase, prepare products for sale: unpacking, picking, placing, posting price tags. For example, a consultant in a clothing store should negotiate with various categories of customers, provide advice on choosing clothes, provide funds for fitting, pack products, and so on.

Senior Sales Job Description

This document prescribes to manage the sales department of this outlet, to monitor the correct implementation of their official duties communicate verbal and written orders to subordinate employees, train subordinates in effective work practices, optimize the operation of outlets to increase productivity, select and present candidates for this position, conduct interviews with candidates and participate in the process of making hiring decisions.

Job description of the seller of alcoholic products

This sample prescribes to serve the buyer, prepare for the sale, consult buyers about the properties and manufacturers, prices and other things, study the demand for goods and conscientiously fulfill the duties assigned to us.

Sample job description for sales assistant

This document prescribes:

control the availability necessary goods and fill it up
assist visitors in choosing products,
consult on available products, their characteristics and prices,
carry out work on the arrangement of goods in the right places,
prepare for the sale
control the availability of price tags,
control the implementation
in case of detection of goods with an expired expiration date, immediately remove it from the shelf,
promptly report to the management about emerging emergency situations or the possibility of their occurrence.

To get acquainted with the entire list of duties and rights in more detail, it is recommended to download a standard sample.

According to the presented classification, the position of the seller will refer to sphere service personnel . Its main task is sale of goods to consumers.

In addition, financial responsibility is imposed on him, so it is especially important for him to receive a drawn up employment contract and the corresponding job description.

AT general provisions The job description should reflect that in the performance of his duties, the employee must comply with all of the items listed in it.

In addition, it is necessary to note other normative documentation.

He is also obliged to comply with the internal charter of the company and its routine.

Job Responsibilities

The seller is charged next set of responsibilities:

Making necessary purchases and interacting with suppliers. He also needs to check the quantity and expiration date of the imported goods.
Control of the temperature regime established in the instructions, which will be necessary to keep the goods in good condition. In addition, the seller is obliged to monitor the products and remove the damaged goods.
Carry out pre-sale preparation of goods. Also monitor and control temperature regime during the sale of products. Attach price tags to it.
Maintain cleanliness and order in the workplace, remove contaminants in time, which will pose a danger to the health of customers.
Accept money in non-cash and cash form. Subsequently, issue cash documentation that confirms the fact of acquisition.
Count the proceeds daily and record their value in the ledger.
Take part in audits, counting the quantity of goods, checks.
Conduct consultations with buyers on their questions, which will relate to price, manufacturer, quality and trademark products.

Also, the job description should contain the obligations of the seller in the event of claims from buyers, he will act as an intermediary in the dispute. Therefore, such an employee must know all the rights of the buyer and, if they are violated, look for a logical way to solve the problem.

Depending on the position held, the seller will report directly to either a senior consultant or directly to the store manager. The replacement procedure is also regulated by the job description.

Purpose and interactions with services

The seller must sell the company's products in a retail point of sale. At the same time, he must effectively interact with potential buyers.

Work description

In general, all functions of the seller should be united for one purpose, namely, ensuring the proper volume of sales of products. In general, this determines the tasks assigned to such a specialist - creation better conditions product selection and payment. At the same time, consultation is carried out and recommendations are given to customers of goods suitable for their purpose.

Rights and responsibilities

The employee has the right to access the information he needs and a number of documents that will ensure the correct performance of his duties. In addition, the seller has the right to make suggestions regarding the work schedule or the nature of the work itself, if this is ultimately aimed at increasing labor productivity.

The seller also has a number of the following rights:

For proper payment of overtime hours, as well as work in holidays in the increased amount established by the Labor Code of the Russian Federation.
Refuse management to carry out actions that will be contrary to the law.
Get access to the documentation governing its activities, and subsequently study it.
Require your management to respect the rights prescribed in employment contract and in Labor Code RF.

In addition, in terms of solving economic issues, for example, combating various pests, he may require management to call specialists on a commercial basis. The same rights apply to the maintenance of electronic equipment (for example, cold rooms or cash registers).

Salesman has no right accept returns from customers and refund the cost without direct approval from higher management. It is also forbidden to delete various documentation related to income or expenses.

If the final cost of the product does not suit the buyer, and the purchase has already been made at the checkout, then the seller is prohibited from taking any steps alone, especially taking the goods back without drawing up a return certificate.

The sales person will be responsible for liability for products presented at the point of sale. Also, the seller is responsible for the diligent performance of the duties imposed on him, displayed in the job description.

Based on this, the employee's management is obliged to familiarize him in writing with the job description and a list of information on material and disciplinary liability.

If such an employee is responsible for the cash register, then he will be responsible for maintaining Money, high-quality and accurate filling of all reporting.

If an emergency situation arises due to the employee’s failure to fulfill his direct duties, a penalty will be imposed on him, up to financial compensation, subsequent dismissal and criminal liability.

Sample instruction manual

AT model text must be reflected in the key requirements obtained qualification and employee's work experience. It is also important to write audit procedures and created conditions work.

Need to display procedure for medical examination, because the seller will communicate and serve a large number of people, as a result of which it can become a carrier of serious diseases. It is also necessary to write order of receiving goods and its subsequent display.

Working conditions and features

Main hours of work, weekends and holidays granted must be written in the internal regulations trading company . The job description itself, as a rule, reflects links to the regulatory documents of the organization.

Oldest salesman

The Senior Sales position is implementation of additional operations receiving and issuing funds. He also needs to regularly prepare reports according to receipts and expenditure documents, both daily and monthly.

He must accept security measures the funds entrusted to him and the prevention of damage to products. Inform the higher management about the danger threatening the safety of the values entrusted to him, deal with the design of sales receipts, shop windows.

In addition to a number of job responsibilities, he will also have to supervise the work of ordinary sellers.

The job description of the seller of food products must additionally contain provisions on the conditions for ensuring the storage of food products.

Also he must take a closer look at cleanliness and control pests, including rodents. It is also important for such a seller to periodically undergo a medical examination, since he is in contact not only with buyers, but also with the goods.

Non-grocery goods

The seller of non-food products differs from others in that he must be able and know how to conduct counseling conversations with customers to assist them in choosing a product.

Grocery store

In the job description of sellers in grocery store there are regulations that govern their activities and oblige:

Arrange and replenish the products presented on the shelves.
Carry out measures to ensure the conditions for the safety of goods.
To be able to stimulate sales of the types of goods indicated by higher positions.
Receiving and distributing received products.

“Why should I do this? This is not my job. I won't." Do you want to avoid such statements? Make sure the job description sales assistant was clear, and the section on the job responsibilities of the sales assistant was carefully read by him. To simplify the first task for you, we offer a sample sales assistant job description.

Job description sales assistant
(Job description of the seller)

APPROVE
CEO
Surname I.O. ________________
"________"_____________ ____ G.

1. General Provisions

1.1. The sales consultant belongs to the category of technical performers.
1.2. The sales consultant is appointed to the position and dismissed from it by order CEO company / store manager.
1.3. The Sales Consultant reports directly to the Store Director / Section Manager.
1.4. During the absence of the sales assistant, his rights and obligations are transferred to another official, which is announced in the order for the organization.
1.5. A person who has an initial professional education, without presenting requirements for work experience, or secondary vocational education, without presenting requirements for work experience, or secondary (complete) general education and special training according to the established program, without presenting requirements for work experience.
1.6. The sales consultant is guided in his activities by:
- legislative acts of the Russian Federation, including the Law on the Protection of Consumer Rights;
- Charter of the company, Internal labor regulations, other regulations companies;
- orders and directives of the management;
- this job description.

2. Responsibilities of the sales assistant

The Sales Consultant performs the following duties:
2.1. Ensures that there is enough stock in the trading floor and replenish it if necessary.
2.2. Helps customers in choosing goods, gives advice to customers on the range of goods offered for sale in the store, on consumer properties and features of goods.
2.3. Takes part in stimulating sales of certain types of goods, in store promotions: draws the attention of customers to a given product by placing it in the most viewed places, by additionally consulting customers on the features and benefits of this product, and in other ways.
2.4. Helps the merchandiser or store manager to receive goods.
2.5. Prepares goods for sale: unpacking, assembling, picking, checking performance, etc.
2.6. Monitors the availability of price tags for goods, their correct placement and the correct indication of all information in the price tag (product name, price, weight, etc.). The seller sticks the price tags prepared and handed over to him by the merchandiser or director: after the acceptance and placement of the goods; after price update; in case of detection of discrepancy between the price tag and the requirements of the rules of trade; in other cases, at the direction of the director or merchandiser.
2.7. Participates in inventory.
2.8. Keeps track of product sales. Upon detection of expired goods, the seller must immediately remove the goods from the place of sale and give this information to the merchandiser or director.
2.9. Resolves disputes with customers in the absence of administration representatives.
2.10. Participates in classes (training) conducted for sellers to increase the level of knowledge on the properties and features of products, merchandising of goods, work at the checkout and other knowledge and skills necessary for work.
2.11. Participates in in-store team meetings.
2.12. Informs the store manager about all emergency situations in his work.
The seller is obliged to fulfill other, not described in this job description, orders of the administration, caused by production needs.

3. Rights of the sales assistant

The sales consultant has the right:
3.1. Make suggestions for improving the work related to the duties provided for in this job description.
3.2. Report to higher management on all identified deficiencies within their competence.
3.3. Require management to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.
3.4. Make decisions within your competence.

4. Responsibility of the sales assistant

The sales assistant is collectively liable for the safety of the goods in the store.
In addition, the sales consultant is responsible for:
4.1. For non-performance and / or untimely, negligent performance of their duties.
4.2. For non-compliance with current instructions, orders and orders for the preservation of trade secrets and confidential information.
4.3. For violation of the internal labor regulations, labor discipline, safety and fire safety rules.

I. GENERAL PROVISIONS

1. The seller of non-food products belongs to the category of workers.

2. Appointment to a position and dismissal from it is carried out by order of the general director of the organization.

3. Seller of non-food products

assortment, classification, characteristics, purpose of goods, methods of using and caring for them, rules for deciphering the article and labeling, retail prices, methods for selecting, trying on, measuring, cutting, picking goods, product size scales and rules for determining them, the main requirements of standards and technical conditions, requirements for the quality of goods, packaging and labeling types of marriage and rules for marriage rules for the exchange of goods warranty periods use of goods state of fashion of the current season techniques and methods of active servicing of various contingents of buyers, taking into account their gender, age, level of knowledge about the product, etc. materials, electricity and increase income.

the main types of raw materials used in the manufacture of goods, and methods for recognizing them as the main suppliers of goods and the features of the range and quality of their products; the basic principles for the arrangement of trade and technological equipment; wages, scientific organization of labor.

positions of a seller of non-food products of the III category are not

less than 2 years.

the procedure for receiving goods from suppliers the rules of rejection the main requirements of standards and technical specifications for the quality of goods, containers and their labeling progressive forms and methods of customer service principles for the design of window display cases the inventory procedure acts in the transfer of material values.

special education with no work experience requirements

or if you have worked as a non-food salesman

II. JOB DUTIES

Seller of non-food products:

3rd category. Customer service: offer and show products, demonstrate them in action, help in choosing products. Advising buyers on the purpose, properties, quality, design features of goods, the rules for their care, prices, the state of fashion of the current season.

Offering new, interchangeable goods and related products.

Fitting, measuring, cutting, weighing, calculating the purchase price, issuing (punching) a check, receiving money.

Registration of a passport for a product that has a warranty period of use.

Packing goods, issuing a purchase or transferring it for control.

Providing services to customers.

Working on a cash register.

Control over the timely replenishment of the working stock of goods, their safety, serviceability and proper operation of equipment, cleanliness and order in the workplace.

Monitoring the flow of customers.

Preparation of goods for sale, unpacking, inspection appearance products, sorting, wiping, cleaning, rewinding, assembly, picking, checking performance, ironing.

Preparation of the workplace: checking the availability and serviceability of trade and technological equipment, inventory and tools, installing scales, eliminating minor malfunctions and preparing the serviced cash register for operation.

Receipt and preparation of packaging material.

Placement and display of goods by groups, types and varieties, taking into account the commodity neighborhood, frequency of demand and ease of use.

Filling and attaching price labels.

Setting up showcases and monitoring their condition.

Counting checks (money) and delivering them in the prescribed manner, reconciling the sales amount with the readings of cash counters.

Cleaning of unsold goods and containers.

Preparing goods for inventory.

participation in the receipt of goods notification of the administration about the receipt of goods that do not correspond to the labeling (invoice list)

preparation and design of gift and holiday sets

decorating shop windows

study of customer demand.

receiving goods from the warehouse

preparation of a request for equipment repair

design of window displays and information media about goods available for sale participation in the inventory preparation and registration

commodity reports, certificates of marriage, shortage, regrading of goods and acceptance certificates when transferring material assets

resolution of disputes with buyers in the absence of representatives of the administration

sales management over

The seller of non-food products has the right to:

1. Submit proposals for the management of the organization to improve its activities.

2. Carries out interaction with employees of the organization.

3. Sign and endorse documents within their competence.

4. Require the management of the organization to assist in the performance of their duties and rights.

IV. A RESPONSIBILITY

The seller of non-food products is responsible for:

1. For improper performance or non-performance of their official duties provided for by this job description - within the limits determined by the current labor law Russian Federation.

2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage— within the limits determined by the current labor and civil legislation of the Russian Federation.

Job description of the seller of non-food products[name of organization, enterprise, etc.]

This job description has been developed and approved in accordance with the provisions and other regulations governing labor relations in the Russian Federation.

I. General provisions

1.1. The seller of non-food products belongs to the category of technical executors, is hired and dismissed from it by order of the director of the enterprise upon submission [fill in as needed].

1.2. A person who has primary vocational education, without presenting requirements for work experience, or secondary vocational education, without presenting requirements for work experience, or secondary (complete) general education and special training according to an established program, without presenting requirements for work experience.

1.3. The seller of non-food products directly reports to [insert as appropriate].

1.4. During the absence of the seller of non-food products (vacation, illness, etc.), his duties are performed in the prescribed manner by the appointed deputy, who is fully responsible for the proper performance of the duties assigned to him.

1.5. In its activities, the seller of non-food products is guided by:

regulatory documents and teaching materials on issues of work performed;

the Charter of the enterprise;

Internal labor regulations;

Orders and instructions of the director of the enterprise and the immediate supervisor;

This job description.

1.6. The seller of non-food products must know:

Assortment, classification, characteristics, purpose of goods, methods of using and caring for them;

Rules for decoding the article and marking;

Retail prices;

Techniques for selecting, measuring, cutting, picking goods, product size scales and rules for their determination;

Basic requirements of standards and specifications for the quality of goods, packaging and labeling;

Types of marriage and rules for the exchange of goods;

Warranty periods for the use of goods;

Arrangement and rules for the operation of serviced trade and technical equipment and cash registers;

Ways to reduce product losses, labor costs, electricity and increase income;

Techniques and methods of active service for various contingents of customers, taking into account their gender, age, level of knowledge about the product and other features;

State of fashion of the current season;

The main types of raw materials and materials used for the manufacture of goods, and ways to recognize them;

The main suppliers of goods and features of the range and quality of their products;

Design principles for countertop, in-store and window display cases;

Methods for summarizing data on customer demand;

The procedure for receiving goods from suppliers;

Marriage rules;

The procedure for conducting an inventory;

The procedure for compiling and issuing commodity reports, certificates for marriage, shortage, regrading of goods and acceptance certificates for the transfer of material values.

II. Functions

The following functions are assigned to the seller of non-food products:

2.1. Customer service.

2.2. Calculation of the cost of the purchase and issuing a check.

2.3. Goods packaging.

2.4. Window dressing and stock control.

2.5. Participation in the inventory.

III. Job Responsibilities

To perform the functions assigned to him, the seller of non-food products is obliged:

3.1. Provide customer service: offer and display products, demonstrate them in action, help in choosing products.

3.2. Calculate the purchase price and write a check.

3.3. Issue passports for goods that have a warranty period of use.

3.4. Monitor the timely replenishment of the working stock of goods, their safety, serviceability and proper operation of equipment, cleanliness and order in the workplace.

3.5. Prepare goods for sale: unpacking, assembling, picking, checking performance, etc.

3.6. Prepare the workplace: check the availability and serviceability of trade and technical equipment, inventory and tools, place goods by groups, types and varieties, taking into account the frequency of demand and ease of work.

3.7. Receive and prepare packing material.

3.8. Clean up unsold goods and containers.

3.9. Prepare goods for inventory.

3.10. Work, if necessary, on a cash register, count checks (money) and hand them over in the prescribed manner, check sales amounts with the readings of cash counters.

3.11. Arranging counter and in-store display cases and monitoring their condition.

3.12. Participate in the receipt of goods, notify the administration of the receipt of goods that do not correspond to the labeling (invoice list).

3.13. Compose and arrange gift and holiday sets.

3.14. Study customer demand.

3.15. Receive goods from the warehouse.

3.16. Participate in inventory taking.

3.17. Compile and draw up commodity reports, certificates for marriage, shortage, re-grading of goods and acceptance certificates for the transfer of material values.

3.18. Resolve disputes with customers in the absence of administration representatives.

3.19. Supervise lower-skilled salespeople and apprentices.

IV. Rights

The seller of non-food products has the right:

4.1. Get acquainted with the draft decisions of the management of the enterprise on the issues of its activities.

4.2. Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.

4.3. Receive from leaders structural divisions, specialists information and documents on issues within its competence.

4.4. Require the management of the enterprise to assist in the performance of their duties and rights.

4.5. [Enter as required].

V. Responsibility

The seller of non-food products is responsible for:

5.1. For failure to perform (improper performance) of their official duties provided for by this job description, to the extent determined by the labor legislation of the Russian Federation.

5.2. For offenses committed in the course of carrying out their activities - within the limits determined by the administrative, criminal and civil legislation of the Russian Federation.

5.3. For causing material damage - within the limits determined by the labor, criminal and civil legislation of the Russian Federation.

The job description was developed in accordance with [name, number and date of the document].

Head of structural unit

[initials, last name]

[signature]

[day month Year]

Agreed:

Head of the legal department

[initials, last name]

[signature]

[day month Year]

Familiarized with the instructions: