How long things are stored in the sdek warehouse. Delivery. Quality control service and feedback

A service that allows you to store a parcel in a warehouse or office for free or for an additional fee courier service.

Departure storage- a service that allows you to store a parcel in a warehouse or at a courier service office free of charge or for an additional fee. This is relevant when it is necessary to deliver a shipment on a specific date, for example, a parcel on a birthday, or not earlier than a specific date.

It's important to know

Usually, the service is activated when ordering delivery with pickup from the receiving city. Few know that she also available in case courier delivery“to the door”. However, be careful when ordering the service directly from courier services: sometimes hotline employees do not have sufficient information about the terms of the service. Make sure that the employee has clarified with colleagues more competent in this matter all the details that are important to you or order a service on Sendit - we will arrange everything for you.

Advantages

• Possibility to choose specific day of delivery and
• Safeguards thanks to video surveillance systems and security of warehouse and office areas

Terms of service for major courier services

• DHL Express , TNT and CDEK: free storage for 7 calendar days, the cost of further storage must be checked with the manager
• City Express: free storage for 6 calendar days, then - 45 rubles. per 1 kg per day
• Business Line: free storage for 2 working days, then - 200 rubles. for 1 cu. meter, but not less than 200 rubles. for the entire period of storage
• SPSR Express: cost of storage - 2 rubles. per 1 kg per day, but not less than 18 rubles. per day
• Express.ru: the cost of a month of storage - 1500 rubles. per month per place (the cost of one day of storage is calculated based on the number of working days in the current month); storage is possible only in those cities where the company has offices (the list is available on the website)

Is there a delivery to my city?
Delivery of goods is carried out to all cities of Russia, the Baltic countries, the EU, the CIS, the USA, Israel, Ukraine

To which countries do you deliver orders?
We send orders to the Baltic countries, the CIS, the EU, Israel, the USA, Ukraine, after 100% prepayment, by Russian post. The cost of sending 950 rubles. Shipments with cash on delivery are possible only for Russia. Payment is possible either through PayPal or by credit card when placing an order through the site.

Do you work with legal entities and how can i get an invoice?
Yes, we work with legal entities. An invoice can be issued when placing an order; for this, indicate the TIN number and company name. Shipment is made on the next business day after the money is credited to the current account.

Do you have pickup points?
Yes, but only in Russia. Almost every large, regional or district center has a pickup point. The full list is available when placing an order, after the destination city has been selected. Our office is located in Moscow, but self-pickup is not performed from our office.

How long is the order stored at the pickup point?
The shelf life of the order depends on the carrier company: Boxberry - 10 days, CDEK - 14 days, Axiomus - 5 working days.

When will I get my order?
Delivery of orders is carried out in accordance with the estimated terms of the delivery calculator, you see them when placing an order. To track the delivery status, use the dispatch ID on the websites of the Russian Post, Boxberry, SDEK, or check the delivery status in the personal account accessible by the pin code.

What time of day will the order be delivered?
To agree on a convenient delivery time, inform the operator about it, who will call you to agree on the date and time of delivery, or you can specify the desired delivery time in the "comments" field when placing an order.

Do you have express delivery?
Only for Moscow within the Moscow Ring Road and only for prepaid goods, if you need express delivery - such an order can be placed by phone at working time: Mon-Fri from 10 to 19. The cost of such delivery will be 600 rubles within the Moscow Ring Road.

Is it possible to deliver on weekends and holidays?
Delivery is carried out on Saturday, provided that the order was placed no later than 12 noon on Friday. Delivery on holidays and Sundays is not carried out.

Important : if, when placing an order, you cannot find the current valid pickup point in your city, select any other pickup point or other delivery option, specify the necessary information in the note. When approving the order, the manager will confirm the presence or absence of the selected pickup point.

Hermes Pickup Points(785 in Russia):

Delivery time: 3 - 7 calendar days. days, remote - up to 14 days, not counting the day of departure.

hermesrussia.ru in the "Shipping Tracking" box.

When the parcel is delivered, you will receive an e-mail or SMS notification containing the following information: 14-digit parcel number, point address, opening hours, amount payable (if the parcel was not prepaid), storage period, parcel contents.

Receipt of order: n tell the employee of the pick-up point the surname for which the order was placed; pay for the order in cash; get cash receipt and sign the bill of lading. If the order is prepaid, present an identity document.

Hermes support center specialists are ready to answer your questions about receiving orders 7 days a week. Call center contact number +7-499-215-215-1. Working hours: from 9-00 to 21-00 hours Moscow time. When contacting, you must provide the parcel code (barcode) to identify your order.

Return. Only Hermes branded items.

Boxberry pick-up points (in 360 cities Russia) :

Payment: in cash upon pickup.

Delivery time: 1 - 7 calendar days. days, remote - up to 24 days, not counting the day of departure.

Shelf life: 7 calendars. days. In emergency cases, the storage period can be extended by prior arrangement with the online store.

Opening the parcel before payment - no, partial redemption and fitting - no.

The status of the order can be tracked on the website in the "Track shipment" section.

Refunds - All Boxberry items.Return policy: the order (preferably in the same packaging) must be brought to the Boxberry pick-up point, filled out a return application, and provided with the order number.

CDEK pick-up points (630 in Russia):

Payment: in cash upon pickup.

Delivery time: 1 - 10 calendar days. days excluding the day of departure.

Shelf life: 14 calendars. days.

Opening the parcel before payment - yes, partial redemption - no, complete refusal at the point - yes, paid total cost delivery at the rate of the company.

Order status can be tracked on the CDEK website.

Returns can be sent through any point of the CDEK. Return policy: the parcel is issued by the buyer as a standard shipment from individual with payment for delivery in full at the rates of the courier company.

Since 2000, the CDEK courier service has been delivering correspondence and cargo in the cities of Russia and 8 countries of the world. The company accepts more than 100 thousand items per day. To improve the quality of services, the company has created a network of services for communication, informing about changes, payment, monitoring the work of employees. The client can always ask a specialist a question, leave a review, track the package, pay for the order.

Main contacts

The head office of CDEK for working with clients or partners of the courier service is located in Moscow near the Aviamotornaya metro station at Aviamotornaya 67 building 8, building 1. The customer service department is located here. Multichannel telephone of the central office in Moscow: +7 495 797-81-08

The main sorting point of the shopping center is located in the city of Dzerzhinsky near Moscow on Energetikov Street 22 building 2. The center is designed for 360 foreign or Russian destinations and processes 2 million parcels per month. Most cargo passes through the center. Parcels are distributed to destinations in order to continue on their way to the recipient by highways or by air. The work is built for quick distribution of parcels so that orders at urgent rates, such as Express Light, are delivered on time.

Official site: www.cdek.ru. The portal contains convenient services for searching for points of dispatch of orders by city, tracking postal items, payment for services, and company news.
English version for foreign partners: cdek-express.com.
You can ask a question by phone: 8 800 250 04 05 or call from a mobile phone to the 24-hour voice contact center tel. 8 800 250-14-05 (toll-free in Russia).

Group social networks: "VKontakte" https://vk.com/cdek_express
Facebook: https://www.facebook.com/edostavka
E-mail for the conclusion of contracts: [email protected]
E-mail address gen. director Tsatsur Evgeny Yuryevich for investors and partners: [email protected]

Branches and offices

The transport company SDEK has established branches for working with clients in 8 countries of the world. What is an order pickup point? Branches (PVZ) in cities are specially equipped for receiving, storing, packing parcels and servicing. Employees, according to the established schedule, receive shipments from the warehouse and give them to visitors for export on their own.

Issuance of goods under the tariffs of Express Light, Main Express and urgent orders takes place a couple of days after dispatch. The employee weighs the received shipment and securely packs it. Pickup points are equipped with cash registers, terminals for receiving payment from the account bank card or cash.

All staff undergoes a special training course on the intricacies of working with clients, the rules for accepting or issuing mail. Employees can ask questions about services or prices.

Addresses of offices or points of issue of orders by city

In Russia, there are more than 630 points of self-delivery or acceptance of orders. It is convenient to find the departments of the CDEK cargo company in your city on the official website of the courier service using a single map of the departments of the TC SDEK around the world.

How to find out the address, phone hotline, opening hours of the CDEK service department of your city:

• Follow the link https://www.cdek.ru/contacts/city-list.html or https://www.cdek.ru/contacts/city-map.html
• Find the name of your city in the list or enter it in the search bar.
• Select on the map or in the menu on the left the nearest point of issue of orders.
• Will open detailed information with work schedule, location map, contact phone number regional manager, the address of the point of issue of the CDEK.

Delivery and storage of parcels

Parcels are issued at the address of the CDEK self-delivery point indicated when sending during the established working hours. The employee must present an identification document. The CDEK company keeps the shipment free of charge for 7 days. When the storage period established by the rules expires, the presence of the parcel at the pick-up point goes into the category of additional services. The stay of each piece of cargo in the department is paid daily. You can find out how much the service costs by calling the help desk 8 800 250 04 05, on the official website or personal account.

Opening hours

The work schedule of most offices, CDEK issuance points is six days. You can pick up the parcel or meet with the manager from Monday to Saturday at a convenient time from 9 am to 6 pm. Opening hours on official holidays must be specified by calling the local branch of CDEK.

If urgent delivery is required on weekends or after hours, the client issues additional service. The order will be delivered by a courier for a fee to a pre-specified address.

Payment for services

The order is paid at the points of issue of CDEK in cash or by card, on the website from an electronic wallet, telephone or bank account, in the QIWI payment system, Euroset branches. There are QIWI terminals in any city. You can deposit money in the menu section "Payment for services".

post boxes

Parcels a new way to deliver postal items to the client. CDEK installs specially equipped pick-up points in large outlets, crowded places. The convenience of this method is in the round-the-clock work schedule, the speed of service. To receive an order at a parcel terminal, when sending, you must specify the delivery method, the address where the pick-up point is located.

Point of issue is such a point, equipped with metal cells for storing parcels, a cash on delivery terminal. A map of points where postal machines are installed is on the official website https://www.cdek.ru/contacts_pochtomaty.html

To receive a parcel you need:

• Receive SMS from CDEK with a unique cell opening code.
• Press the "Let's go" button on the terminal.
• Enter the mobile number specified when sending and the code.
• Click continue.
• Pay for a cash on delivery order.
• Pick up the parcel from the opened cell.

Quality control service and feedback

The company's quality control service works with customer complaints. After the request, the CDEK operator contacts the parcel search service, technical support or the personnel manager. Issues are resolved within 7 days. You can contact the quality control center at the link https://www.cdek.ru/clients/quality_control.html

The official website has a feedback form where users leave their questions about the work of the courier service, suggestions for improving the service, feedback on the service provided. Link for customer requests: https://www.cdek.ru/clients/faq.html

On the home page site, you can order an online call from the customer support call center. To do this, you need to leave your contract number and mobile, city, describe the essence of the issue. The operator will call back within an hour.

On July 29, 2018, I sent a parcel from St. Petersburg to Khabarovsk through SDEK. It should have been delivered within 3-4 business days.
Since 29.07 is Sunday, the deadline for receiving the parcel fell on 02.08.2018. I sent this parcel through the express light warehouse-warehouse service, because. it was very important that it be received no later than 08/02/2018. If it was not received on 02.08, then it did not matter when they received it. That is, I could just as well send it through the Russian Post. I applied to CDEK specifically for the express delivery service, which in the end was not provided. The cost of sending was 1795 rubles. For unknown reasons, there was a delay in sending the cargo, the package hung around in Moscow for a long time. In fact, she was ready to receive only 08/05/2018., That is, the delay was 3 days. I repeat that after 02.08 it no longer mattered when the parcel arrived. I did not receive an express delivery service, but paid 1,795 rubles for it. Next, I wrote a claim to CDEK, which, according to information from the manager, should have been considered within 10 working days, sent a response by email and made a phone call. I waited 3 weeks, but I did not receive an answer, I wrote to them again. I received a call the same day, but I never received an email. I was told by phone that my claim was considered and a decision was made to compensate for the delay in delivery for 2 working days, the amount of compensation is 107 rubles 7 kopecks. To say I was shocked is an understatement. The girl on that telephone wire could not intelligibly answer my indignation. Of course, I wrote to them again, asking for a full transcript of where this ridiculous amount came from. Here is the answer that I received: This amount is taken from the regulation https://www.cdek.ru/clients/reglament.html from our website, with which all clients who apply to our company agree.
According to it, compensation for Express-light services is 3% for each working day of delay from the delivery amount, but not less than 100 rubles.
From this it follows that the delivery of your parcel was supposed to be on August 2, but it arrived on August 5, according to the regulations, it is 2 business days. When sending cargo, no one acquaints with this regulation. That is, when contacting the client, he agrees with the regulations, the existence of which he does not even suspect. I also don't understand why only working days are compensated. But the ridiculous 3% per day is even more outrageous. Bottom line: I paid 1,795 rubles for the service, the service was not rendered properly and I could just as well refuse it, for which they agreed to return 107 rubles 7 kopecks to me. Apparently, CDEK thinks that this is exactly the amount that will allow me to forget my dissatisfaction and use their services again. And on top of everything else, they still don’t write how they are going to return this miserable compensation to me, I asked a question by mail, they didn’t answer me. But what loud and beautiful words about values, mission and rules are written on the CDEK website, and not a single truthful one. Conclusion: if you want to be sure that the package will arrive on time, look among other companies, they exist. SDEC is a bad choice.