Support for users of the 1s enterprise system. Self-registration of users by PIN-code

In this article I will tell you how to update your configuration on the 1C 8.2 or 8.3 platform. For example, we will update the configuration of 1C Enterprise Accounting 8.2. The update is carried out in several ways: from the ITS disk, from the site users.v8.1c.ru, from the program itself. For the basic version of the configuration, only the second and third methods are possible. Let's consider them all.

Before you update the configuration, you must create a backup copy of the infobase! After you make a backup, you need to test and fix the infobase and only then proceed with the update.

The configuration update files look like this:

Here we are interested in the setup.exe file, run it and install the update files:

Let's take a closer look at this installation step. The update files are installed in the 1C update template directory. Only after that they are used to update the configuration, i.e. by installing these files you will not update your database, this is a preliminary stage.

The default template directory is created in the Windows user folders, but I prefer to create this directory in the folder with the 1C program. I'll explain why. After updating the configuration, these files are no longer needed, and it is easiest to remove them from there rather than delving into user folders.

This is a purely practical question, the rational use of free space on your disk. You can safely install updates to the default directory. If you still install in a different directory, then you need to know the following. You must make sure that the program sees your template directory for this, run 1C again:

Select the "Settings" menu

Here we can make sure that the directory you have chosen is present in the 1C settings. If everything is in order, click next in the installation process.

We are waiting for the installation to complete.

If you are not interested in the description of update 1C, uncheck the box and click “Finish”. The update template is installed.

Let's start the program 1C:

Select the launch mode configurator.

The configurator opens.

Let's find out our configuration release. To do this, select the “About” item from the “Help” menu.

Here we can see the following information of interest to us:

Platform version 1c Enterprise - in this case 8.2.16.352. About how to update the platform is written.

The mode is file, it means that you have a regular file base, and not a 1C Enterprise server.

And what we need is the Configuration, namely the name and release version - in this case 2.0.37.8.

Now we know what configuration release we have. Let's continue.

To be able to update the 1C configuration from the configurator, you need to open the configuration for editing. Click "Open Configuration".

After the configuration has opened, you should pay attention to the lock opposite the name of the configuration. If it is, then your configuration matches the provider's configuration, i.e. typical 1C.

If there is no lock, your configuration has been partially or completely removed from support for changes to be made to it. The procedure for updating such configurations is different from what is described in this article. We will consider the option when you still have a lock.

Select “Update Configuration” from the menu Configuration => Support

Here you need to remove the bottom checkmark, because. it is designed to search for updates on the Internet and click the “Next” button.

Here we see a list of available updates from the template directory. There are two updates on my list. Why? The fact is that you can update the configuration by skipping one or more releases if possible.

There is an interim update 2.0.37.14 in my template directory. We will miss him. You need to select the top update in bold and the word update must be present.

We select the release we need and click “Finish”.

Here we see that it is possible to update the configuration to 2.0.38.6 from 5 previous releases. Click "Continue Update".

We see from which release and to which the update will be made. Click "OK".

Answer “Yes” to the question of the program.

In this window, we see which configuration objects have been added, changed, etc. Click "Accept".

After opening the menu item Help => About the program after completing the operations, we can make sure that the release of our configuration has been updated.

Updating the configuration from the site users.v8.1c.ru.

To update the configuration from the site, you must have a valid ITS subscription. For the basic version, a subscription to ITS is not required. Updating from the site occurs by downloading the update distribution and installing it.

So let's assume that you have a username and password to access the site. If they are not yet available, see the article “Self-registration of users by pincode”. Open any browser you have and enter the name of the site in the address bar:

We get to the site, enter your username and password and click "Login":

We find ourselves in the summary section:

Scroll down and find the section “Enterprise Accounting, Edition 2.0 for Technology Platform 8.2”. Click on the name of the configuration. If you have a different configuration, look for it in the list.

A list of available releases opens. We are interested in the latest one, in this case 2.0.38.6. We also see that this release is an update to version 2.0.37.8. This means that intermediate releases do not need to be installed. Click on the latest release number.

In the window that opens, we see that “The current version of the configuration is intended for use with the version of the 1C:Enterprise 8.2 system not lower than 8.2.15.319”. So if the version of your platform is lower than the one indicated, you need to update it. How to do this is written here. Click on "Update Distribution".

After downloading, we have an update file.

Unpack to the directory you need:

Updating the basic configuration 1C 8.2 or 8.3.

The basic configuration is updated from the program itself: menu Tools => Update configuration. To update, you need a username and password from the site users.v8.1c.ru.

Before updating, the program automatically creates a backup copy of the database, but I recommend that you either immediately find where it was made (By searching the system disk for files with the dt extension) and move it to a folder with archive copies, or make a backup copy manually through the configurator.

Hello dear blog readers. In the new material, I decided to separately review one of the 1C Internet services - users.v8.1c.ru. This is a service where all users of legally purchased 1C programs can download updates. The review of this resource is due to the fact that, firstly, I have already had to refer to its capabilities several times in articles. In particular, this is a publication dedicated to the issue. Secondly, I know firsthand how many franchisee consultants keep their clients from talking about the possibilities of this service and about its existence in general. In the article I will tell you how to register yourself on users.v8.1c.ru, where to download updates and what else you can find on this resource.

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So, first, a little about who has the right to access updates. In this regard, users who have purchased basic versions of programs (such as 1C BUH basic, 1C ZUP basic) have an unconditional privilege. They have the right to download updates without purchasing an ITS subscription. By the way, this is another reason why franchisees do not like to sell basic configurations. Firstly, they are cheap, and secondly, you won’t make money selling ITS. That's me, a little distracted from the topic. Those who nevertheless purchased the PROF version have the right to download updates for free only for the first three months, then they need to renew the ITS for a fee. And by the way, in the absence of an ITS subscription, franchisee consultants do not have the right to advise you, but clients with basic programs, but without ITS, can be consulted. These are the features of the 1C kitchen I told you.

But let's get back to the main issue of our article. So, you bought a basic or PROF, you installed it (or you do it). Now you can register on the service users.v8.1c.ru. We go to the specified address and on the main page click the link "Register".

At the same time, pay attention to the inscription at the bottom of this window: "Important! Pre software products must be registered."

The rest of the questionnaire should remain with you, it should not be lost because it is it that confirms the legality of the purchased program.

Registration on the service users.v8.1c.ru

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✅ CHECK LIST for checking payroll in 1C ZUP 3.1
VIDEO - monthly self-check of accounting:

✅ Payroll in 1C ZUP 3.1
Step-by-step instruction for beginners:

Now we can proceed with the registration. On the main page users.v8.1c.ru we clicked "Register". As a result, we will go to a page where you need to come up with and enter your username, password and email. You can also provide other information if you wish.

After filling, click "Register". After that, we will be taken to a page where we are required to enter information about the purchased program. It is required to enter the registration number (it is indicated in the registration form, on the disk, on the box) and pin code (located in a separate envelope).

Click "Register.

How to download updates for 1C

✅ Seminar "Life hacks for 1C ZUP 3.1"
Analysis of 15 accounting life hacks in 1s zup 3.1:

✅ CHECK LIST for checking payroll in 1C ZUP 3.1
VIDEO - monthly self-check of accounting:

✅ Payroll in 1C ZUP 3.1
Step by step instructions for beginners:

If everything went well, then on the main page of the site you need to follow the link "Download updates".

After that, we get to the page, which reflects all the software products available to us.

Of course, the list is impressive, but do not rush to get scared. The most necessary links regarding 1C ZUP and BUKH are at the very bottom (I highlighted them in the screenshot). For example, let's click on the link "Payroll and Human Resources, edition 2.5". As a result, we will find ourselves on a page that lists all the releases of the selected configuration in the order they were released.

I want to explain a little about the “Update version” column.

Let's now go to one of the releases by clicking on "2.5.83.1" for example. A window will open containing a number of links.

Of course, the most important link is "Update Distributor". Actually, this is where we download the update. Read more about how to apply the downloaded distribution kit for updating. You can also check out here:

• What's new in the new release;
• What are the changes in the version - this is more for technical specialists;
• Changed objects - here you can see in detail which objects (reference books, documents) have been updated;
• Update order;
• Update distribution kit for switching from the basic one - the transition from the basic version to PROF is carried out by a simple update, here the distribution kit is downloaded for this;
• ReadMe - You can also read it if you really want to.

There will be new ones soon interesting materials on the .

Connecting the 1C program to Internet support takes place in 4 stages:

1. Connecting Internet support in the 1C program

If you are unable to connect your programs to online support on your own, contact our specialists.

Registration of the 1C program in the Firm "1C"

If you are a user of rented 1C programs or purchased an electronic delivery of software products, then you do not need to register 1C programs with 1C Firm! To obtain the registration number of the rented product, contact your 1C rental partner.

To register the 1C program (version with a box), you must perform the following steps:

1. Find the registration card in the box with the 1C program:

2. Fill out the registration form:

3. Send the registration form to 1C in one of the following ways:

• by mail in the envelope that is enclosed in the box with the software product (the postal address is already printed on the envelope);
• hand over his partner 1C.

User registration on the 1C: ITS Portal

To gain access to the 1C: ITS Portal, you must register in the system. Click the "Login" button on the right side of the screen, then the "Register a new user" button. The registration form will open. Fill in the fields and click the "Register" button:

If you already have a username and password to access the Portal, simply enter them in the appropriate fields.

After registration, the main page of the Portal will open:

Registration of 1C programs in the user's personal account on the 1C: ITS Portal

To connect the 1C program to Internet support, you need your software products to be assigned to your account on the 1C: ITS Portal. To check this, you need to go to the "My Account" and select the menu item "Software Products":

The table will list the software products that are assigned to this account. If there is no software product in the table or the table itself is missing, then you need to register the program.

To register a software product, you must click the "Register software product" button in Personal account on the page "Registration of software products":

The following form will open:

Then fill in the required fields and click the "Next" button. After completing all the steps, the software product should appear in the "Personal Account" on the 1C: ITS Portal.

If you are a user of rented 1C programs or purchased an electronic delivery of software products, then to obtain a pin code, contact the partner of the 1C Firm from whom you rent the 1C software product, or to the partner from whom you purchased the software product.

4. Connecting Internet support in the 1C program

An example is shown on the program 1C: Enterprise Accounting, edition 3.0 version 3.0.41.60. Similarly, Internet support can be enabled in other 1C programs..

To connect Internet support in the 1C program, go to the "Administration" section and select the "Internet user support" item.

If this item is missing, then click on the form settings icon in the upper right corner of the program, then - "Navigation settings":

In the window that opens, on the left side, find the "Internet User Support" item, then click the "Add" button:

The corresponding item will appear on the right side of the screen. Then click the "OK" button below the right side of the form. If you're having trouble adding "Online Customer Support" to the "Administration" section, contact your system administrator or a 1C partner serving you.

After clicking on the "Internet user support" item in the "Administration" section, the form of online user support will open. Click on the "Connect Internet Support" button:

A window will appear in which you need to specify the login and password from the 1C: ITS Portal:

After you have entered your credentials in the appropriate fields, you need to click the "Login" button. If the login and password were specified correctly, then Internet support will connect, and the name of your account will appear in the "Login" field on the form for setting up Internet support.

Do you need prompt elimination of errors in the configuration or just high-quality advice on accounting, operational, managerial or tax accounting in the 1C program?

Contact the company "1C-Rarus" to solve problems with 1C!

Service "Support for users 1C"- this is a one-time assistance aimed at solving specific non-systemic problems for various versions of 1C programs and 1C: Enterprise 8.2, 8.3 configurations. If you need regular support, then you can see a more profitable support option.

Regardless of the specifics and level of complexity of the task, 1C-Rarus specialists will provide you with prompt and high-quality assistance on any technical and operational problems. Support specialists are always in touch. Remote support will be provided to you at period from 5 minutes! The classic support option assumes that the field worker will arrive at the enterprise at the time agreed with you, but usually not earlier than next business day.

An advantageous advantage of the 1C Support service is the absence of a subscription fee. You have two options available:

• hourly on the fact of work performed;
• prepaid based on the agreed terms of reference(estimation of the cost of work is made in advance on the basis of experience in performing similar tasks).

Who benefits from the support services?

• Organizations in need of one-time consulting or technical support.
• Companies that want to control cost and quality each service rendered and close the work in stages.
• Firms that need additional work in excess of the fixed limits under 1C maintenance contracts.
• Firms that are served by other 1C franchisees, but at the same time wish to evaluate the level of service at 1C-Rarus.

As part of 1C support on the 1C: Enterprise platform, the following types of services are provided:

1C-Rarus offers two options providing support services to users of 1C: Enterprise:

Departure of a support service specialist to your enterprise.
The traditional way to support 1C. The specialist will arrive at your enterprise and make all the necessary settings and work, as well as provide advice on the software product and train responsible employees.

Support via remote access.
The most efficient form of providing support services. Often this service is referred to as "Internet support" or " remote support". The service is currently attracting customers not only for its quality, but also for democratic prices.

Attention!

• Without a valid maintenance contract (1C:ITS), users of standard software products of PROF versions and higher will not be able to use the services of 1C-Rarus or other support partners of 1C. Upon expiration of the 1C: ITS contract, other support contracts are automatically suspended.
• Maintenance is possible only for licensed 1C software products.

Since 01/12/2005, the section of the site "1C:Enterprise 8" has been opened for registered users. The address of the site section is http://users.v8.1c.ru/.

The site provides information about 1C:Enterprise 8 configurations, 1C:Enterprise 8 technology platform, problematic situations and errors, 1C:Enterprise 8 administration.

The configuration web pages provide information about configuration release numbers, their release date, ITS releases on which a configuration update to this release is published. For each release, information is provided:

• new in release;
• full list of changes;
• list of major changes;
• update order;
• update distribution;
• the version number of the platform required to use the configuration release.

The web pages of the technology platform provide information about the platform release numbers, their release date, ITS releases on which the platform update to this release is published. For each release, information is provided:

• differences between this release and previous releases and features of the transition;
• bugs fixed in this release;
• update distribution;
• readme.txt file.

The web pages dedicated to problem situations and errors provide information about problem situations and errors in current releases of the technological platform and 1C:Enterprise 8 configurations.

The web pages dedicated to administration provide information for specialists who administer 1C:Enterprise 8.

For questions related to the 1C:Enterprise 8 user site, please contact [email protected]. Please indicate "Internet Support" in the subject line of the email.

Access rights to the materials of the user site "1C:Enterprise 8"

Registered users of 1C:Enterprise 8 software products have the right to access the user support site. To register a software product, you must fill out a registration form for the software product (it is part of the registration card) and send it to 1C by mail or fax.

Users of software products for which mandatory ITS service has been introduced (currently these are PROF versions) must also have active subscription on ITS.

If you do not have a subscription to the ITS, please contact the sales department of the Online company by phone 2238228 or at

We remind you that all users of "1C:Enterprise 8" programs (except for basic versions) are entitled to preferential (free) service through ITS for 6 months, which is included in the cost of delivery.

At the end of the grace period, software updates are possible only after a paid subscription to ITS.

Registration on the site is carried out by partners of 1C (see section ) or by users of software products on their own, if the delivery of these products includes an envelope with a PIN code (see section ). Currently, the PIN code envelope includes:

• in the basic versions of "1C:Enterprise 8";
• in special deliveries, for example, 1C: Payment documents 8;
• in some products of the PROF version, for example, 1C: Salary and Human Resources Management 8

Attention! Starting from January 28, 2008, on an experimental basis, the software package 4601546041807 1C: Payroll and Human Resources Management 8 includes an envelope with a PIN code intended for self-registration (without the participation of partners) on the site. Registration regulations are described in the section. At the same time, in order to receive updates of PROF versions of software products, you must have a valid ITS subscription.

Registration of users by partners of the firm "1C".

This type of registration is used for users of software products whose delivery does not include an envelope with a PIN code.

After registering the program and subscribing to the ITS disk, in order to obtain a password for the 1C user site, the user must send information about the software products of the 1C:Enterprise 8 systems purchased by the user to the 1C partner who subscribed to the ITS.

After authorizing the software products of the 1C:Enterprise 8 system on the site, the partner receives a password for the user and sends him a letter in which he informs the user code, his password for authorization on the 1C:Enterprise 8 user support site and a list of authorized software products purchased user.

The user code and password received from the partner of the company "1C", the user uses to access the site. At the same time, the user gets access to the web pages of the configurations included in the main 1C:Enterprise 8 deliveries specified in the letter from the 1C partner. The user will not have access to configuration pages that are not included in the software products specified in the letter.

When purchasing a new software product of the 1C:Enterprise 8 system, the user communicates his user code to the partner who sold him this product. On the specified code the user's partner authorizes the sold software product of the 1C:Enterprise 8 system on the user support site. Thus, if a user purchases a 1C:Enterprise 8 software product that includes a configuration that he does not have access to, then after registering the software product with 1C and authorizing the product by the partner who sold the product to him, the user gets access to the web page of the purchased "1C:Enterprise 8" configuration

Self-registration of users by PIN-code.

This type of registration is possible for users of software products, the delivery of which includes an envelope with a unique PIN code. Currently, these are basic versions of 1C:Enterprise 8, special deliveries, and some products of the PROF version.

One of two conditions must be met in order to register by PIN-code for PROF version products:

• The registration number of this product is subscribed to ITS
• The registration number of this software product is indicated as an additional one in the ITS subscription issued for another software product

The procedure for subscribing to the ITS is described above.

If you already have access (User Code and Password) previously provided to you for other products, then the purchased software product containing a PIN code is authorized on the site with the help of a partner that sold this product or a partner that registered you on the site. At the same time, using the User Code and password you have, you will get access to the web pages of all configurations authorized for you.

If you are registering on a user site for the first time:

• On the page http://users.v8.1c.ru/GetPswBase.aspx, enter the user code (the registration number of the software product you purchased, registered with 1C) and the PIN code. Press the "Enter" button.
• Fill in information about yourself (all fields are required)
  • Name of company
  • Type of main activity
  • Postcode
  • Address
  • Head of the organization
  • Responsible for the package
  • Telephone
  • Email
  • Where was the program purchased
  • Date of purchase
  • The number of workplaces on which software products of the 1C:Enterprise 8 system are installed
• Click the "Get password" button.
• Write down your password. Access is granted 15 minutes after registration.

The procedure for obtaining updates from the user site "1C:Enterprise 8"

To receive configuration updates using the built-in Internet support, users of PROF versions must have a valid ITS subscription for the current month. To subscribe to the ITS, you can contact the sales department of the Online company by phone 2238228 or at

The site can be viewed both in a regular browser, for example, in Internet Explorer, and with the help of processing called in the typical configuration of "1C:Enterprise 8" by the menu item "Tools - Internet user support - Configuration web page". In the first case, after authorization, the user goes to home page site, in the second - to the configuration web page.

After authorization, the user goes to the page for selecting the 1C:Enterprise 8 configuration he is interested in. If the user is registered for the selected configuration, then he goes to its web page, if not, he is given a message with an offer to purchase and register this configuration. The configuration web page provides information about its releases. By selecting the version number of interest, the user is taken to the configuration version web page. This page presents general information about the release, list of changes, update order and a hyperlink to the update distribution. If the user of the PROF version has subscribed to ITS for the current month, then after clicking on the "Download update distribution" hyperlink, the process of obtaining and installing the update will begin, otherwise a message will be displayed asking you to subscribe for the current month. It is recommended to receive an update using the processing called by the menu item "Tools - Internet user support - Web configuration page", because, unlike a regular browser, in this case a number of operations will take place automatically.

Internet support for 1C:Enterprise 7.7 users

Using Internet support, 1C:Enterprise 7.7 users can update regulated reports and configuration releases as quickly as possible from the 1C Web server. This requires an Internet connection and the latest release of ITS.

To call Internet support, you need to in the menu "Service" of the main menu of the 1C:Enterprise 7.7 program, select the item "Internet Support" or use the toolbar button with the image of a dove.

Access to the resource on which configuration updates, is provided with an ITS disk and is limited to the validity period of a specific disk. 1C:Enterprise Internet support tools are located on disks ITS PROF DVD, No. 1 “We work with programs” and No. 4 “1C: Consulting. Accounting in budgetary institutions.

Online support will only work if any of these discs have been installed and are in the drive.

As part of the agreement signed by 1C and RIA RosBusinessConsulting on joint activities organization information services, 1C:Enterprise users have the ability to automatically receive exchange rates for any period starting from 1991.

Internet support allows users to express their opinion to the system developers or ask a question to the 1C company's consultation line, without interrupting work with the program.